Personal & Professional Qualities Quiz Chapter 4

Questions and Answers

What is empathy?

To identify with and understand another's feelings.

What does dependability mean?

Accept responsibility because others rely on you.

What is discretion?

To use good judgment in what you say and do.

What does responsibility imply in health care?

To be willing to be held accountable for your actions. Signup and view all the answers

What is competence?

Qualified and capable of performing a task. Signup and view all the answers

What does acceptance of criticism involve?

Accept and learn from opinions of others. Signup and view all the answers

What is enthusiasm in the workplace?

Display a positive attitude and enjoy work. Signup and view all the answers

What does patience mean in a health care context?

Tolerant and understanding. Signup and view all the answers

How is honesty defined?

To show truthfulness and integrity. Signup and view all the answers

What is self-motivation?

Ability to begin or follow through with a task. Signup and view all the answers

What does willingness to learn signify?

To adapt to changes and learn new things. Signup and view all the answers

What is tact?

Say or do the kindest or most fitting thing. Signup and view all the answers

List five factors that contribute to good health.

Diet, rest, exercise, good posture, avoid tobacco, alcohol, and drugs. Signup and view all the answers

What are three basic requirements for the appearance of uniforms?

Always neat, well-fitting, clean. Signup and view all the answers

How do you determine which type and color uniform to wear?

The agency will tell you what to wear or give you the uniform. Signup and view all the answers

List three basic rules for shoes worn in a health career.

Shoes must fit well, avoid sandals or open-toed shoes, should be cleaned frequently. Signup and view all the answers

List three ways to control body odor.

Daily bath/shower, deodorant/antiperspirant, good oral hygiene. Signup and view all the answers

What can be used to keep hands from becoming chapped and dry?

Hand cream or lotion (that is not too oily). Signup and view all the answers

Why is it important to keep long hair pinned back?

This prevents hair from touching the patient/resident or blocking necessary vision. Signup and view all the answers

What jewelry can be worn on a uniform?

Watch, wedding ring, small earrings. Signup and view all the answers

Why should jewelry be avoided?

It detracts from a professional appearance and is often prohibited. Signup and view all the answers

What is the purpose of makeup?

To create a natural appearance and add attractiveness to a person. Signup and view all the answers

Why should tattoos be avoided?

It detracts from a professional appearance. Signup and view all the answers

List four factors to avoid interfering with communication.

Message must be clear, sender must deliver message clearly, receiver must hear the message, receiver must understand the message. Signup and view all the answers

What is wrong with the phrase 'I think you have cholelithiasis'?

It didn't explain what the disease is or its seriousness. Signup and view all the answers

What is wrong if the messenger speaks in a very soft tone?

The patient/receiver may not be able to understand/hear the messenger. Signup and view all the answers

What is wrong if someone lets the radio play very loud during procedural discussion?

The patient may not have heard what the messenger was saying; distraction affects communication. Signup and view all the answers

What is wrong with the phrase 'I don't know. Who cares?'?

The patient might have an important question that should be addressed. Signup and view all the answers

What is wrong with interrupting before the patient has finished speaking?

They should listen and let the patient finish. Signup and view all the answers

What does listening mean?

Paying attention to and making effort to hear what the other person is saying. Signup and view all the answers

Why does reflecting back to the speaker help communication?

It confirms that the statements are being heard. Signup and view all the answers

What is nonverbal communication?

It involves the use of facial expressions, body language, gestures, eye contact, and touch. Signup and view all the answers

Why is it important to observe a person's nonverbal behavior?

Their body may give a different message than their verbal language. Signup and view all the answers

What are three common communication barriers?

Physical disabilities, physiological disabilities, cultural diversity. Signup and view all the answers

What are four ways to improve communication with a person who is blind or visually impaired?

Talk in a soft tone, describe events happening, announce your presence, explain noises. Signup and view all the answers

What are four ways to deal with an angry patient?

Allow them to express anger, encourage sharing feelings, avoid arguing, remain calm. Signup and view all the answers

What is culture?

Culture consists of the values, beliefs, attitudes, and customs shared by a group. Signup and view all the answers

How do you deal with patient questions?

Answer questions. Signup and view all the answers

What should you do if a patient refuses to remove a religious neck chain?

Explain why it should be taken off; if not, get a supervisor. Signup and view all the answers

What should be done if a patient tells you they don't believe in God?

Accept their beliefs and let them know it does not affect the procedure. Signup and view all the answers

What should you do if a patient constantly avoids eye contact?

Accept their cultural difference. Signup and view all the answers

What should you do if a patient with limited English nods but seems confused?

Find a translator, speak slower, use gestures, and simple words. Signup and view all the answers

Identify the difference between objective and subjective.

Subjective: cannot be seen or felt; Objective: can be seen or measured. Signup and view all the answers

How should errors on a health care record be corrected?

Crossed out with a straight line, must show initials and date of error, must record in pen. Signup and view all the answers

What is HIPAA?

The primary goal is to protect the confidentiality and security of healthcare information. Signup and view all the answers

What does HIPAA stand for?

Health Insurance Portability Accountability Act. Signup and view all the answers

What is teamwork in health care?

Working together to benefit the patient. Signup and view all the answers

What are three main leadership styles in health care?

Democratic, laissez-faire, autocratic. Signup and view all the answers

What is a democratic leader?

Encourages the participation of all individuals. Signup and view all the answers

What is laissez-faire leadership?

Informal type of leader; lazy, doesn't make decisions until required. Signup and view all the answers

What is autocratic leadership?

Often called dictator; one individual maintains rule. Signup and view all the answers

List five ways to maintain good interpersonal relationships.

Maintain a positive attitude, be friendly and cooperate, listen carefully, support each other. Signup and view all the answers

What is stress in a health care context?

The body's reaction to any stimulus that causes a person to adapt. Signup and view all the answers

What is the four-step plan when stress causes a physical reaction?

Stop, breathe, reflect, choose. Signup and view all the answers

Study Notes

Personal and Professional Qualities of a Health Care Worker

Empathy: Ability to understand and share the feelings of others, crucial for patient care.
Dependability: Accepting responsibility, as others depend on you.
Discretion: Using good judgment in actions and words to maintain professionalism.
Responsibility: Accountability for actions and their impacts on patients and colleagues.
Competence: Being qualified and capable of performing tasks effectively.
Acceptance of Criticism: Learning and growing from others' feedback to improve performance.
Enthusiasm: Positive attitude and enjoyment of work enhance the workplace environment.
Patience: Tolerance and understanding are essential for dealing with patients’ needs.
Honesty: Demonstrating integrity and truthfulness in all interactions.
Self-Motivation: Taking initiative and maintaining progress towards tasks without external prompts.
Willingness to Learn: Adapting to new changes and continuously seeking knowledge.
Tact: Communicating in a kind and appropriate manner, especially in sensitive situations.

Factors Contributing to Good Health

Diet: Balanced nutrition supports overall health and wellness.
Rest: Sufficient sleep aids recovery and improves cognitive function.
Exercise: Regular physical activity strengthens the body and reduces health risks.
Good Posture: Proper alignment prevents strain and enhances bodily function.
Avoiding Tobacco, Alcohol, and Drugs: Reduces risk of health complications and promotes longevity.

Uniform and Appearance Requirements

Uniform Standards: Must be neat, well-fitting, and clean to maintain a professional appearance.
Jewelry: Only minimal items like watches and small earrings are permitted; excessive jewelry is discouraged.
Tattoos and Makeup: Tattoos should be avoided for professionalism; makeup should aim for a natural look.

Effective Communication Strategies

Clear Message Delivery: Ensures messages are understood; avoid ambiguous statements.
Listening Skills: Active listening allows for better patient-provider understanding and rapport.
Nonverbal Communication: Body language and facial expressions are vital in conveying messages effectively.
Cultural Sensitivity: Acknowledging and respecting diverse cultural backgrounds in communication.

Handling Difficult Situations

Angry Patients: Allow them to express feelings and show empathy; maintain calmness and avoid arguments.
Communication Barriers: Use clear language, be patient, and utilize alternative methods like translation for those with language limitations.
Religious and Cultural Sensitivity: Respect patients’ beliefs while ensuring they understand care protocols.

Health Records and HIPAA

Correcting Errors in Records: Errors should be crossed out neatly with the date noted; updates must be recorded in pen.
HIPAA: Protects patient privacy and manages health information confidentiality, ensuring easier access to health insurance.
HIPAA Definition: Stands for Health Insurance Portability and Accountability Act, focusing on patient rights and healthcare efficiency.

Leadership Styles in Health Care

Democratic Leadership: Encourages participation from team members, fostering collaboration.
Laissez-Faire Leadership: Non-intrusive, allowing team autonomy but may lack direction.
Autocratic Leadership: Centralized authoritativeness may lead to quick decisions but can reduce team morale.

Maintaining Interpersonal Relationships

Positive Attitude: Important for creating a supportive work environment.
Cooperation and Friendly Interactions: Building rapport and trust among team members.
Active Listening and Mutual Support: Enhances teamwork and patient care through understanding and collaboration.

Managing Stress

Understanding Stress: Recognized as a reaction to stimuli; managing it is important for health.
Four-Step Stress Management Plan: Stop, breathe, reflect, and choose how to respond to stressors effectively.

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Test your knowledge on the essential personal and professional qualities required of health care workers with these flashcards. This quiz covers important terms such as empathy, dependability, discretion, and responsibility. Enhance your understanding of what makes a great health care professional.

Health Care Worker Qualities Chapter 4