18 Questions
What is the main objective of giving feedback?
To improve performance and behavior
What is an essential aspect of effective communication?
Ensuring clarity and understanding
Why is it important to consider the audience when giving feedback?
Because culture and gender can influence the outcome
What is a key characteristic of effective praise?
It's specific and highlights the positive behavior
What is a potential pitfall of communication?
Messages are often distorted or misconstrued
What should a staff member who receives feedback strive to do?
Clarify any misunderstandings
What is the significance of giving immediate feedback to those above you in the organization?
It provides an opportunity to express gratitude and praise
What is essential when communicating needs to those above you in the organization?
Being clear and concise in stating needs
Why is it important to understand the person above you on a personal and professional level?
To know how they respond to stress and other situations
What is the result of effective communication when communicating with those above you?
It inspires confidence and enables them to fulfill their responsibilities
What is the importance of being prepared to listen objectively when communicating with those above you?
It is essential to understand the other person's perspective
Why is it essential to be organized and prepared when communicating with those above you?
To clearly state needs and explain the rationale for requests
What is the primary purpose of feedback?
To inform and motivate the person to change
How do people typically respond to criticism?
With defensiveness and justification
What is a key difference between feedback and criticism?
Feedback focuses on actions, while criticism focuses on motives
What is the result of sincere and specific praise?
People feel good, and it can be motivating and build relationships
What should you do if someone suddenly leaves a meeting?
Contact them within a day or so to set up a continuation
What is the key element of effective feedback?
Objective evidence and impact
Test your understanding of effective communication techniques, including opening difficult conversations and handling conflicts in meetings. Learn how to respond calmly and professionally in challenging situations.
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