Podcast
Questions and Answers
What is the primary difference between praise and feedback?
What is the primary difference between praise and feedback?
- Praise is verbal, while feedback is written
- Praise is only given for exceptional performance, while feedback is for average performance
- Praise focuses on the person, while feedback focuses on the behavior (correct)
- Praise is more effective in improving performance
What is the purpose of giving feedback in the given situation?
What is the purpose of giving feedback in the given situation?
- To provide information that will help the staff member improve their performance (correct)
- To punish the staff member for their previous mistakes
- To make the staff member feel good about themselves
- To correct the staff member's behavior
Why is it important to be specific when giving feedback?
Why is it important to be specific when giving feedback?
- To make the feedback more concise
- To make the feedback more formal
- To avoid hurting the staff member's feelings
- To ensure the staff member understands what they need to improve (correct)
What is the result of the staff member receiving feedback on their punctuality?
What is the result of the staff member receiving feedback on their punctuality?
What is a key characteristic of effective communication in a workplace?
What is a key characteristic of effective communication in a workplace?
What can happen to messages in a workplace communication?
What can happen to messages in a workplace communication?
What negative attribute might the speaker attribute to the receiver?
What negative attribute might the speaker attribute to the receiver?
How does Noor respond to Raja?
How does Noor respond to Raja?
What might Raja do in response to Noor's aggressive reply?
What might Raja do in response to Noor's aggressive reply?
What is a characteristic of an assertive approach?
What is a characteristic of an assertive approach?
How does the speaker view the receiver?
How does the speaker view the receiver?
What does the passive-aggressive person fail to do?
What does the passive-aggressive person fail to do?
What is the primary purpose of feedback?
What is the primary purpose of feedback?
How do people typically respond to criticism?
How do people typically respond to criticism?
What is the result of sincere praise, carefully structured with specific information?
What is the result of sincere praise, carefully structured with specific information?
What is the most effective way to use feedback to motivate change?
What is the most effective way to use feedback to motivate change?
Why is criticism an ineffective tool for communicating desired changes?
Why is criticism an ineffective tool for communicating desired changes?
