HCA 301: Effective Communication in Healthcare

What is the primary difference between praise and feedback?

Praise is verbal, while feedback is written

Praise is only given for exceptional performance, while feedback is for average performance

Praise focuses on the person, while feedback focuses on the behavior (correct)

Praise is more effective in improving performance

What is the purpose of giving feedback in the given situation?

To provide information that will help the staff member improve their performance (correct)

To punish the staff member for their previous mistakes

To make the staff member feel good about themselves

To correct the staff member's behavior

Why is it important to be specific when giving feedback?

To make the feedback more concise

To make the feedback more formal

To avoid hurting the staff member's feelings

To ensure the staff member understands what they need to improve (correct)

What is the result of the staff member receiving feedback on their punctuality?

The handover to the night shift goes smoothly Signup and view all the answers

What is a key characteristic of effective communication in a workplace?

The ability to create shared meaning Signup and view all the answers

What can happen to messages in a workplace communication?

They can be distorted or misconstrued Signup and view all the answers

What negative attribute might the speaker attribute to the receiver?

Incompetence Signup and view all the answers

How does Noor respond to Raja?

Aggressively Signup and view all the answers

What might Raja do in response to Noor's aggressive reply?

Walk away and complain to the ward manager Signup and view all the answers

What is a characteristic of an assertive approach?

Respecting both the sender and the receiver Signup and view all the answers

How does the speaker view the receiver?

As a problem and a bother Signup and view all the answers

What does the passive-aggressive person fail to do?

Voice their disagreement Signup and view all the answers

What is the primary purpose of feedback?

To provide information and motivate change Signup and view all the answers

How do people typically respond to criticism?

With defensiveness and resistance to change Signup and view all the answers

What is the result of sincere praise, carefully structured with specific information?

People feel good and are motivated Signup and view all the answers

What is the most effective way to use feedback to motivate change?

By giving specific, objective evidence and highlighting the impact Signup and view all the answers

Why is criticism an ineffective tool for communicating desired changes?

Because people respond to criticism with defensiveness Signup and view all the answers