Communication Fundamentals in Healthcare
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Questions and Answers

People communicated with words, drawings, pictures, and behavior.

True

The receiver and sender do not switch roles as they communicated.

False

Speaking and writing are two examples of verbal communication.

True

How a person's voice sounds and the words he chooses are not important during communication.

<p>False</p> Signup and view all the answers

Nonverbal communication includes posture and facial expressions.

<p>True</p> Signup and view all the answers

Making positive changes in body language will improve communication.

<p>True</p> Signup and view all the answers

A nursing assistant can be helpful by finishing a resident's sentences to show that she understands what he is telling her.

<p>False</p> Signup and view all the answers

The NA should use mostly facts when communicating with the care team.

<p>True</p> Signup and view all the answers

Which of the following is true of cultures? A) There are only a few cultures in the world B) The use of touch is the same for all cultures C) A culture is a set of learned beliefs, values, and behaviors D) The use of eye contact is the same for all cultures

<p>A culture is a set of learned beliefs, values, and behaviors</p> Signup and view all the answers

If a resident seems to be sensitive to eye contact and/or touch, a NA should: A) Make eye contact and touch him as much as possible so the resident is able to get used to it B) Respect his wishes and limit eye contact and touch as much as possible C) Explain to the resident that in the United States things are done differently and he should start adapting D) Ignore the sensitivity and use eye contact and touch as with any other resident

<p>Respect his wishes and limit eye contact and touch as much as possible</p> Signup and view all the answers

Which of the following is a type of unacceptable touch by an NA when working with a resident? A) Sitting on the resident's lap B) Cleaning the resident's arm during a bed bath C) Hugging the resident D) Holding the resident's hand

<p>Sitting on the resident's lap</p> Signup and view all the answers

One appropriate way for a NA to deal with a language barrier with a resident is to: A) Use an interpreter B) Teach the resident words in the NA's language C) Speak with other staff in the NA's language in front of the resident D) Get someone else to care for the resident

<p>Use an interpreter</p> Signup and view all the answers

When a NA first greets a resident, he should introduce himself and identify the resident.

<p>True</p> Signup and view all the answers

In the facility, a NA may communicate by charting, using a computer, or on the telephone.

<p>True</p> Signup and view all the answers

If an NA has performed a procedure for a resident before, she does not need to explain it the next time she does it.

<p>False</p> Signup and view all the answers

Communication with other departments within is not common and is not important.

<p>False</p> Signup and view all the answers

One way to let a resident's family know that staff are providing proper care for him is to always answer call light promptly.

<p>True</p> Signup and view all the answers

Families can provide valuable information about a resident's preferences and histories.

<p>True</p> Signup and view all the answers

If a staff member from a doctor's office calls and asks for information about a resident, the NA should give it to her.

<p>False</p> Signup and view all the answers

What does ADLs stand for?

<p>Activities of daily living</p> Signup and view all the answers

What is the abbreviation for ambulate?

<p>amb</p> Signup and view all the answers

What does BM stand for?

<p>Bowel Movement</p> Signup and view all the answers

What does c/o mean?

<p>Complains of</p> Signup and view all the answers

What does DNR stand for?

<p>Do not resuscitate</p> Signup and view all the answers

What is the abbreviation for diagnosis?

<p>DX or dx</p> Signup and view all the answers

What does f/u or F/U represent?

<p>Follow up</p> Signup and view all the answers

What does inc stand for?

<p>Incontinent</p> Signup and view all the answers

What does I&O stand for?

<p>Intake and output</p> Signup and view all the answers

What does NPO mean?

<p>Nothing by mouth</p> Signup and view all the answers

What does mL stand for?

<p>Milliliter</p> Signup and view all the answers

What does prn or PRN represent?

<p>As necessary</p> Signup and view all the answers

What does ROM stand for?

<p>Range of Motion</p> Signup and view all the answers

What do vs or VS stand for?

<p>Vital signs</p> Signup and view all the answers

What does w/c or W/C represent?

<p>Wheelchair</p> Signup and view all the answers

Convert to military time: 2:10 p.m. → ____

<p>1410</p> Signup and view all the answers

Convert to military time: 4:30 a.m. → ____

<p>0430</p> Signup and view all the answers

Convert to military time: 10:00 a.m. → ____

<p>1000</p> Signup and view all the answers

Convert to military time: 8:25 p.m. → ____

<p>2025</p> Signup and view all the answers

Convert to regular time: 0600 → ____

<p>6:00 a.m.</p> Signup and view all the answers

Convert to regular time: 2320 → ____

<p>11:20 p.m.</p> Signup and view all the answers

Convert to regular time: 1927 → ____

<p>7:27 p.m.</p> Signup and view all the answers

Convert to regular time: 1800 → ____

<p>6:00 p.m.</p> Signup and view all the answers

When charting, the NA's role is limited to which of the following? A) Making changes in residents' diets B) Changing medications when current ones are not working C) Gathering information and reporting to the nurse D) Creating a new exercise plan

<p>Gathering information and reporting to the nurse</p> Signup and view all the answers

Which of the following is true of a resident's medical chart? A) The NA includes her qualifications in the medical chart B) NA writes their diagnoses in the medical chart C) Information about the resident's roommate is included in the medical chart D) Nurses' notes are included in the medical chart

<p>Nurses' notes are included in the medical chart</p> Signup and view all the answers

If a mistake is made when charting care, the best response by the NA would be to: A) Erase what she has written and enter the correct information B) Draw a line through the error and initial and date it C) Use white correction fluid to cross out the error and then initial and date the white area D) Staple a new sheet to the front of the medical chart that has the correct information

<p>Draw a line through the error and initial and date it</p> Signup and view all the answers

When is it appropriate for an NA to chart care before it has been done? A) When a resident requests it B) Never C) When the NA will not have time afterward to do it D) When a procedure will take a long time

<p>Never</p> Signup and view all the answers

What color of ink is the best choice for documenting by hand? A) Red B) Black C) Blue D) Green

<p>Black</p> Signup and view all the answers

Which statement below is an example of a fact? A) Ms. Lopez was grumpy at dinner B) Ms. Lopez did not like the chicken C) Ms. Lopez ate all of her vegetables D) Ms. Lopez became depressed while eating

<p>Ms. Lopez ate all of her vegetables</p> Signup and view all the answers

Computers can easily store information that can be ____________ when needed.

<p>retrieved</p> Signup and view all the answers

Using a computer for charting is faster and more ___________ than writing by hand.

<p>legible</p> Signup and view all the answers

In some facilities, a __________ or tablet is moved from room to room to document care.

<p>computer</p> Signup and view all the answers

An NA should not share his personal ______________ with anyone.

<p>passwords or log-in IDs</p> Signup and view all the answers

An NA should not access ___________ e-mail accounts or view inappropriate _____________ from work.

<p>personal, websites</p> Signup and view all the answers

____________ Privacy guidelines apply to computer use.

<p>HIPAA</p> Signup and view all the answers

The minimum data set was created to: A) Give facilities a standardized approach to care B) Give facilities more flexibility in how care is performed C) Improved infection prevention methods in facilities D) Help train NAs how to do particular care procedures

<p>Give facilities a standardized approach to care</p> Signup and view all the answers

For which of the following situations does an MDS need to be completed? A) When a resident leaves the facility B) Once every five years after the first MDS has been completed C) When there have been no major changes in a resident's condition for two weeks D) Within 14 days of a resident's admission

<p>Within 14 days of a resident's admission</p> Signup and view all the answers

What is the NA role regarding the MDS? A) Completing the MDS for each resident B) Reminding the nurse when the MDS needs to be done C) Reporting changes in the resident's health D) Deciding how to address problems discovered in the assessment

<p>Reporting changes in resident's health</p> Signup and view all the answers

NA may notice more changes in residents than any other care team members because they spend more time with residents.

<p>True</p> Signup and view all the answers

Changes in a resident's condition that endanger residents should be reported right away.

<p>True</p> Signup and view all the answers

NA make decisions regarding a resident's health.

<p>False</p> Signup and view all the answers

Critical thinking for NA means the ability to make careful observations.

<p>True</p> Signup and view all the answers

A care plan is a plan for each resident that outlines the steps and tasks needed to help the resident achieve her goals of care.

<p>True</p> Signup and view all the answers

Care plans are developed by NA.

<p>False</p> Signup and view all the answers

Changes in a resident's weight do not need to be reported unless they are over 10 lbs.

<p>False</p> Signup and view all the answers

Skin rash is considered: Subjective or Objective?

<p>Objective</p> Signup and view all the answers

Crying is considered: Subjective or Objective?

<p>Objective</p> Signup and view all the answers

Rapid Pulse is considered: Subjective or Objective?

<p>Objective</p> Signup and view all the answers

Headache is considered: Subjective or Objective?

<p>Subjective</p> Signup and view all the answers

Nausea is considered: Subjective or Objective?

<p>Subjective</p> Signup and view all the answers

Vomiting is considered: Subjective or Objective?

<p>Objective</p> Signup and view all the answers

Swelling is considered: Subjective or Objective?

<p>Objective</p> Signup and view all the answers

Cloudy urine is considered: Subjective or Objective?

<p>Objective</p> Signup and view all the answers

Wheezing is considered: Subjective or Objective?

<p>Objective</p> Signup and view all the answers

Feeling sad is considered: Subjective or Objective?

<p>Subjective</p> Signup and view all the answers

Red area on skin is considered: Subjective or Objective?

<p>Objective</p> Signup and view all the answers

Fever is considered: Subjective or Objective?

<p>Objective</p> Signup and view all the answers

Dizziness is considered: Subjective or Objective?

<p>Subjective</p> Signup and view all the answers

Chest pain is considered: Subjective or Objective?

<p>Subjective</p> Signup and view all the answers

Toothache is considered: Subjective or Objective?

<p>Subjective</p> Signup and view all the answers

Coughing is considered: Subjective or Objective?

<p>Objective</p> Signup and view all the answers

Fruity breath is considered: Subjective or Objective?

<p>Objective</p> Signup and view all the answers

Itchy arm is considered: Subjective or Objective?

<p>Subjective</p> Signup and view all the answers

Getting information from many sources to identify actual and potential problems is called what?

<p>Assessment</p> Signup and view all the answers

The identification of health problems after looking at all of the resident's needs is known as what?

<p>Diagnosis</p> Signup and view all the answers

A careful examination to see if goals were met or progress was achieved is referred to as what?

<p>Evaluation</p> Signup and view all the answers

Putting the care plan into action; giving care is known as what?

<p>Implementation</p> Signup and view all the answers

In agreement with the resident, goals are set and a care plan is created to meet the resident's needs is referred to as what?

<p>Planning</p> Signup and view all the answers

The purpose of a care conference is to: A) Train NA in new care skills B) Decide how to remove a resident from a facility C) Share information about residents to develop a plan of care D) Orient new residents to the facility

<p>Share information about residents to develop a plan of care</p> Signup and view all the answers

What is the NA's role at a care conference? A) The NA keeps order at the meeting B) The NA shares resident observations C) The NA suggests any new medications that might be beneficial to the resident D) The NA explains the care plan to the resident and his family

<p>The NA shares resident observations</p> Signup and view all the answers

If a NA is not sure what to say at a care conference, she should: A) Not attend B) Attend the conference but check with the resident's family about what she can share C) Talk to the nurse before the conference to find out what she should say D) Ask other NAs at the meeting what information she should share

<p>Talk to the nurse before the conference to find out what she should say</p> Signup and view all the answers

Which of the following would be considered an incident? A) A resident is acting withdrawn B) A resident accuses a staff member of abuse C) A resident returns from a family outing later than she said she would be D) A resident tells a staff member that she does not like her roommate

<p>A resident accuses a staff member of abuse</p> Signup and view all the answers

Study Notes

Communication Fundamentals

  • Communication occurs through words, drawings, pictures, and behaviors.
  • Senders and receivers take turns in communication roles.
  • Verbal communication encompasses speaking and writing.
  • Tone and word choices influence the quality of communication.

Nonverbal Communication

  • Nonverbal cues include body posture and facial expressions.
  • Positive body language enhances communication effectiveness.
  • Negative body language includes gestures like crossing arms or looking away.

Cultural Sensitivity

  • Understand diverse cultural approaches to touch and eye contact.
  • Respect residents' preferences for interaction to foster comfort.
  • Avoid unacceptable physical interactions, such as sitting on a resident's lap.

Effective Patient Interaction

  • Introduce oneself and the resident upon initial greeting.
  • Ensure communication includes factual information, especially with care teams.
  • Families offer valuable insights into resident preferences and histories.

Documentation and Charting Skills

  • The NA's role in charting is to gather data and report to nurses.
  • Accurate documentation is vital; mistakes should be corrected by crossing out and initialing.
  • Use black ink for clarity when writing by hand.

Care Planning and Assessment

  • Changes in a resident’s condition must be reported immediately.
  • Care plans are developed by healthcare professionals, outlining goals for resident care.
  • NA plays a role in identifying and reporting changes in health during assessments.

Subjective vs. Objective Observations

  • Objective observations are factual, such as visible symptoms (e.g., skin rash, fever).
  • Subjective observations relate to personal feelings or reports from residents (e.g., headache, sadness).

Care Conferences

  • Primary purpose is to share resident-related information for care planning.
  • NAs contribute by sharing observations rather than making recommendations on medications.
  • It’s essential for NAs to prepare for conferences, ensuring they understand what information to present.

HIPAA and Patient Privacy

  • HIPAA rules apply to electronic communication and data handling within healthcare facilities.
  • Protecting patient confidentiality includes not sharing personal login information.

Important Abbreviations

  • ADLs: Activities of Daily Living
  • BM: Bowel Movement
  • DNR: Do Not Resuscitate
  • NPO: Nothing by Mouth
  • ROM: Range of Motion

Military Time Conversion

  • Understanding military time helps in managing schedules for patient care.
  • Example conversions include:
    • 2:10 p.m. to 1410
    • 4:30 a.m. to 0430
    • 10:00 a.m. to 1000

Handling Language Barriers

  • Utilizing an interpreter is crucial when communication is hindered by language differences.

Incident Reporting

  • Incidents requiring reporting include allegations of abuse; such cases must be addressed meticulously.

Ongoing Learning

  • Continuous observation and reflection upon resident changes is vital for effective caregiving.
  • Regular training and updates on communication strategies and patient care protocols are beneficial for NA effectiveness.

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Description

This quiz covers essential communication skills for healthcare professionals, focusing on verbal and nonverbal interactions. It emphasizes cultural sensitivity and effective patient interaction strategies to improve care. Explore how different communication methods impact relationships with patients and their families.

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