Podcast
Questions and Answers
People communicated with words, drawings, pictures, and behavior.
People communicated with words, drawings, pictures, and behavior.
True
The receiver and sender do not switch roles as they communicated.
The receiver and sender do not switch roles as they communicated.
False
Speaking and writing are two examples of verbal communication.
Speaking and writing are two examples of verbal communication.
True
How a person's voice sounds and the words he chooses are not important during communication.
How a person's voice sounds and the words he chooses are not important during communication.
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Nonverbal communication includes posture and facial expressions.
Nonverbal communication includes posture and facial expressions.
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Making positive changes in body language will improve communication.
Making positive changes in body language will improve communication.
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A nursing assistant can be helpful by finishing a resident's sentences to show that she understands what he is telling her.
A nursing assistant can be helpful by finishing a resident's sentences to show that she understands what he is telling her.
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The NA should use mostly facts when communicating with the care team.
The NA should use mostly facts when communicating with the care team.
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Which of the following is true of cultures? A) There are only a few cultures in the world B) The use of touch is the same for all cultures C) A culture is a set of learned beliefs, values, and behaviors D) The use of eye contact is the same for all cultures
Which of the following is true of cultures? A) There are only a few cultures in the world B) The use of touch is the same for all cultures C) A culture is a set of learned beliefs, values, and behaviors D) The use of eye contact is the same for all cultures
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If a resident seems to be sensitive to eye contact and/or touch, a NA should: A) Make eye contact and touch him as much as possible so the resident is able to get used to it B) Respect his wishes and limit eye contact and touch as much as possible C) Explain to the resident that in the United States things are done differently and he should start adapting D) Ignore the sensitivity and use eye contact and touch as with any other resident
If a resident seems to be sensitive to eye contact and/or touch, a NA should: A) Make eye contact and touch him as much as possible so the resident is able to get used to it B) Respect his wishes and limit eye contact and touch as much as possible C) Explain to the resident that in the United States things are done differently and he should start adapting D) Ignore the sensitivity and use eye contact and touch as with any other resident
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Which of the following is a type of unacceptable touch by an NA when working with a resident? A) Sitting on the resident's lap B) Cleaning the resident's arm during a bed bath C) Hugging the resident D) Holding the resident's hand
Which of the following is a type of unacceptable touch by an NA when working with a resident? A) Sitting on the resident's lap B) Cleaning the resident's arm during a bed bath C) Hugging the resident D) Holding the resident's hand
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One appropriate way for a NA to deal with a language barrier with a resident is to: A) Use an interpreter B) Teach the resident words in the NA's language C) Speak with other staff in the NA's language in front of the resident D) Get someone else to care for the resident
One appropriate way for a NA to deal with a language barrier with a resident is to: A) Use an interpreter B) Teach the resident words in the NA's language C) Speak with other staff in the NA's language in front of the resident D) Get someone else to care for the resident
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When a NA first greets a resident, he should introduce himself and identify the resident.
When a NA first greets a resident, he should introduce himself and identify the resident.
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In the facility, a NA may communicate by charting, using a computer, or on the telephone.
In the facility, a NA may communicate by charting, using a computer, or on the telephone.
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If an NA has performed a procedure for a resident before, she does not need to explain it the next time she does it.
If an NA has performed a procedure for a resident before, she does not need to explain it the next time she does it.
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Communication with other departments within is not common and is not important.
Communication with other departments within is not common and is not important.
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One way to let a resident's family know that staff are providing proper care for him is to always answer call light promptly.
One way to let a resident's family know that staff are providing proper care for him is to always answer call light promptly.
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Families can provide valuable information about a resident's preferences and histories.
Families can provide valuable information about a resident's preferences and histories.
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If a staff member from a doctor's office calls and asks for information about a resident, the NA should give it to her.
If a staff member from a doctor's office calls and asks for information about a resident, the NA should give it to her.
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What does ADLs stand for?
What does ADLs stand for?
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What is the abbreviation for ambulate?
What is the abbreviation for ambulate?
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What does BM stand for?
What does BM stand for?
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What does c/o mean?
What does c/o mean?
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What does DNR stand for?
What does DNR stand for?
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What is the abbreviation for diagnosis?
What is the abbreviation for diagnosis?
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What does f/u or F/U represent?
What does f/u or F/U represent?
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What does inc stand for?
What does inc stand for?
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What does I&O stand for?
What does I&O stand for?
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What does NPO mean?
What does NPO mean?
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What does mL stand for?
What does mL stand for?
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What does prn or PRN represent?
What does prn or PRN represent?
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What does ROM stand for?
What does ROM stand for?
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What do vs or VS stand for?
What do vs or VS stand for?
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What does w/c or W/C represent?
What does w/c or W/C represent?
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Convert to military time: 2:10 p.m. → ____
Convert to military time: 2:10 p.m. → ____
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Convert to military time: 4:30 a.m. → ____
Convert to military time: 4:30 a.m. → ____
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Convert to military time: 10:00 a.m. → ____
Convert to military time: 10:00 a.m. → ____
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Convert to military time: 8:25 p.m. → ____
Convert to military time: 8:25 p.m. → ____
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Convert to regular time: 0600 → ____
Convert to regular time: 0600 → ____
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Convert to regular time: 2320 → ____
Convert to regular time: 2320 → ____
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Convert to regular time: 1927 → ____
Convert to regular time: 1927 → ____
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Convert to regular time: 1800 → ____
Convert to regular time: 1800 → ____
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When charting, the NA's role is limited to which of the following? A) Making changes in residents' diets B) Changing medications when current ones are not working C) Gathering information and reporting to the nurse D) Creating a new exercise plan
When charting, the NA's role is limited to which of the following? A) Making changes in residents' diets B) Changing medications when current ones are not working C) Gathering information and reporting to the nurse D) Creating a new exercise plan
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Which of the following is true of a resident's medical chart? A) The NA includes her qualifications in the medical chart B) NA writes their diagnoses in the medical chart C) Information about the resident's roommate is included in the medical chart D) Nurses' notes are included in the medical chart
Which of the following is true of a resident's medical chart? A) The NA includes her qualifications in the medical chart B) NA writes their diagnoses in the medical chart C) Information about the resident's roommate is included in the medical chart D) Nurses' notes are included in the medical chart
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If a mistake is made when charting care, the best response by the NA would be to: A) Erase what she has written and enter the correct information B) Draw a line through the error and initial and date it C) Use white correction fluid to cross out the error and then initial and date the white area D) Staple a new sheet to the front of the medical chart that has the correct information
If a mistake is made when charting care, the best response by the NA would be to: A) Erase what she has written and enter the correct information B) Draw a line through the error and initial and date it C) Use white correction fluid to cross out the error and then initial and date the white area D) Staple a new sheet to the front of the medical chart that has the correct information
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When is it appropriate for an NA to chart care before it has been done? A) When a resident requests it B) Never C) When the NA will not have time afterward to do it D) When a procedure will take a long time
When is it appropriate for an NA to chart care before it has been done? A) When a resident requests it B) Never C) When the NA will not have time afterward to do it D) When a procedure will take a long time
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What color of ink is the best choice for documenting by hand? A) Red B) Black C) Blue D) Green
What color of ink is the best choice for documenting by hand? A) Red B) Black C) Blue D) Green
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Which statement below is an example of a fact? A) Ms. Lopez was grumpy at dinner B) Ms. Lopez did not like the chicken C) Ms. Lopez ate all of her vegetables D) Ms. Lopez became depressed while eating
Which statement below is an example of a fact? A) Ms. Lopez was grumpy at dinner B) Ms. Lopez did not like the chicken C) Ms. Lopez ate all of her vegetables D) Ms. Lopez became depressed while eating
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Computers can easily store information that can be ____________ when needed.
Computers can easily store information that can be ____________ when needed.
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Using a computer for charting is faster and more ___________ than writing by hand.
Using a computer for charting is faster and more ___________ than writing by hand.
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In some facilities, a __________ or tablet is moved from room to room to document care.
In some facilities, a __________ or tablet is moved from room to room to document care.
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An NA should not share his personal ______________ with anyone.
An NA should not share his personal ______________ with anyone.
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An NA should not access ___________ e-mail accounts or view inappropriate _____________ from work.
An NA should not access ___________ e-mail accounts or view inappropriate _____________ from work.
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____________ Privacy guidelines apply to computer use.
____________ Privacy guidelines apply to computer use.
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The minimum data set was created to: A) Give facilities a standardized approach to care B) Give facilities more flexibility in how care is performed C) Improved infection prevention methods in facilities D) Help train NAs how to do particular care procedures
The minimum data set was created to: A) Give facilities a standardized approach to care B) Give facilities more flexibility in how care is performed C) Improved infection prevention methods in facilities D) Help train NAs how to do particular care procedures
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For which of the following situations does an MDS need to be completed? A) When a resident leaves the facility B) Once every five years after the first MDS has been completed C) When there have been no major changes in a resident's condition for two weeks D) Within 14 days of a resident's admission
For which of the following situations does an MDS need to be completed? A) When a resident leaves the facility B) Once every five years after the first MDS has been completed C) When there have been no major changes in a resident's condition for two weeks D) Within 14 days of a resident's admission
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What is the NA role regarding the MDS? A) Completing the MDS for each resident B) Reminding the nurse when the MDS needs to be done C) Reporting changes in the resident's health D) Deciding how to address problems discovered in the assessment
What is the NA role regarding the MDS? A) Completing the MDS for each resident B) Reminding the nurse when the MDS needs to be done C) Reporting changes in the resident's health D) Deciding how to address problems discovered in the assessment
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NA may notice more changes in residents than any other care team members because they spend more time with residents.
NA may notice more changes in residents than any other care team members because they spend more time with residents.
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Changes in a resident's condition that endanger residents should be reported right away.
Changes in a resident's condition that endanger residents should be reported right away.
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NA make decisions regarding a resident's health.
NA make decisions regarding a resident's health.
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Critical thinking for NA means the ability to make careful observations.
Critical thinking for NA means the ability to make careful observations.
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A care plan is a plan for each resident that outlines the steps and tasks needed to help the resident achieve her goals of care.
A care plan is a plan for each resident that outlines the steps and tasks needed to help the resident achieve her goals of care.
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Care plans are developed by NA.
Care plans are developed by NA.
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Changes in a resident's weight do not need to be reported unless they are over 10 lbs.
Changes in a resident's weight do not need to be reported unless they are over 10 lbs.
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Skin rash is considered: Subjective or Objective?
Skin rash is considered: Subjective or Objective?
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Crying is considered: Subjective or Objective?
Crying is considered: Subjective or Objective?
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Rapid Pulse is considered: Subjective or Objective?
Rapid Pulse is considered: Subjective or Objective?
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Headache is considered: Subjective or Objective?
Headache is considered: Subjective or Objective?
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Nausea is considered: Subjective or Objective?
Nausea is considered: Subjective or Objective?
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Vomiting is considered: Subjective or Objective?
Vomiting is considered: Subjective or Objective?
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Swelling is considered: Subjective or Objective?
Swelling is considered: Subjective or Objective?
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Cloudy urine is considered: Subjective or Objective?
Cloudy urine is considered: Subjective or Objective?
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Wheezing is considered: Subjective or Objective?
Wheezing is considered: Subjective or Objective?
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Feeling sad is considered: Subjective or Objective?
Feeling sad is considered: Subjective or Objective?
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Red area on skin is considered: Subjective or Objective?
Red area on skin is considered: Subjective or Objective?
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Fever is considered: Subjective or Objective?
Fever is considered: Subjective or Objective?
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Dizziness is considered: Subjective or Objective?
Dizziness is considered: Subjective or Objective?
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Chest pain is considered: Subjective or Objective?
Chest pain is considered: Subjective or Objective?
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Toothache is considered: Subjective or Objective?
Toothache is considered: Subjective or Objective?
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Coughing is considered: Subjective or Objective?
Coughing is considered: Subjective or Objective?
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Fruity breath is considered: Subjective or Objective?
Fruity breath is considered: Subjective or Objective?
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Itchy arm is considered: Subjective or Objective?
Itchy arm is considered: Subjective or Objective?
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Getting information from many sources to identify actual and potential problems is called what?
Getting information from many sources to identify actual and potential problems is called what?
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The identification of health problems after looking at all of the resident's needs is known as what?
The identification of health problems after looking at all of the resident's needs is known as what?
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A careful examination to see if goals were met or progress was achieved is referred to as what?
A careful examination to see if goals were met or progress was achieved is referred to as what?
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Putting the care plan into action; giving care is known as what?
Putting the care plan into action; giving care is known as what?
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In agreement with the resident, goals are set and a care plan is created to meet the resident's needs is referred to as what?
In agreement with the resident, goals are set and a care plan is created to meet the resident's needs is referred to as what?
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The purpose of a care conference is to: A) Train NA in new care skills B) Decide how to remove a resident from a facility C) Share information about residents to develop a plan of care D) Orient new residents to the facility
The purpose of a care conference is to: A) Train NA in new care skills B) Decide how to remove a resident from a facility C) Share information about residents to develop a plan of care D) Orient new residents to the facility
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What is the NA's role at a care conference? A) The NA keeps order at the meeting B) The NA shares resident observations C) The NA suggests any new medications that might be beneficial to the resident D) The NA explains the care plan to the resident and his family
What is the NA's role at a care conference? A) The NA keeps order at the meeting B) The NA shares resident observations C) The NA suggests any new medications that might be beneficial to the resident D) The NA explains the care plan to the resident and his family
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If a NA is not sure what to say at a care conference, she should: A) Not attend B) Attend the conference but check with the resident's family about what she can share C) Talk to the nurse before the conference to find out what she should say D) Ask other NAs at the meeting what information she should share
If a NA is not sure what to say at a care conference, she should: A) Not attend B) Attend the conference but check with the resident's family about what she can share C) Talk to the nurse before the conference to find out what she should say D) Ask other NAs at the meeting what information she should share
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Which of the following would be considered an incident? A) A resident is acting withdrawn B) A resident accuses a staff member of abuse C) A resident returns from a family outing later than she said she would be D) A resident tells a staff member that she does not like her roommate
Which of the following would be considered an incident? A) A resident is acting withdrawn B) A resident accuses a staff member of abuse C) A resident returns from a family outing later than she said she would be D) A resident tells a staff member that she does not like her roommate
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Study Notes
Communication Fundamentals
- Communication occurs through words, drawings, pictures, and behaviors.
- Senders and receivers take turns in communication roles.
- Verbal communication encompasses speaking and writing.
- Tone and word choices influence the quality of communication.
Nonverbal Communication
- Nonverbal cues include body posture and facial expressions.
- Positive body language enhances communication effectiveness.
- Negative body language includes gestures like crossing arms or looking away.
Cultural Sensitivity
- Understand diverse cultural approaches to touch and eye contact.
- Respect residents' preferences for interaction to foster comfort.
- Avoid unacceptable physical interactions, such as sitting on a resident's lap.
Effective Patient Interaction
- Introduce oneself and the resident upon initial greeting.
- Ensure communication includes factual information, especially with care teams.
- Families offer valuable insights into resident preferences and histories.
Documentation and Charting Skills
- The NA's role in charting is to gather data and report to nurses.
- Accurate documentation is vital; mistakes should be corrected by crossing out and initialing.
- Use black ink for clarity when writing by hand.
Care Planning and Assessment
- Changes in a resident’s condition must be reported immediately.
- Care plans are developed by healthcare professionals, outlining goals for resident care.
- NA plays a role in identifying and reporting changes in health during assessments.
Subjective vs. Objective Observations
- Objective observations are factual, such as visible symptoms (e.g., skin rash, fever).
- Subjective observations relate to personal feelings or reports from residents (e.g., headache, sadness).
Care Conferences
- Primary purpose is to share resident-related information for care planning.
- NAs contribute by sharing observations rather than making recommendations on medications.
- It’s essential for NAs to prepare for conferences, ensuring they understand what information to present.
HIPAA and Patient Privacy
- HIPAA rules apply to electronic communication and data handling within healthcare facilities.
- Protecting patient confidentiality includes not sharing personal login information.
Important Abbreviations
- ADLs: Activities of Daily Living
- BM: Bowel Movement
- DNR: Do Not Resuscitate
- NPO: Nothing by Mouth
- ROM: Range of Motion
Military Time Conversion
- Understanding military time helps in managing schedules for patient care.
- Example conversions include:
- 2:10 p.m. to 1410
- 4:30 a.m. to 0430
- 10:00 a.m. to 1000
Handling Language Barriers
- Utilizing an interpreter is crucial when communication is hindered by language differences.
Incident Reporting
- Incidents requiring reporting include allegations of abuse; such cases must be addressed meticulously.
Ongoing Learning
- Continuous observation and reflection upon resident changes is vital for effective caregiving.
- Regular training and updates on communication strategies and patient care protocols are beneficial for NA effectiveness.
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Description
This quiz covers essential communication skills for healthcare professionals, focusing on verbal and nonverbal interactions. It emphasizes cultural sensitivity and effective patient interaction strategies to improve care. Explore how different communication methods impact relationships with patients and their families.
