HCA 301: Conflict Resolution Strategies
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Questions and Answers

What is the primary focus of effective feedback?

  • Recognizing improvement and reinforcing positive behavior (correct)
  • Critiquing personal characteristics
  • Focusing on past mistakes
  • Providing general praise without specific examples

    • What is the result of providing specific positive feedback?

  • Defensiveness and demotivation
  • Increased absenteeism
  • Improved performance and motivation (correct)
  • Complacency and stagnation

    • Which of the following is an example of praise rather than feedback?

  • Good job for getting here on time!
  • You're doing a great job overall. (correct)
  • That has made it hard enough for handover to go smoothly.
  • You've been on time every shift for the past two weeks.

    • What is the purpose of feedback in a communication process?

    <p>To clarify and ensure understanding</p> Signup and view all the answers

    What can influence the outcome of communication?

    <p>Gender, cultural background, and organizational culture</p> Signup and view all the answers

    What is essential for a manager or leader to be successful?

    <p>Expert communication skills</p> Signup and view all the answers

    What is the primary purpose of feedback?

    <p>To inform and develop insight into a situation, motivating the person to change</p> Signup and view all the answers

    What is criticism, according to the text?

    <p>A negative judgement on someone's actions or motives</p> Signup and view all the answers

    How do people typically respond to criticism?

    <p>With defensiveness</p> Signup and view all the answers

    What is the effect of sincere praise, according to the text?

    <p>It causes people to feel good and can be motivating</p> Signup and view all the answers

    What are the three components of feedback, according to the text?

    <p>Objective evidence, subjective evidence, and importance</p> Signup and view all the answers

    What is the relationship between feedback and change, according to the text?

    <p>Feedback is intended to inform and develop insight into a situation, motivating the person to change</p> Signup and view all the answers

    What is the primary purpose of giving immediate feedback to those above you in the organization?

    <p>To show appreciation for their support and guidance</p> Signup and view all the answers

    Why is it essential to be organized and prepared when communicating upwards?

    <p>To clearly state your needs and explain the rationale behind your requests</p> Signup and view all the answers

    What is the benefit of getting to know the person above you on a personal and professional level?

    <p>To understand their management style and communication preferences</p> Signup and view all the answers

    Why is it important to understand that those above you have more responsibility and pressure?

    <p>To understand their perspective and be empathetic</p> Signup and view all the answers

    What is the result of clear and concise communication when communicating upwards?

    <p>Inspiring confidence in those to whom you report</p> Signup and view all the answers

    Why is listening objectively to the other person's assessment important in upward communication?

    <p>To understand their perspective and find common ground</p> Signup and view all the answers

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