HCA 301: Conflict Resolution Strategies

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What is the primary focus of effective feedback?

Recognizing improvement and reinforcing positive behavior (correct)

Critiquing personal characteristics

Focusing on past mistakes

Providing general praise without specific examples

What is the result of providing specific positive feedback?

Defensiveness and demotivation

Increased absenteeism

Improved performance and motivation (correct)

Complacency and stagnation

Which of the following is an example of praise rather than feedback?

Good job for getting here on time!

You're doing a great job overall. (correct)

That has made it hard enough for handover to go smoothly.

You've been on time every shift for the past two weeks.

What is the purpose of feedback in a communication process?

To clarify and ensure understanding Signup and view all the answers

What can influence the outcome of communication?

Gender, cultural background, and organizational culture Signup and view all the answers

What is essential for a manager or leader to be successful?

Expert communication skills Signup and view all the answers

What is the primary purpose of feedback?

To inform and develop insight into a situation, motivating the person to change Signup and view all the answers

What is criticism, according to the text?

A negative judgement on someone's actions or motives Signup and view all the answers

How do people typically respond to criticism?

With defensiveness Signup and view all the answers

What is the effect of sincere praise, according to the text?

It causes people to feel good and can be motivating Signup and view all the answers

What are the three components of feedback, according to the text?

Objective evidence, subjective evidence, and importance Signup and view all the answers

What is the relationship between feedback and change, according to the text?

Feedback is intended to inform and develop insight into a situation, motivating the person to change Signup and view all the answers

What is the primary purpose of giving immediate feedback to those above you in the organization?

To show appreciation for their support and guidance Signup and view all the answers

Why is it essential to be organized and prepared when communicating upwards?

To clearly state your needs and explain the rationale behind your requests Signup and view all the answers

What is the benefit of getting to know the person above you on a personal and professional level?

To understand their management style and communication preferences Signup and view all the answers

Why is it important to understand that those above you have more responsibility and pressure?

To understand their perspective and be empathetic Signup and view all the answers

What is the result of clear and concise communication when communicating upwards?

Inspiring confidence in those to whom you report Signup and view all the answers

Why is listening objectively to the other person's assessment important in upward communication?

To understand their perspective and find common ground Signup and view all the answers