10 Questions
How should you start the process of resolving a conflict?
Cool off, count to 10, take a deep breath, and imagine a relaxing place
What type of statements should you use when expressing your feelings during a conflict resolution?
Use 'I' statements
What is an example of an 'I' statement to express frustration?
'I feel frustrated because you don’t pay attention to what I think'
How should you listen to the other person during a conflict resolution?
Carefully
What qualities should you have to effectively resolve a conflict?
Be flexible, open-minded, willing to apologize, forgive, and move on
Taking deep breaths and imagining a relaxing place is not necessary before discussing a conflict.
False
Blaming and accusing the other person is an effective way to express your feelings during conflict resolution.
False
It is important to watch how you express yourself during conflict resolution.
True
Using 'you' statements like 'you never listen to me' is preferred over 'I' statements during conflict resolution.
False
Being flexible, open-minded, and willing to apologize are not important qualities for resolving conflicts effectively.
False
Learn step-by-step strategies for resolving conflicts effectively. Discover techniques like taking a moment to cool off, using 'I' statements, and expressing yourself without blaming or accusing others. Improve your communication skills and foster healthier relationships.
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