Podcast
Questions and Answers
How should you start the process of resolving a conflict?
How should you start the process of resolving a conflict?
Cool off, count to 10, take a deep breath, and imagine a relaxing place
What type of statements should you use when expressing your feelings during a conflict resolution?
What type of statements should you use when expressing your feelings during a conflict resolution?
Use 'I' statements
What is an example of an 'I' statement to express frustration?
What is an example of an 'I' statement to express frustration?
'I feel frustrated because you don’t pay attention to what I think'
How should you listen to the other person during a conflict resolution?
How should you listen to the other person during a conflict resolution?
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What qualities should you have to effectively resolve a conflict?
What qualities should you have to effectively resolve a conflict?
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Taking deep breaths and imagining a relaxing place is not necessary before discussing a conflict.
Taking deep breaths and imagining a relaxing place is not necessary before discussing a conflict.
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Blaming and accusing the other person is an effective way to express your feelings during conflict resolution.
Blaming and accusing the other person is an effective way to express your feelings during conflict resolution.
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It is important to watch how you express yourself during conflict resolution.
It is important to watch how you express yourself during conflict resolution.
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Using 'you' statements like 'you never listen to me' is preferred over 'I' statements during conflict resolution.
Using 'you' statements like 'you never listen to me' is preferred over 'I' statements during conflict resolution.
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Being flexible, open-minded, and willing to apologize are not important qualities for resolving conflicts effectively.
Being flexible, open-minded, and willing to apologize are not important qualities for resolving conflicts effectively.
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