51 Questions
What type of report shows all pending grievances by pending days?
Age wise pendency report
Which report allows you to view grievance feedback rating by customers of all subordinate offices?
Subordinate Wise Feedback Report
In CPGRAMS, which type of report shows the progress of grievances by various grievance sources?
Progress Report
Which type of report allows filtering by Section/div for only subordinate organizations and both?
Subordinate-Age Wise Pendency Report
In the CPGRAMS system, which report shows the grievance list of subordinate office(s) and can be filtered by grievance source and subordinate officer?
Subordinate Wise Summary Report
What action should be taken if a grievance needs to be redressed within the same office and cannot be forwarded to any subordinate unit?
Take action 'Examined at our level'
What happens when a grievance is moved to the 'Pending' tab in CPGRAMS?
It is ready for further action within the same office
In CPGRAMS, how can a user view the action history of a grievance?
Click on the Action History tab
If a grievance is to be redressed within the same office, what should be selected from the action dropdown list?
'Examined at our level'
When using CPGRAMS, what is the correct step to view the list of subordinate organizations available for forwarding a grievance?
'Taken up with subordinate organization'
What is the main issue faced when trying to assess a grievance?
Inability to select the appropriate category code
In CPGRAMS, what is the implication of grievances not being assigned a category code?
They cannot be assessed and processed further
What is a key requirement before a grievance can be acted upon?
Allocating a grievance category
What action should be taken if there are no grievance categories available for selection?
Create new grievance category codes
In CPGRAMS, what happens if a grievance does not have an assigned category?
It cannot be acted upon.
Under 'Grievance under Process', which option shows cases pending with subordinate offices?
With Subordinate
What cannot be changed once it has been generated by the system in CPGRAMS?
Grievance code
What does 'Re-forward by higher authority' signify in the CPGRAMS Grievance Redressal Mechanism?
Cases redirected by the highest authority for further action
How can the grievance category description be modified in CPGRAMS?
Through the 'Edit' option on the grievance category list
What can be customized by the user in Query Based Reports in CPGRAMS?
Date of grievance received from
What is the main purpose of the Global search facility available in all desks?
To search or filter grievances from the current list
In CPGRAMS, where would a grievance received directly from a complainant be categorized?
Direct Receipt
What is the default number of rows shown in the grievance list within CPGRAMS?
10 rows
How can one export the Grievance List in CPGRAMS for further analysis?
By clicking on the 'Export' button
Where can one check the status of grievances in CPGRAMS?
On the home page under operational desk
What is the purpose of the 'Forwarded To Subordinate' option in CPGRAMS?
To request additional information from a subordinate
Which detail is NOT required when filling a grievance in CPGRAMS?
Action Taken
What can an officer do using the 'Bulk Closer' option in CPGRAMS?
Dispose multiple grievances
In CPGRAMS, what can an officer do using the 'Correspondence Letter' option?
Generate preformatted letters like acknowledge and reply letters
What does the 'Edit Grievance' option allow an officer to do in CPGRAMS?
Edit locally lodged grievances
What is the minimum number of grievances the Department aims to pick up per year?
1000
What type of cases are not taken up for redress through CPGRAMS?
Cases that impact territorial integrity
How can a citizen follow up on the progress of a grievance raised on the web portal?
Through a personalized registration number
Where can a user view and edit their user details?
Operational Desk
Which section facilitates the PG Officer to take various actions in CPGRAMS?
Operational Desk
Where should a user go to change their existing password in CPGRAMS?
Change Password
Which aspect of security architecture requires the user to provide a Security Code during login?
Password Policy
Where can a user modify all their details shown in the profile detail snapshot?
Edit button
Which element provides guidelines for creating a stronger password in CPGRAMS?
Change Password
What information is required to add a new PG officer in the organization?
Name, gender, designation, address
Which of the following is NOT a requirement for creating a strong password based on the password policy mentioned?
At least three numbers (0-9)
What purpose does the Nodal PG officer serve in the organization?
Adding additional users to operate the account
What is the maximum number of characters allowed for a password according to the password policy in the text?
8-15 characters
Which option best describes the action required when managing PG Officers?
Click on 'Add New' button and provide required details
Which of the following is NOT a requirement for creating a password based on the password policy mentioned in the text?
1 word in a foreign language
What should users NOT do when it comes to sharing credentials to manage the organization's account?
Share their own user ID and password with others
Which type of characters must a strong password contain as per the password policy?
Alphabets, numbers, and special characters
According to the information provided, what is the significance of the 'Edit' button in managing subordinate organizations?
To modify subordinates
In the context of the information given, what is the role of the 'Detail' button when managing subordinate organizations?
View subordinate detail
Which statement accurately reflects the restriction placed on Private Organization in the text?
Cannot create further sub-offices
What is the primary purpose of capturing 'Nodal Officer Details,' as mentioned in the text?
Capture officer detail
Learn about the process of handling local grievances including reminders and additional information requests. Understand the steps involved in lodging locally received grievances into the system with all required details filled.
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