Handling Local Grievances Reminder Process
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Questions and Answers

What type of report shows all pending grievances by pending days?

  • Subordinate Wise Feedback Report
  • Age wise pendency report (correct)
  • Progress Report
  • VIP Reference Cases Report
  • Which report allows you to view grievance feedback rating by customers of all subordinate offices?

  • Subordinate Wise Summary Report
  • Subordinate Wise Feedback Report (correct)
  • State Wise Received Report
  • Category Wise Report
  • In CPGRAMS, which type of report shows the progress of grievances by various grievance sources?

  • State Wise Received Report
  • Progress Report (correct)
  • Grievance Feedback
  • Subordinate Wise Summary Report
  • Which type of report allows filtering by Section/div for only subordinate organizations and both?

    <p>Subordinate-Age Wise Pendency Report</p> Signup and view all the answers

    In the CPGRAMS system, which report shows the grievance list of subordinate office(s) and can be filtered by grievance source and subordinate officer?

    <p>Subordinate Wise Summary Report</p> Signup and view all the answers

    What action should be taken if a grievance needs to be redressed within the same office and cannot be forwarded to any subordinate unit?

    <p>Take action 'Examined at our level'</p> Signup and view all the answers

    What happens when a grievance is moved to the 'Pending' tab in CPGRAMS?

    <p>It is ready for further action within the same office</p> Signup and view all the answers

    In CPGRAMS, how can a user view the action history of a grievance?

    <p>Click on the Action History tab</p> Signup and view all the answers

    If a grievance is to be redressed within the same office, what should be selected from the action dropdown list?

    <p>'Examined at our level'</p> Signup and view all the answers

    When using CPGRAMS, what is the correct step to view the list of subordinate organizations available for forwarding a grievance?

    <p>'Taken up with subordinate organization'</p> Signup and view all the answers

    What is the main issue faced when trying to assess a grievance?

    <p>Inability to select the appropriate category code</p> Signup and view all the answers

    In CPGRAMS, what is the implication of grievances not being assigned a category code?

    <p>They cannot be assessed and processed further</p> Signup and view all the answers

    What is a key requirement before a grievance can be acted upon?

    <p>Allocating a grievance category</p> Signup and view all the answers

    What action should be taken if there are no grievance categories available for selection?

    <p>Create new grievance category codes</p> Signup and view all the answers

    In CPGRAMS, what happens if a grievance does not have an assigned category?

    <p>It cannot be acted upon.</p> Signup and view all the answers

    Under 'Grievance under Process', which option shows cases pending with subordinate offices?

    <p>With Subordinate</p> Signup and view all the answers

    What cannot be changed once it has been generated by the system in CPGRAMS?

    <p>Grievance code</p> Signup and view all the answers

    What does 'Re-forward by higher authority' signify in the CPGRAMS Grievance Redressal Mechanism?

    <p>Cases redirected by the highest authority for further action</p> Signup and view all the answers

    How can the grievance category description be modified in CPGRAMS?

    <p>Through the 'Edit' option on the grievance category list</p> Signup and view all the answers

    What can be customized by the user in Query Based Reports in CPGRAMS?

    <p>Date of grievance received from</p> Signup and view all the answers

    What is the main purpose of the Global search facility available in all desks?

    <p>To search or filter grievances from the current list</p> Signup and view all the answers

    In CPGRAMS, where would a grievance received directly from a complainant be categorized?

    <p>Direct Receipt</p> Signup and view all the answers

    What is the default number of rows shown in the grievance list within CPGRAMS?

    <p>10 rows</p> Signup and view all the answers

    How can one export the Grievance List in CPGRAMS for further analysis?

    <p>By clicking on the 'Export' button</p> Signup and view all the answers

    Where can one check the status of grievances in CPGRAMS?

    <p>On the home page under operational desk</p> Signup and view all the answers

    What is the purpose of the 'Forwarded To Subordinate' option in CPGRAMS?

    <p>To request additional information from a subordinate</p> Signup and view all the answers

    Which detail is NOT required when filling a grievance in CPGRAMS?

    <p>Action Taken</p> Signup and view all the answers

    What can an officer do using the 'Bulk Closer' option in CPGRAMS?

    <p>Dispose multiple grievances</p> Signup and view all the answers

    In CPGRAMS, what can an officer do using the 'Correspondence Letter' option?

    <p>Generate preformatted letters like acknowledge and reply letters</p> Signup and view all the answers

    What does the 'Edit Grievance' option allow an officer to do in CPGRAMS?

    <p>Edit locally lodged grievances</p> Signup and view all the answers

    What is the minimum number of grievances the Department aims to pick up per year?

    <p>1000</p> Signup and view all the answers

    What type of cases are not taken up for redress through CPGRAMS?

    <p>Cases that impact territorial integrity</p> Signup and view all the answers

    How can a citizen follow up on the progress of a grievance raised on the web portal?

    <p>Through a personalized registration number</p> Signup and view all the answers

    Where can a user view and edit their user details?

    <p>Operational Desk</p> Signup and view all the answers

    Which section facilitates the PG Officer to take various actions in CPGRAMS?

    <p>Operational Desk</p> Signup and view all the answers

    Where should a user go to change their existing password in CPGRAMS?

    <p>Change Password</p> Signup and view all the answers

    Which aspect of security architecture requires the user to provide a Security Code during login?

    <p>Password Policy</p> Signup and view all the answers

    Where can a user modify all their details shown in the profile detail snapshot?

    <p>Edit button</p> Signup and view all the answers

    Which element provides guidelines for creating a stronger password in CPGRAMS?

    <p>Change Password</p> Signup and view all the answers

    What information is required to add a new PG officer in the organization?

    <p>Name, gender, designation, address</p> Signup and view all the answers

    Which of the following is NOT a requirement for creating a strong password based on the password policy mentioned?

    <p>At least three numbers (0-9)</p> Signup and view all the answers

    What purpose does the Nodal PG officer serve in the organization?

    <p>Adding additional users to operate the account</p> Signup and view all the answers

    What is the maximum number of characters allowed for a password according to the password policy in the text?

    <p>8-15 characters</p> Signup and view all the answers

    Which option best describes the action required when managing PG Officers?

    <p>Click on 'Add New' button and provide required details</p> Signup and view all the answers

    Which of the following is NOT a requirement for creating a password based on the password policy mentioned in the text?

    <p>1 word in a foreign language</p> Signup and view all the answers

    What should users NOT do when it comes to sharing credentials to manage the organization's account?

    <p>Share their own user ID and password with others</p> Signup and view all the answers

    Which type of characters must a strong password contain as per the password policy?

    <p>Alphabets, numbers, and special characters</p> Signup and view all the answers

    According to the information provided, what is the significance of the 'Edit' button in managing subordinate organizations?

    <p>To modify subordinates</p> Signup and view all the answers

    In the context of the information given, what is the role of the 'Detail' button when managing subordinate organizations?

    <p>View subordinate detail</p> Signup and view all the answers

    Which statement accurately reflects the restriction placed on Private Organization in the text?

    <p>Cannot create further sub-offices</p> Signup and view all the answers

    What is the primary purpose of capturing 'Nodal Officer Details,' as mentioned in the text?

    <p>Capture officer detail</p> Signup and view all the answers

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