Handling Local Grievances Reminder Process
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Questions and Answers

What type of report shows all pending grievances by pending days?

  • Subordinate Wise Feedback Report
  • Age wise pendency report (correct)
  • Progress Report
  • VIP Reference Cases Report

Which report allows you to view grievance feedback rating by customers of all subordinate offices?

  • Subordinate Wise Summary Report
  • Subordinate Wise Feedback Report (correct)
  • State Wise Received Report
  • Category Wise Report

In CPGRAMS, which type of report shows the progress of grievances by various grievance sources?

  • State Wise Received Report
  • Progress Report (correct)
  • Grievance Feedback
  • Subordinate Wise Summary Report

Which type of report allows filtering by Section/div for only subordinate organizations and both?

<p>Subordinate-Age Wise Pendency Report (D)</p> Signup and view all the answers

In the CPGRAMS system, which report shows the grievance list of subordinate office(s) and can be filtered by grievance source and subordinate officer?

<p>Subordinate Wise Summary Report (B)</p> Signup and view all the answers

What action should be taken if a grievance needs to be redressed within the same office and cannot be forwarded to any subordinate unit?

<p>Take action 'Examined at our level' (A)</p> Signup and view all the answers

What happens when a grievance is moved to the 'Pending' tab in CPGRAMS?

<p>It is ready for further action within the same office (B)</p> Signup and view all the answers

In CPGRAMS, how can a user view the action history of a grievance?

<p>Click on the Action History tab (C)</p> Signup and view all the answers

If a grievance is to be redressed within the same office, what should be selected from the action dropdown list?

<p>'Examined at our level' (C)</p> Signup and view all the answers

When using CPGRAMS, what is the correct step to view the list of subordinate organizations available for forwarding a grievance?

<p>'Taken up with subordinate organization' (D)</p> Signup and view all the answers

What is the main issue faced when trying to assess a grievance?

<p>Inability to select the appropriate category code (C)</p> Signup and view all the answers

In CPGRAMS, what is the implication of grievances not being assigned a category code?

<p>They cannot be assessed and processed further (D)</p> Signup and view all the answers

What is a key requirement before a grievance can be acted upon?

<p>Allocating a grievance category (C)</p> Signup and view all the answers

What action should be taken if there are no grievance categories available for selection?

<p>Create new grievance category codes (A)</p> Signup and view all the answers

In CPGRAMS, what happens if a grievance does not have an assigned category?

<p>It cannot be acted upon. (C)</p> Signup and view all the answers

Under 'Grievance under Process', which option shows cases pending with subordinate offices?

<p>With Subordinate (B)</p> Signup and view all the answers

What cannot be changed once it has been generated by the system in CPGRAMS?

<p>Grievance code (C)</p> Signup and view all the answers

What does 'Re-forward by higher authority' signify in the CPGRAMS Grievance Redressal Mechanism?

<p>Cases redirected by the highest authority for further action (A)</p> Signup and view all the answers

How can the grievance category description be modified in CPGRAMS?

<p>Through the 'Edit' option on the grievance category list (A)</p> Signup and view all the answers

What can be customized by the user in Query Based Reports in CPGRAMS?

<p>Date of grievance received from (C)</p> Signup and view all the answers

What is the main purpose of the Global search facility available in all desks?

<p>To search or filter grievances from the current list (B)</p> Signup and view all the answers

In CPGRAMS, where would a grievance received directly from a complainant be categorized?

<p>Direct Receipt (C)</p> Signup and view all the answers

What is the default number of rows shown in the grievance list within CPGRAMS?

<p>10 rows (A)</p> Signup and view all the answers

How can one export the Grievance List in CPGRAMS for further analysis?

<p>By clicking on the 'Export' button (A)</p> Signup and view all the answers

Where can one check the status of grievances in CPGRAMS?

<p>On the home page under operational desk (B)</p> Signup and view all the answers

What is the purpose of the 'Forwarded To Subordinate' option in CPGRAMS?

<p>To request additional information from a subordinate (B)</p> Signup and view all the answers

Which detail is NOT required when filling a grievance in CPGRAMS?

<p>Action Taken (B)</p> Signup and view all the answers

What can an officer do using the 'Bulk Closer' option in CPGRAMS?

<p>Dispose multiple grievances (B)</p> Signup and view all the answers

In CPGRAMS, what can an officer do using the 'Correspondence Letter' option?

<p>Generate preformatted letters like acknowledge and reply letters (B)</p> Signup and view all the answers

What does the 'Edit Grievance' option allow an officer to do in CPGRAMS?

<p>Edit locally lodged grievances (A)</p> Signup and view all the answers

What is the minimum number of grievances the Department aims to pick up per year?

<p>1000 (D)</p> Signup and view all the answers

What type of cases are not taken up for redress through CPGRAMS?

<p>Cases that impact territorial integrity (D)</p> Signup and view all the answers

How can a citizen follow up on the progress of a grievance raised on the web portal?

<p>Through a personalized registration number (A)</p> Signup and view all the answers

Where can a user view and edit their user details?

<p>Operational Desk (C)</p> Signup and view all the answers

Which section facilitates the PG Officer to take various actions in CPGRAMS?

<p>Operational Desk (A)</p> Signup and view all the answers

Where should a user go to change their existing password in CPGRAMS?

<p>Change Password (C)</p> Signup and view all the answers

Which aspect of security architecture requires the user to provide a Security Code during login?

<p>Password Policy (A)</p> Signup and view all the answers

Where can a user modify all their details shown in the profile detail snapshot?

<p>Edit button (D)</p> Signup and view all the answers

Which element provides guidelines for creating a stronger password in CPGRAMS?

<p>Change Password (B)</p> Signup and view all the answers

What information is required to add a new PG officer in the organization?

<p>Name, gender, designation, address (D)</p> Signup and view all the answers

Which of the following is NOT a requirement for creating a strong password based on the password policy mentioned?

<p>At least three numbers (0-9) (D)</p> Signup and view all the answers

What purpose does the Nodal PG officer serve in the organization?

<p>Adding additional users to operate the account (C)</p> Signup and view all the answers

What is the maximum number of characters allowed for a password according to the password policy in the text?

<p>8-15 characters (C)</p> Signup and view all the answers

Which option best describes the action required when managing PG Officers?

<p>Click on 'Add New' button and provide required details (A)</p> Signup and view all the answers

Which of the following is NOT a requirement for creating a password based on the password policy mentioned in the text?

<p>1 word in a foreign language (B)</p> Signup and view all the answers

What should users NOT do when it comes to sharing credentials to manage the organization's account?

<p>Share their own user ID and password with others (A)</p> Signup and view all the answers

Which type of characters must a strong password contain as per the password policy?

<p>Alphabets, numbers, and special characters (B)</p> Signup and view all the answers

According to the information provided, what is the significance of the 'Edit' button in managing subordinate organizations?

<p>To modify subordinates (C)</p> Signup and view all the answers

In the context of the information given, what is the role of the 'Detail' button when managing subordinate organizations?

<p>View subordinate detail (B)</p> Signup and view all the answers

Which statement accurately reflects the restriction placed on Private Organization in the text?

<p>Cannot create further sub-offices (C)</p> Signup and view all the answers

What is the primary purpose of capturing 'Nodal Officer Details,' as mentioned in the text?

<p>Capture officer detail (A)</p> Signup and view all the answers

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