Handling Disappointed Customers
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Questions and Answers

What is the reason for the late delivery of the payroll cheques?

  • The cheques were damaged during production
  • The client did not provide the necessary details on time
  • The printing company's job scheduler overlooked the job (correct)
  • The truck for delivery broke down

    • What is one of the proposed actions to remedy the situation?

  • Blame the delay on the client
  • Move the cheque order to the front of the production line (correct)
  • Provide a discount on the next order
  • Cancel the order altogether

    • Who is Kevin Kearns meeting with to address the issue?

  • The client's top management
  • Independent consultants
  • Printing company shareholders
  • Internal department heads (correct)

    • How does the company plan to meet the client's immediate payroll needs?

    <p>By shipping some of the cheques by air freight</p> Signup and view all the answers

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