Haj Pilgrimage Common Problems

Tackling Common Haj Problems

• Accommodation Complaints: Contact the Branch Office and lodge a complaint with the Building Welfare Wing of the Indian Haj Pilgrims Office (IHPO). Contact people wearing tricolored Indian dress with 'INDIA' written on it. Report missing accommodations to the IHPO.
• Missing Pilgrims: Contact the IHPO to report the missing pilgrim and share the report with the Indian Haj Pilgrim Branch Office.
• Lost Baggage: Contact the Misplaced Baggage Desk at the Branch Office first, then contact the Pilgrim Office if it is not found.
• Currency Loss/Theft: Report the incident to the IHPO Makkah/Madina office.
• Journey Issues: Follow the instructions on building notice boards. Contact the IHPO if necessary. Airlines usually do not allow date changes. Contact the IHPO with proof if there are emergencies.
• Excess Baggage: Airlines do not carry baggage exceeding the weight limit. Use cargo facilities instead.

Other Problems & Actions

• Pass for Accommodation: Contact the Tawafa establishment office at Mina or the IHPO camp office.
• Medical Emergencies: Contact doctors at the branch dispensary, and then go to a hospital with IHPO assistance if necessary. For serious condition contact doctors in your residence with IHPO assistance.

Important Things to Remember

• Respect the Sacredness: Take care of the sacredness of Harmain (Makkah and Madinah).
• Possessions: Do not carry valuables in public places to avoid loss.
• Prayer Times: Adhere to prayer reservation timings at Al-Rawdah Al-Sharfia.
• Electronic Devices: Turn mobile phones to vibrate mode. Avoid unhygienic or immoral content on cell phones.
• Travel: Prefer licensed taxis, and travel in groups. Avoid strangers.
• Accommodation: Do not allow outsiders to stay in your accommodation.
• Supplies: Do not take water carriers/containers along.

Further Guidance (Haj Guide)

• General Advice: Keep important files and documents in your handbag. Keep a copy at home. Do not accept items to be delivered. Do not carry water containers or buckets to performance of Haj. Remember building number, nearby landmarks, and the route back to Haram Sharif.
• Health: Exercise caution regarding hygiene and food to avoid health problems.
• Respectful Conduct: Maintain the utmost respect for the religious location and dress according to local customs.
• Communication: Use licensed taxi services when traveling between locations.
• Safety Precautions: Be careful about traffic and crossing roads. Use available facilities (lifts) for accessibility.
• Governmental Regulations: Follow governmental regulations (no taking pictures or videos). Do not take part in any illegal activity.
• Haj Related Issues: Inform the IHPO office if you have lost your belongings, or if you are in distress. Do not waste resources, including water.
• Important Information: Carry a copy of Hajj guide with you. Contact the Haj branch offices to request assistance, and record necessary details on your health card.
• Avoidance: Avoid carrying excessive or prohibited items

This quiz addresses common issues faced during the Haj pilgrimage, including accommodation complaints, missing pilgrims, lost baggage, and currency theft. It provides guidelines on how to report these problems effectively for assistance and resolution. Prepare yourself for a smooth pilgrimage experience by understanding these challenges and their solutions.