Guidance for Visually Impaired Passengers

Familiarization for Visually Impaired Passengers

• Individual briefings are essential for visually impaired passengers to ensure their comfort and safety during travel.
• Guidance on stowing mobility aids such as canes should be provided to facilitate ease of movement.
• Passengers should be informed about the number of seats between their designated seat and the closest alternate exit, enhancing their situational awareness.
• An explanation of the safety features card must be provided, helping them understand emergency procedures.
• Familiarization with the exit may be requested, outlining the importance of knowing evacuation routes.
• Using the safety features card, crew members should point out specific emergency exits and any equipment necessary for safety, including seatbelts and call buttons.

Guidelines for Assisting Visually Impaired Passengers

• Individual briefing is essential for visually impaired passengers to familiarize them with necessary equipment.
• Passengers should be informed about the proper location to stow their cane when seated.
• Provide details on the number of seats from their location to the nearest emergency exit.
• Explain the safety features card and highlight the exits listed on it.
• If requested, offer a personal familiarization of the emergency exit.
• Utilize the safety features card to show the location of emergency exits and any required equipment, like seatbelts or call buttons.

Guidelines for Assisting Hearing Impaired Passengers

• Hearing impaired passengers need to be shown the safety features card clearly.
• Point out both emergency exits and alternative exits as necessary.
• Ensure effective communication by engaging face to face; use written notes or an interpreter if needed.

This quiz focuses on the essential practices and procedures for ensuring the comfort and safety of visually impaired passengers during travel. It includes guidance on mobility aid management, understanding emergency procedures, and familiarization with exit routes. Perfect for airline staff, this quiz aims to enhance awareness and improve services for passengers with visual impairments.