Groups and Teams Overview
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Groups and Teams Overview

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What is role overload?

  • When too much is expected of someone (correct)
  • When individuals feel they are not contributing
  • When people are unsure about their roles
  • When expectations are unclear

    • Role ambiguity occurs when individuals are clear about their roles.

    False

    What is deviant workplace behavior (DWB)?

    Voluntary behavior that violates significant organizational norms.

    Norms are standards of behavior shared by a ________.

    <p>group</p> Signup and view all the answers

    Match the following types of norms with their descriptions:

    <p>Performance = How hard to work and quality standards Appearance = Dress and how to show loyalty Social arrangement = How team members interact with each other Allocation of resources = Distribution of pay and assignments</p> Signup and view all the answers

    What is a primary characteristic that differentiates a team from a group?

    <p>Teams are accountable to one another.</p> Signup and view all the answers

    Efficiency and effectiveness are the same concept in teamwork.

    <p>False</p> Signup and view all the answers

    List one reason why teamwork can be problematic.

    <p>Decreased efficiency or resource allocation.</p> Signup and view all the answers

    A situation in which an individual finds it difficult to comply with conflicting role expectations is called _____ conflict.

    <p>role</p> Signup and view all the answers

    Match the type of teams with their characteristics:

    <p>Functional Team = A team formed to tackle specific tasks Cross-Functional Team = A team with members from different departments Virtual Team = A geographically dispersed team using technology Self-Managed Team = A team that operates without direct supervision</p> Signup and view all the answers

    When is it better to use individuals instead of teams?

    <p>When quick decisions need to be made.</p> Signup and view all the answers

    Increased productivity is achieved only through effectiveness.

    <p>False</p> Signup and view all the answers

    What is the end goal of a team compared to a group?

    <p>More than the aggregate of individual goals.</p> Signup and view all the answers

    What is a key factor for team performance during the first meeting?

    <p>Setting the team direction and pace</p> Signup and view all the answers

    Teams always perform better with larger group sizes.

    <p>False</p> Signup and view all the answers

    What is one advantage of team diversity?

    <p>Multiple perspectives</p> Signup and view all the answers

    High-performing teams benefit from __________ safety and clear expectations.

    <p>psychological</p> Signup and view all the answers

    Match the following characteristics with their corresponding benefits of effective teams:

    <p>Dependability = Reliability among team members Structure and clarity = Defined roles and expectations Shared mindset = Common identity and understanding Expert coaching = Guidance in teamwork processes</p> Signup and view all the answers

    What term describes the tendency for individuals to expend less effort when working in teams?

    <p>Social loafing</p> Signup and view all the answers

    Conscientious individuals do not significantly impact team performance.

    <p>False</p> Signup and view all the answers

    Name one characteristic of effective teams as described by Hackman.

    <p>Clear boundaries</p> Signup and view all the answers

    What is a key characteristic of strong teams?

    <p>Rally around a chosen priority</p> Signup and view all the answers

    Diversity in strong teams includes aspects such as age, gender, and education.

    <p>True</p> Signup and view all the answers

    What does 'team cohesion' refer to?

    <p>The bond that holds team members together and motivates them to stay united.</p> Signup and view all the answers

    Strong teams require a common _____ and purpose.

    <p>plan</p> Signup and view all the answers

    Match the following team roles with their descriptions:

    <p>Initiating = Starting discussions and suggesting new ideas Harmonizing = Mediating conflicts and promoting collaboration Gatekeeping = Ensuring everyone has the opportunity to contribute Summarizing = Providing concise recaps of discussions</p> Signup and view all the answers

    Study Notes

    Groups and Teams

    • Teams are a small group of people with a common objective who are accountable to one another.
    • Groups may have a common relationship or objective.
    • Efficiency refers to achieving the same output with fewer inputs.
    • Effectiveness refers to successfully achieving goals.
    • Increased efficiency and/or effectiveness equate to increased productivity.
    • Teams can be more flexible and motivational but can also decrease efficiency due to time and resources.
    • When tasks require multiple skills, judgment, and expertise, teams are often more effective.
    • When an individual can perform work alone, or a quick decision is needed, an individual is often better.
    • Tasks that are interdependent benefit from teams.
    • A role refers to a set of expected behaviors of a person in a given position.
    • People have different roles both at work and outside of work.
    • Role conflict occurs when complying with one role requirement makes it difficult to comply with another.
    • Role ambiguity occurs when people are unclear about their role.
    • Role overload occurs when too much is expected of someone.
    • Role underload happens when too little is expected of a person.
    • Norms are standards of behavior shared by a group.
    • Norms can include performance standards, appearance standards, social arrangement standards, and allocation of resources standards.
    • Norms develop through explicit statements, critical events, initial patterns of behavior and carry-over behavior.
    • Norms can benefit a group by increasing predictability, reducing embarrassing situations, and strengthening group identity.
    • Groups should be mindful of pressure to conform.
    • Deviant workplace behavior (DWB) refers to voluntary behavior that violates organizational norms.
    • DWB can also be called antisocial behavior or workplace incivility.
    • DWB can result in decreased productivity and organizational performance.
    • Important norms for teams include how to manage conflict, decision-making, communication, meetings, and responsibility and accountability.

    Group Development Models

    • The Five-stage model of groups proposes non-linear movement and variable performance with potential benefits of conflict.
    • The Punctuated Equilibrium Model posits that teams experience periods of inertia followed by periods of rapid change.
    • The first meeting in a group is important to set the direction and pace.
    • The halfway point in a project is significant for establishing revised norms and goals.

    Effective Teams

    • Effective teams have real tasks, clear boundaries and authority, membership stability, a compelling direction, enabling structure, supportive organizational structures, expert coaching in teamwork, shared mindsets, psychological safety, dependability, structure and clarity, meaning, and impact.
    • Teams may underperform when there are highly disagreeable members.
    • Conscientious, open, and emotionally stable team members tend to improve team performance.
    • Team roles include task roles and maintenance roles.
    • Task roles include initiating, seeking and providing information, clarifying, elaborating, summarizing, and consensus testing.
    • Maintenance roles include harmonizing, compromising, gatekeeping, encouraging, and following.
    • Key team processes include common plans and purpose, team efficacy, team identity, team cohesion, mental models, conflict levels, and social loafing.

    Diversity

    • Diversity can benefit teams with multiple perspectives, greater openness to new ideas, multiple interpretations, increased creativity, increased flexibility, and increased problem-solving skills.
    • Disadvantages of diversity include ambiguity, complexity, confusion, miscommunication, difficulty reaching agreement, and difficulty agreeing on specific actions.

    Group Size

    • Smaller groups tend to be faster at completing tasks.
    • Larger groups often perform better at problem-solving.
    • Social loafing refers to the tendency for individuals to expend less effort when working collectively.
    • Teams should be as small as necessary and individuals should be held accountable for their actions.

    Strong Teams

    • Strong teams focus on results rather than personal agendas.
    • Strong teams seek truth and rally around chosen priorities.
    • Strong teams balance passion for personal lives and work, with team leaders serving as examples.
    • Strong teams value diversity in age, gender, strengths, race, and education.
    • Strong teams attract the right people and avoid low performers.

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    Related Documents

    BUS 272 Class 4 Groups and Teamwork PDF

    Description

    This quiz explores the distinctions between groups and teams, highlighting their effectiveness in achieving objectives and productivity. It delves into concepts like efficiency, roles, and the importance of teamwork in various contexts. Test your understanding of these fundamental workplace concepts.

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