Group Facilitation Session 1
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Questions and Answers

Why is it important to ask questions of your customer?

  • To provide the customer with a solution without understanding their needs
  • To ensure the customer is satisfied with the product
  • To convince the customer to purchase the product
  • To understand and assess the customer's needs (correct)

What is the main goal of the need-focused questions?

  • To discuss the project's timeline
  • To identify the key issues affecting the project (correct)
  • To understand the company's objectives
  • To propose potential solutions to problems

What is one of the primary benefits of asking questions in a sales conversation?

  • To build a relationship and rapport with the customer (correct)
  • To provide a detailed explanation of the product's features
  • To control the conversation and direct it towards a specific area
  • To persuade the customer to make a purchase immediately

What is the benefit of asking the solution-focused questions?

<p>To position the product or solution according to the customer's needs (A)</p> Signup and view all the answers

What is the primary goal of asking questions in a sales conversation?

<p>To uncover the customer's needs and wants (A)</p> Signup and view all the answers

What is the key to effective questioning in a sales conversation?

<p>Asking questions that are open-ended and encourage detailed responses (D)</p> Signup and view all the answers

What do open questions typically begin with?

<p>Who, Where, What, When, Why and How (D)</p> Signup and view all the answers

What is the purpose of asking questions that focus on the impact of the customer's needs?

<p>To help the customer fully recognize the impact of the problem before presenting a solution (C)</p> Signup and view all the answers

What is the primary benefit of using questions to persuade customers?

<p>They enable the customer to persuade themselves (D)</p> Signup and view all the answers

Why is it important to prepare questions in advance?

<p>To think about some questions in advance, even if the conversation goes off track (B)</p> Signup and view all the answers

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