Google's Employee Satisfaction Practices

Satisfiers/Motivators are factors related to the content of a job that satisfy higher-level needs, such as achievement, recognition, and opportunities for advancement.

Dissatisfiers are factors related to the context of a job that satisfy lower-level needs, such as company policy, job security, and salaries.

The Expectancy Theory states that a person will be motivated if they believe that effort will lead to performance, performance will lead to a reward, and the reward will satisfy an important need.

<p>Employees feel satisfied and motivated in the workplace when they perceive fairness in the treatment they receive relative to others.</p> Signup and view all the answers

<p>Behavior Modification Theory is a systematic method of motivating people by rewarding desired responses and punishing or ignoring undesired ones.</p> Signup and view all the answers

<p>Achievement, recognition, opportunity for advancement</p> Signup and view all the answers

<p>Company policy and administration, job security, salaries</p> Signup and view all the answers

<p>Belief or expectation that effort leads to performance, performance leads to reward, and the reward satisfies an important need</p> Signup and view all the answers

<p>Why people choose certain behavioral options to fulfill their needs and how they evaluate satisfaction after attaining their goals</p> Signup and view all the answers

<p>Fair treatment relative to others</p> Signup and view all the answers

<p>Changing behavior by rewarding correct responses and punishing or ignoring wrong ones</p> Signup and view all the answers

<p>Positive reinforcement, avoidance, punishment, extinction</p> Signup and view all the answers

<p>Specific goals</p> Signup and view all the answers

<p>The more difficult the goal, the better the performance</p> Signup and view all the answers

<p>Linked to feedback and rewards</p> Signup and view all the answers

<p>Satisfiers/Motivators are related to job content and increase satisfaction and motivation when present. Dissatisfiers are related to job context and prevent dissatisfaction when present.</p> Signup and view all the answers

<p>According to the Expectancy Theory, motivation is based on the belief that effort will lead to performance, performance will lead to a reward, and the reward will satisfy an important need.</p> Signup and view all the answers

<p>Equity Theory in motivation is based on individuals' belief that they are being treated fairly relative to others.</p> Signup and view all the answers

<p>Behavior Modification Theory motivates individuals by rewarding the right responses and punishing or ignoring the wrong ones.</p> Signup and view all the answers

<p>In Goal Setting Theory, specific and challenging goals linked to feedback and rewards are more effective in motivating group members.</p> Signup and view all the answers

<p>Process-Based Approaches focus on why people choose certain behavioral options and how they evaluate satisfaction. Content-Based Approaches focus on job-related factors like achievement and recognition.</p> Signup and view all the answers

<p>Group goal setting is important as it enhances coordination, collaboration, and collective motivation among team members.</p> Signup and view all the answers

<p>Feedback is essential in Goal Setting Theory as it helps individuals evaluate their performance against set goals and adjust their efforts accordingly.</p> Signup and view all the answers

<p>According to Goal Setting Theory, goals should be specific and challenging to enhance performance.</p> Signup and view all the answers

<p>Linking rewards to goal achievement in organizations reinforces goal commitment, enhances motivation, and encourages individuals to strive for goal attainment.</p> Signup and view all the answers

<p>To contribute to societal and environmental development</p> Signup and view all the answers

<p>To use 100% sustainable linen and recycled polyester</p> Signup and view all the answers

<p>To become a net zero emissions company by 2040</p> Signup and view all the answers

<p>It displays attractive designs on store windows</p> Signup and view all the answers

<p>Spain and Europe</p> Signup and view all the answers

<p>To identify opportunities for expansion</p> Signup and view all the answers

<p>To set policies that support the industry</p> Signup and view all the answers

<p>To save energy and reduce waste</p> Signup and view all the answers

<p>It allows the company to maintain its market share in safe currencies</p> Signup and view all the answers

<p>It demonstrates the company's commitment to social responsibility</p> Signup and view all the answers

<p>Focusing on technology development and responsible practices</p> Signup and view all the answers

<p>Market oversaturation</p> Signup and view all the answers

<p>10,000</p> Signup and view all the answers

<p>To facilitate communication with designers in Spain</p> Signup and view all the answers

<p>Targeting a common market segment seeking quality, stylish clothes with long-lasting designs</p> Signup and view all the answers

<p>Low manufacturing costs and great designs at lower prices</p> Signup and view all the answers

<p>Skilled management and a strong human resource team</p> Signup and view all the answers

<p>To focus on providing the latest fashion trends</p> Signup and view all the answers

<p>It attracts and retains customers</p> Signup and view all the answers

<p>To strengthen its corporate image</p> Signup and view all the answers

<p>To improve customer experience</p> Signup and view all the answers

<p>Integrated value chain</p> Signup and view all the answers

<p>To improve online order fulfillment</p> Signup and view all the answers

<p>To completely eliminate its use</p> Signup and view all the answers

<p>To put customers first</p> Signup and view all the answers

<p>Zara</p> Signup and view all the answers

<p>Capturing the spirit of vibrant youth</p> Signup and view all the answers

<p>Sophisticated fashion</p> Signup and view all the answers

<p>Bershka</p> Signup and view all the answers

<p>Comfortable fashion for self-expression</p> Signup and view all the answers

<p>To make fashionable, quality, and life-enhancing clothes at the right price</p> Signup and view all the answers

<p>Ethical improvement</p> Signup and view all the answers

<p>To define the principles and values that govern relations with stakeholders</p> Signup and view all the answers

<p>A bold, outside-the-box approach</p> Signup and view all the answers

<p>Fashion as a tool for self-expression and community empowerment</p> Signup and view all the answers

<p>Respect for human and labour rights</p> Signup and view all the answers

<p>To make fashionable, quality, and life-enhancing clothes for people, at the right price. This ambition is about making a positive impact on people's lives through fashion.</p> Signup and view all the answers

<p>The Code of Conduct and Responsible Practices are the cornerstones of Inditex's corporate ethics culture, representing respect for human and labor rights. They define the principles and values that govern the company's relations with its stakeholders.</p> Signup and view all the answers

<p>Inditex's approach to innovation is fearless, innovative, and constant, characterized by a bold, outside-the-box attitude. This approach drives the company's growth by enabling it to stay ahead of the curve and respond to changing market conditions.</p> Signup and view all the answers

<p>Fashion is seen as a tool for self-expression, identity inspiration, and community empowerment, and is considered a personal aspect of people's lives.</p> Signup and view all the answers

<p>The underlying principle is respect for human and labor rights, which guides the company's relationships with its stakeholders, including employees, suppliers, and customers.</p> Signup and view all the answers

<p>Inditex's commitment to ethical improvement is a core aspect of its vision and character, demonstrating its dynamic and ever-evolving approach to business, while remaining steadfast in its values and principles.</p> Signup and view all the answers

<p>Customers</p> Signup and view all the answers

<p>It is integrated, allowing for swift adaptation to real events and new insights</p> Signup and view all the answers

<p>To reduce the company's environmental impact</p> Signup and view all the answers

<p>To put customers first</p> Signup and view all the answers

<p>To respond instinctively to customer needs and trends</p> Signup and view all the answers

<p>It allows for efficient order fulfillment from both store warehouses and online stockrooms</p> Signup and view all the answers

<p>Natural elegance and sophistication</p> Signup and view all the answers

<p>To reduce the company's environmental impact</p> Signup and view all the answers

<p>Avant-garde, immersive, and experiential</p> Signup and view all the answers

<p>To move fashion forward responsibly</p> Signup and view all the answers

<p>To transform the industry into a more sustainable and environmentally friendly sector.</p> Signup and view all the answers

<p>Timely product delivery at affordable prices and customer satisfaction, sourcing directly from Spain.</p> Signup and view all the answers

<p>To satisfy customer desires through continuous innovation and quality materials.</p> Signup and view all the answers

<p>Through a thorough environment assessment before making expansion or investment decisions.</p> Signup and view all the answers

<p>It demonstrates the company's responsibility and efforts to contribute to societal and environmental development.</p> Signup and view all the answers

<p>To contribute to societal and environmental development through its business model.</p> Signup and view all the answers

<p>Displaying attractive designs on store windows, with no other marketing strategy.</p> Signup and view all the answers

<p>To make fashion a force for good.</p> Signup and view all the answers

<p>Assessing the company's working conditions, industry surroundings, competitive pressures, and other influencing factors.</p> Signup and view all the answers

<p>It contributes to customer satisfaction and loyalty.</p> Signup and view all the answers

<p>Zara's fast fashion strategy allows the company to respond quickly to market needs, produce products that meet customer demands, and reduce operating capital.</p> Signup and view all the answers

<p>Customers, competitors, and internal factors.</p> Signup and view all the answers

<p>Zara's manufacturing process allows for quick response to market needs, low manufacturing costs, and high product turnover.</p> Signup and view all the answers

<p>To improve efficiency, reduce costs, and enhance the customer experience.</p> Signup and view all the answers

<p>It creates a communication gap, potentially leading to customer dissatisfaction and decreased sales.</p> Signup and view all the answers

<p>It leads to a motivated and self-driven human capital, contributing to the company's overall success.</p> Signup and view all the answers

<p>New ideas, exposure to new cultures, and a better understanding of trends.</p> Signup and view all the answers

<p>It strengthens the company's reputation and demonstrates its commitment to social responsibility.</p> Signup and view all the answers

<p>It enables the company to respond quickly to market needs and make effective decisions.</p> Signup and view all the answers

<p>To maintain a competitive edge in the market and expand its business operations.</p> Signup and view all the answers