Podcast
Questions and Answers
Which of the following statements best describes the main difference between goods and services?
Which of the following statements best describes the main difference between goods and services?
- Goods are tangible, while services are intangible. (correct)
- Goods are easily measured for productivity, while services are difficult to measure.
- Goods have high labor content, while services have low labor content.
- Goods have high customer contact, while services have low customer contact.
What historical event is associated with the introduction of the concept of division of labor in operations management?
What historical event is associated with the introduction of the concept of division of labor in operations management?
- Interchangeable parts by Eli Whitney
- Adam Smith's division of labor (correct)
- Steam engine by James Watt
- Principles of scientific management by Fredrick Taylor
Which operations management principle is linked to the idea of moving assembly lines?
Which operations management principle is linked to the idea of moving assembly lines?
- Activity scheduling chart by Henry Gantt
- Time and motion studies by Frank and Lilian Gilbreth
- Principles of scientific management by Fredrick Taylor (correct)
- Hawthorne studies by Elton Mayo
Which individual is associated with the Quality Revolution and the development of JIT (just-in-time) manufacturing?
Which individual is associated with the Quality Revolution and the development of JIT (just-in-time) manufacturing?
What was a significant contribution of Operations Research in the 1950s?
What was a significant contribution of Operations Research in the 1950s?
In the context of goods and services, what does 'customer contact' refer to?
In the context of goods and services, what does 'customer contact' refer to?
'Interchangeable parts' introduced by Eli Whitney aimed to address which issue in manufacturing?
'Interchangeable parts' introduced by Eli Whitney aimed to address which issue in manufacturing?
What was a significant development in operations management associated with the Hawthorne studies conducted by Elton Mayo?
What was a significant development in operations management associated with the Hawthorne studies conducted by Elton Mayo?
Which concept is closely related to 'linear programming' in the field of operations research?
Which concept is closely related to 'linear programming' in the field of operations research?
Study Notes
Manufacturing Organizations
- Manufacturing organizations produce physical goods, whereas service organizations produce nonphysical outputs.
Goods vs Services
- Goods have tangible outputs, low customer contact, low labor content, high uniformity of input, easy measurement of productivity, and opportunities to correct problems before delivery.
- Services have intangible outputs, high customer contact, high labor content, low uniformity of input, difficult measurement of productivity, and few opportunities to correct problems before delivery.
Historical Events in Operations Management
Industrial Revolution
- 1769: James Watt invented the steam engine.
- 1776: Adam Smith introduced the concept of division of labor.
- 1790: Eli Whitney introduced interchangeable parts.
Scientific Management
- 1911: Fredrick Taylor developed principles of scientific management.
- 1911: Frank and Lilian Gilbreth conducted time and motion studies.
- 1912: Henry Gantt developed the activity scheduling chart.
- 1913: Henry Ford introduced the moving assembly line.
Human Relations
- 1930: Elton Mayo conducted the Hawthorne studies.
- 1940s: Abraham Maslow developed motivation theories.
- 1950s: Frederick Herzberg developed motivation theories.
- 1960s: Douglas McGregor developed motivation theories.
Operations Research
- 1947: George Dantzig developed linear programming.
- 1951: Remington Rand introduced the digital computer.
- 1950s: Simulation, waiting line theory, decision theory, and PERT/CPM were developed.
- 1960s and 1970s: Operations research groups, MRP, EDI, EFT, and CIM were developed by Joseph Orlicky, IBM, and others.
Quality Revolution
- 1970s: Taiichi Ohno (Toyota) developed just-in-time (JIT) production.
- 1980s: Total quality management (TQM) was developed.
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Description
Test your knowledge on the differences between goods and services in operations management for manufacturing and service organizations. Learn about characteristics, outputs, customer contact, labor content, and more.
