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Questions and Answers
Which of the following are aspects of good listening? (Select all that apply)
Which of the following are aspects of good listening? (Select all that apply)
- Eye contact (correct)
- Empathic (correct)
- Self-preoccupied
- Interrupting
Which of the following are aspects of bad listening? (Select all that apply)
Which of the following are aspects of bad listening? (Select all that apply)
- Talks too much (correct)
- Caring attitude
- Responsive
- Change the subject (correct)
What does SOLER stand for?
What does SOLER stand for?
Square off, Open up, Lean in, Eye contact, Relax
Which of the following is a principle of professionalism? (Select all that apply)
Which of the following is a principle of professionalism? (Select all that apply)
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What is SOLER used for?
What is SOLER used for?
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In a professional setting, one should maintain ______ in their attitude.
In a professional setting, one should maintain ______ in their attitude.
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How can you communicate effectively within a professional setting?
How can you communicate effectively within a professional setting?
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Study Notes
Aspects of Good Listening
- Eye contact is important but varies by culture.
- Attentiveness includes both verbal and non-verbal cues.
- Patience is essential for allowing speakers to express themselves.
- Responsiveness indicates engagement and understanding.
- Paraphrasing shows that the listener comprehends the message.
- Constructive feedback enhances communication effectiveness.
- Empathy facilitates connection and understanding in conversations.
- Demonstrating interest encourages speakers to share more.
- A caring attitude fosters trust and openness.
- Being non-judgmental promotes a safe space for dialogue.
- Open-mindedness allows for diverse perspectives.
Aspects of Bad Listening
- Interrupting disrupts the flow and shows lack of respect.
- Wandering eyes can signal disengagement from the speaker.
- Distraction indicates inattentiveness to the conversation.
- Lack of interest may lead to ineffective communication.
- No feedback can leave speakers feeling unheard.
- Changing the subject disregards the current topic and can alienate the speaker.
- Being judgmental can inhibit honest communication.
- Close-mindedness limits understanding and acceptance of new ideas.
- Talking too much can overshadow the speaker's voice.
- Self-preoccupation detracts from focusing on others.
- Offering unwanted advice can come off as intrusive.
- Being too busy can inhibit effective interaction and connection.
SOLER Acronym
- SOLER is a technique that stands for:
- Square off: Face the speaker directly.
- Open up: Avoid crossing arms to appear welcoming.
- Lean in: Show interest by leaning slightly towards the speaker.
- Eye contact: Maintain appropriate eye contact to convey attention.
- Relax: Stay calm to create a comfortable atmosphere for communication.
Principles of Professionalism
- Integrity involves honesty and adherence to strong moral principles.
- Respect is essential for fostering a supportive environment.
- Openness encourages transparency and effective communication.
- Responsibility signifies accountability for actions and decisions.
- Teamwork promotes collaboration and synergy among colleagues.
- Self-improvement focuses on personal and professional development.
- Ethics guide behavior and decisions in a professional context.
Purpose of SOLER
- SOLER is utilized to enhance active listening skills.
Effective Communication in Professional Settings
- Face-to-face communication requires focused attention to details.
- Effective listening promotes better understanding and retention.
- Clear speech with proper diction is vital for clarity.
- Maintaining an open and positive attitude influences interactions.
- Feedback, both giving and receiving, is crucial for improvement.
- Managing emotions is important; take time to calm down if feeling angry.
- Building credibility enhances trust and respect in professional relationships.
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