Global E-Business and Collaboration Quiz: Business Processes & Information Systems

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Questions and Answers

What type of information system is a digital dashboard that provides a real-time view of a firm's financial performance?

Management information system

Transaction processing system

Executive support system

Decision support system (correct)

Which of the following is NOT a characteristic of the relationship between different types of information systems?

TPS is a major source of data for other systems

ESS receives data from lower-level systems

Data is exchanged between different systems

Most businesses' systems are tightly integrated (correct)

Which of the following information systems is designed to support executives in making strategic decisions?

Executive support system (correct)

Management information system

Decision support system

Transaction processing system

What type of information system is primarily responsible for supporting operational level employees?

Transaction processing system (C) Signup and view all the answers

Which of the following is a key challenge that Domino's is facing according to the text?

No information is provided about Domino's challenges (C) Signup and view all the answers

What type of information system did Domino's use or plan to use to help overcome its challenges?

No information is provided about the systems Domino's used (B) Signup and view all the answers

What type of information system serves middle management and provides reports on a firm's current performance?

Management Information System (MIS) (D) Signup and view all the answers

Which of the following statements about Management Information Systems (MIS) is correct?

MIS provide answers to routine questions with predefined procedures. (D) Signup and view all the answers

What type of information system supports non-routine decision making for middle management?

Decision Support System (DSS) (C) Signup and view all the answers

Which of the following systems directly feed data into a Management Information System (MIS)?

Transaction Processing Systems (TPS) (C) Signup and view all the answers

What is the primary purpose of a Transaction Processing System (TPS)?

To process and record daily business transactions (A) Signup and view all the answers

In the context of global e-business and collaboration, which type of information system plays a crucial role in enabling effective communication and data sharing among different entities?

Enterprise Resource Planning (ERP) system (D) Signup and view all the answers

Which of the following is NOT a way that information technology enhances business processes?

Reducing the flow of information (B) Signup and view all the answers

What is the primary purpose of a transaction processing system (TPS)?

To perform and record daily routine transactions necessary to conduct business (D) Signup and view all the answers

Which of the following is NOT a typical output of a payroll transaction processing system?

Strategic decision-making recommendations (A) Signup and view all the answers

How do transaction processing systems (TPSs) serve the operational levels of an organization?

By serving predefined, structured goals and decision making (A) Signup and view all the answers

What is one way that information technology enables entirely new business processes?

By reducing delays in decision making (D) Signup and view all the answers

What is a key function of transaction processing systems (TPSs) beyond just performing and recording transactions?

Allowing managers to monitor status of operations and external relations (D) Signup and view all the answers

Study Notes

Types of Information Systems

Transaction processing systems (TPS) support operational level employees and perform daily routine transactions necessary to conduct business.
Management information systems (MIS) support middle management and provide reports on a firm's current performance based on data from TPS.
Executive support systems (ESS) support executives and are recipients of data from lower-level systems.

Characteristics of Management Information Systems

Serve middle management.
Provide reports on a firm's current performance.
Provide answers to routine questions with predefined procedures for answering them.
Typically have little analytic capability.

How Management Information Systems Obtain Data

Obtain data from an organization's TPS.
Three TPS supply summarized transaction data to the MIS reporting system at the end of a time period.
Managers gain access to organizational data through the MIS.

Decision Support Systems

Serve middle management.
Support non-routine decision making.
Example: What is the impact on production schedule if December sales doubled?

Executive Support Systems

Support executives.
Recipient of data from lower-level systems.
Data may be exchanged between systems.

Business Processes and Information Systems

Information technology enhances business processes in two main ways:
- Increasing efficiency of existing processes.
- Enabling entirely new processes that are capable of transforming the business.

Role of Information Systems

Systems play a crucial role in helping businesses overcome challenges.
Examples: Digital dashboard with real-time view of firm's financial performance, working capital, accounts receivable, accounts payable, cash flow, and inventory.

Case Study: Domino's

Business model: Delivering pizzas to customers.
Business strategy: Using technology to improve customer experience and increase efficiency.
Challenges: Improving delivery times and customer satisfaction.
Systems used: Pizza tracker system to track pizza delivery.
Types of systems: TPS, MIS, DSS, ESS.
Role of each system in helping Domino's overcome challenges: TPS for tracking pizza delivery, MIS for providing reports on current performance, DSS for supporting non-routine decision making, and ESS for supporting executives.

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Description

Explore how information technology enhances business processes through increasing efficiency and enabling new transformative processes in global e-business and collaboration. Learn about automating manual steps, changing the flow of information, and eliminating delays in decision-making.

Global E-Business and Collaboration: Business Processes and Information Systems

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