Gestão e Tipos de Gestores

How an organization manages, develops, and leverages employee knowledge and potential. It involves individual and team-level activities, aligned with strategic goals and policies.

How an organization manages external partnerships (suppliers) and internal resources in support of its strategy, policies, operational efficiency, and social/environmental impact.

How an organization designs, manages, and improves its processes, with a focus on customer and stakeholder satisfaction, generating value for all.

Measures of success related to external customers. Checks if results meet or exceed customer needs and expectations.

Measures of success related to employee satisfaction. Assessing team potential and motivation to improve performance.

Evaluation of the organization's impact on society at the local, national, or international level, encompassing stakeholder satisfaction.

Measures of planned performance and business objectives, reflecting success against predefined targets.

A bar chart ordering frequency of occurrences in descending order, showing cumulative percentages.

A management approach focused on customer satisfaction, employee engagement, effective communication, continuous improvement, and waste elimination in all products and processes.

A European model for quality management used for self-assessment and benchmarking, based on 9 criteria and 8 core concepts, measured through the RADAR process.

A dynamic evaluation structure and powerful management tool that provides a structured approach to assessing organizational performance using Results, Approach, Deployment, Achievement, and Review.

The process of evaluating an organization's performance against established criteria, like the EFQM model.

Comparing one's performance with that of other organizations to identify best practices and areas for improvement using a comparison tool like the EFQM model.

A critical aspect of Total Quality Management, measuring how well the organization meets or exceeds customer needs and expectations.

A key principle of quality management, aiming for ongoing enhancement of products, processes, and services.

Finding and removing unnecessary steps, resources, and activities to optimize efficiency and effectiveness. Part of Total quality management.

An audit conducted by the company itself to check for compliance with quality standards, internal policies, and procedures.

An audit conducted by an external entity (e.g., consultant) to assess compliance with specific requirements (e.g., contracts, regulations).

An audit performed by an independent organization (e.g., certification body) to determine if a company meets specific quality standards, like ISO 9001.

The ISO 9001 standard is comprised of 10 sections, outlining the scope, references, context of the organization, leadership, planning, support, operational activities, performance evaluation, and improvement.

Internal audit performed by the organization to ensure internal quality management.

Assessment of quality management systems carried out by an external party, like a client or a supplier.

Audit conducted by an independent organization to determine if an organization meets quality standards for formal certification (like ISO).

A system of policies, procedures, and processes used by an organization to ensure its products or services meet quality standards.