12 Questions
What is the purpose of informing the team beforehand about the Gemba Walk?
To create an open environment for everyone
What should be identified in the plan for the Gemba Walk?
Critical areas
Why is it important to follow the value stream?
To observe how the process works, from start to finish
What should be scouted for when improving a data entry process?
Software improvements
What should be avoided during the Gemba Walk?
Making it a fault-finding mission
Why is it important to focus on the process flow?
To understand the process flow
What is the primary focus of the Gemba walk?
To understand the process
What should you do during the Gemba walk?
Document ideas and take notes
Why should you ask questions during the Gemba walk?
To understand why the work is being done in a particular way
What is the benefit of scheduling Gemba walks at different times?
To detect patterns in workflow
What should you do after the Gemba walk?
Discuss the outcomes with employees
What is the purpose of documenting observations during the Gemba walk?
To point out issues and solve them at the root cause
Learn the essential steps to prepare for a successful Gemba Walk, from informing the team to having a defined plan. Ensure a productive and open environment for a successful walk.
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