Functions of Human Resource Management in Healthcare

Questions and Answers

What does employee engagement primarily measure?

The effectiveness of management training programs

The level of employee commitment to organizational goals (correct)

The frequency of employee turnover

The overall salary of employees

Which of the following is NOT a part of the formal employee relations elements?

Negotiation and application of collective bargaining systems

Policies and practices for employee communication

Continuous informal interactions with employees (correct)

Application of the legal frameworks such as the Labour Act

What does the VOICE framework stand for in terms of employee engagement?

Visibility, Optimization, Innovation, Communication, Engagement

Vision, Opportunity, Incentive, Community, Experimentation (correct)

Value, Outreach, Incentive, Culture, Evaluation

Verification, Opportunity, Innovation, Community, Engagement

Which institution is involved in resolving employment disputes?

Industrial courts Signup and view all the answers

What are non-consumable resources primarily characterized by?

They can be used repeatedly. Signup and view all the answers

Which of the following is NOT classified as a consumable resource?

Computers Signup and view all the answers

What are the four groups or levels employees can be categorized into based on their perceptions?

Highly engaged, Engaged, Disengaged, and Actively disengaged Signup and view all the answers

What reflects the strength of the emotional connection employees feel towards their organization?

Employee engagement Signup and view all the answers

What is the primary goal of material resource management (MRM)?

To ensure the availability of the right materials at the right time. Signup and view all the answers

Which process is NOT part of material resource management?

Marketing Signup and view all the answers

Which of the following plays a crucial role in shaping employee relations?

The philosophies of management and trade unions Signup and view all the answers

What aspect must healthcare organizations actively manage regarding consumable resources?

What is bought, when, how much, and at what price Signup and view all the answers

Which legal act is relevant to employment relations in Nigeria?

Trade Union Act Signup and view all the answers

Which of these options describes the planning process in material resource management?

Identifying the organization’s material needs scientifically. Signup and view all the answers

Why is material resource management considered as important as human resource management?

Material resources support the efficient provision of services. Signup and view all the answers

Which of the following best describes the process of procurement in material resource management?

Sourcing and paying for material resources. Signup and view all the answers

What is a characteristic feature of the Behaviorally Anchored Rating Scale (BARS)?

It utilizes descriptive statements linked to behavior on a scale Signup and view all the answers

What does the checklist method of performance appraisal involve?

Marking 'Yes' or 'No' for specific traits Signup and view all the answers

In the Forced Choice Method, what do raters evaluate?

A mix of positive and negative statements Signup and view all the answers

According to the Forced Distribution Method, what percentage of employees typically receives an excellent grade?

10% Signup and view all the answers

Which appraisal method evaluates employees based on specific critical incidents?

Critical Incidents Method Signup and view all the answers

What is the primary purpose of a performance evaluation system based on a scale ranging from 'Excellent' to 'Poor'?

To assign employees to various tiers based on performance Signup and view all the answers

Who conducts the performance evaluation in the Field Review Method?

An outsider not belonging to the employee's department Signup and view all the answers

What assumption does the Forced Distribution Method make about employee performance?

It conforms to a normal distribution curve Signup and view all the answers

Which of the following is NOT a function of personnel management?

Strategic planning Signup and view all the answers

What is the primary goal of job analysis?

To prepare job description and job specification Signup and view all the answers

Which managerial function involves guiding and motivating employees?

Directing Signup and view all the answers

What does a job specification typically include?

Required qualifications and characteristics Signup and view all the answers

Which function involves the allocation of tasks according to skills?

Organizing Signup and view all the answers

What is NOT typically included in personnel functions?

Market trend analysis Signup and view all the answers

Which of the following statements about job descriptions is true?

It outlines the duties of the job. Signup and view all the answers

What does the controlling function of HRM entail?

Regulating activities according to plans Signup and view all the answers

What characterizes tertiary health facilities?

They offer specialized services using advanced technology. Signup and view all the answers

Who are considered village health workers?

Individuals from the local community trained in basic medical care. Signup and view all the answers

Which group represents the first source of professional health care?

Intermediate health workers. Signup and view all the answers

Which of the following is NOT a characteristic of first line hospital personnel?

They are usually community volunteers. Signup and view all the answers

What type of care do village health workers primarily provide?

Simple curative and preventive health care. Signup and view all the answers

Which of the following health professionals is NOT categorized as intermediate health workers?

Traditional birth attendants. Signup and view all the answers

What defines the services of tertiary health facilities?

Highly technical and specialized health care. Signup and view all the answers

Which of the following roles are commonly found among primary health care personnel?

Laboratory technicians and community health workers. Signup and view all the answers

Study Notes

Functions of Human Resource Management (HRM) in Healthcare

Enhances economic growth, fostering higher living standards.

Managerial Functions of HRM

Planning: Involves workforce planning and developing personnel programs.
Organizing: Task allocation based on employee skills, grouping activities, and coordinating roles.
Directing: Guiding and motivating staff to achieve organizational goals.
Controlling: Monitoring activities to ensure alignment with plans.

Personnel Functions of HRM

Job Analysis: Identifies duties, responsibilities, and required skills for positions to inform hiring and workforce planning.
Job Description & Specification: Details job tasks and required qualifications (e.g., education, experience, attitudes).
Recruitment and Selection: Processes for attracting and choosing candidates.
Induction and Orientation: Introduction and onboarding of new employees.
Training and Development: Process for enhancing employee skills and managerial skills.
Compensation and Benefits: Structure for wages, promotions, and employee benefits.
Performance Appraisal: Methods used to evaluate employee performance.

Performance Appraisal Methods

Rating Scale: Employee performance rated from "Excellent" to "Poor."
Checklist: Simple yes/no evaluations of employee traits.
Forced Choice Method: Evaluative statements presented as true/false for employee performance.
Forced Distribution Method: Performance categorized based on a bell curve grading system.
Critical Incidents Method: Evaluation based on significant behavior occurrences.
Behaviorally Anchored Rating Scale (BARS): Combines descriptive standards with performance evaluation.
Field Review Method: External evaluation of employee performance by someone outside the department.

Elements of Employee Relations

Involves formal and informal employment policies, collective bargaining, and dispute handling.
Community between management and employees is vital for effective communication and engagement.
Governed by legal frameworks and regulations, ensuring employee rights and benefits.

Employee Engagement

Reflects employee commitment to organizational success, based on involvement and enthusiasm.
Defined and categorized into four groups based on workplace perceptions.

VOICE Framework (by John Storey et al.)

Vision: Clear goals and objectives.
Opportunity: Growth and advancement options.
Incentive: Rewards for performance.
Community: Team and workplace relationships.
Experimentation: Encouragement of innovation and new ideas.

Material Resource Management (MRM)

Focuses on the efficient provision of health services through effective planning, procurement, utilization, and distribution of materials.
MRM ensures essential materials are available as necessary for health operations.

Tertiary Health Facilities

Provide specialized, technologically advanced services for serious health conditions requiring expert care.
Include national hospitals, teaching hospitals, and specialized medical centers.

Primary Health Care Levels

Composed of various health professionals, including doctors, nurses, and community health workers.
Hierarchical structure includes:
- Village Health Workers: Community members trained in basic healthcare.
- Intermediate Health Workers: Professional healthcare providers handling more complex cases.
- First Line Hospital Personnel: Specialized professionals delivering hospital care and managing referrals.

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Description

This quiz explores the essential functions of Human Resource Management (HRM) within healthcare services. It covers managerial and personnel functions, including planning, organizing, and directing, to understand how they contribute to economic growth and improve standards of living.