Podcast
Questions and Answers
What percentage of 9th graders reported engaging in at least 60 minutes of physical activity every day?
What percentage of 9th graders reported engaging in at least 60 minutes of physical activity every day?
What percentage of 5th graders had a body mass index (BMI) greater than or equal to the 95th percentile for their age?
What percentage of 5th graders had a body mass index (BMI) greater than or equal to the 95th percentile for their age?
Which of the following options represents the highest percentage of screen time among the grade levels mentioned?
Which of the following options represents the highest percentage of screen time among the grade levels mentioned?
What was Gail's role in advocating for a recreation center?
What was Gail's role in advocating for a recreation center?
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Which class schedule was Gail's proposal aimed to provide at the new recreation center?
Which class schedule was Gail's proposal aimed to provide at the new recreation center?
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What was one of the primary concerns expressed by parents and community members regarding children's activities?
What was one of the primary concerns expressed by parents and community members regarding children's activities?
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Which of the following factors is part of the council's agreement regarding the recreation center?
Which of the following factors is part of the council's agreement regarding the recreation center?
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What significant action did Gail take to support her proposal for the recreation center?
What significant action did Gail take to support her proposal for the recreation center?
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What did the initial funding help establish?
What did the initial funding help establish?
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How much did the square footage of the recreation center increase after the purchase of the fitness facility equipment?
How much did the square footage of the recreation center increase after the purchase of the fitness facility equipment?
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What was a significant factor in the decision for Gail to accept the position of full-time director?
What was a significant factor in the decision for Gail to accept the position of full-time director?
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What was added next to the daycare location a year after the center expanded?
What was added next to the daycare location a year after the center expanded?
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What was the membership count at the facility within the first 12 months after opening to adults?
What was the membership count at the facility within the first 12 months after opening to adults?
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What type of store was NOT leased to help fund the costs of the recreation center?
What type of store was NOT leased to help fund the costs of the recreation center?
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Which new facility was funded by a state grant in 2005?
Which new facility was funded by a state grant in 2005?
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What led to the increase in operating hours of the recreation center?
What led to the increase in operating hours of the recreation center?
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What is the primary concern expressed by employees regarding Gail's leadership?
What is the primary concern expressed by employees regarding Gail's leadership?
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What incident occurred involving Ken Richards and Justin Parker?
What incident occurred involving Ken Richards and Justin Parker?
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How did Joe Hernandez respond after the incident between Ken and Justin?
How did Joe Hernandez respond after the incident between Ken and Justin?
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What was a significant outcome for Justin Parker after the incident with Ken Richards?
What was a significant outcome for Justin Parker after the incident with Ken Richards?
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What underlying issue did the organization face aside from employee management concerns?
What underlying issue did the organization face aside from employee management concerns?
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What was the reaction of employees and members regarding Ken Richards not losing his job?
What was the reaction of employees and members regarding Ken Richards not losing his job?
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What further complication had the organization not addressed regarding employee documentation?
What further complication had the organization not addressed regarding employee documentation?
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How long had Ken Richards been employed at Frostburg Fit at the time of the incident?
How long had Ken Richards been employed at Frostburg Fit at the time of the incident?
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What is the first step in the disciplinary action process?
What is the first step in the disciplinary action process?
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What happens if the issue is corrected after the documented counseling?
What happens if the issue is corrected after the documented counseling?
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Which of the following disciplinary actions is a final warning indicating suspension?
Which of the following disciplinary actions is a final warning indicating suspension?
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What is the purpose of a performance improvement plan?
What is the purpose of a performance improvement plan?
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What occurs if the problem persists after a final written warning?
What occurs if the problem persists after a final written warning?
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What action is taken if there are multiple offenses by the employee?
What action is taken if there are multiple offenses by the employee?
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When might management deviate from the established progressive discipline plan?
When might management deviate from the established progressive discipline plan?
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What is a potential outcome if all disciplinary steps fail to correct the behavior?
What is a potential outcome if all disciplinary steps fail to correct the behavior?
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What position does Michelle Cartwright hold at the American Red Cross?
What position does Michelle Cartwright hold at the American Red Cross?
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What recent incident was Michelle approached about after her workout?
What recent incident was Michelle approached about after her workout?
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How long has Michelle served on the board for Frostburg Fit?
How long has Michelle served on the board for Frostburg Fit?
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What key concern did the member express regarding the incident with the employee?
What key concern did the member express regarding the incident with the employee?
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What was Michelle's response to the member expressing concern about the incident?
What was Michelle's response to the member expressing concern about the incident?
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In what capacity does Brad serve on the board?
In what capacity does Brad serve on the board?
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What is one reason Michelle's job requires her to travel extensively?
What is one reason Michelle's job requires her to travel extensively?
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What was Michelle's reaction to the member's criticism about the center?
What was Michelle's reaction to the member's criticism about the center?
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What does Brad recognize as needed for the organization?
What does Brad recognize as needed for the organization?
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What characteristic of Gail's management style has Brad observed?
What characteristic of Gail's management style has Brad observed?
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What did Michelle suggest she should do before addressing performance issues?
What did Michelle suggest she should do before addressing performance issues?
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What future initiative did Michelle mention she would like to pursue?
What future initiative did Michelle mention she would like to pursue?
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What performance indicators has Frostburg Fit seen strong growth in under Brad's leadership?
What performance indicators has Frostburg Fit seen strong growth in under Brad's leadership?
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Why has Brad hesitated in discussing Gail's future at the center?
Why has Brad hesitated in discussing Gail's future at the center?
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What challenge does Brad experience as he leads the organization?
What challenge does Brad experience as he leads the organization?
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According to Michelle, what might be excessive for one conversation with Gail?
According to Michelle, what might be excessive for one conversation with Gail?
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Study Notes
Frostburg Fit Case Study
- Frostburg Fit is a non-profit recreational facility in Frostburg Falls, Minnesota, established in 1993.
- The facility aims to promote physical activity among youth.
- Frostburg Falls has a population of ~15,500 with a significant proportion of retirees.
- The community is known for its Frostburg Falls Fest in early October, attracting over 60,000 visitors.
- There's a concern among employees about the lack of a strong and defined Human Resource (HR) function.
- Issues with employee conduct, including verbal threats and performance issues, have been reported.
- Management's response to these issues is also questioned, particularly Gail Wolfe's hands-off management style.
- There are concerns regarding nepotism in hiring practices.
- Employees are unsatisfied with the current management and suggest seeking new leadership.
- Questioning performance metrics and employee relations exist as current issues.
- The organizational chart shows roles for executive director, finance, membership, operations, development, office coordinator, hockey and skating, operations, property management, associate director, marketing, child care, league and tournaments.
- Performance metrics (2010-2015) for membership, membership increase, children in youth camps, and member satisfaction score are provided.
- The case study includes questions relating to employee conduct, HR strategies for Frostburg Fit, and an HR audit for the company.
- Questions for undergraduates include scenario simulations on how to handle employee conduct.
- Questions for graduates delve into assessing HR audit components and recommendations.
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Description
Explore the challenges faced by Frostburg Fit, a non-profit recreational facility. This case study delves into management issues, employee dissatisfaction, and the need for a defined HR function. Understand the implications of the organizational structure and the community dynamics involved.
