Questions and Answers
What is hospitality?
It is the friendly and generous reception and entertainment of guests, visitors, or strangers.
What does tourism refer to?
The act of travelling to a different location for at least 24 hours for business or leisure.
What is the travel industry?
The numerous aspects of the wider service industry which cater for the needs of travelers.
Tourism only includes travel for leisure purposes.
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The term tourism is derived from the Latin word ______.
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Why do people travel?
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Which of the following options best describes hospitality?
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Study Notes
Customer Service in Hospitality & Tourism Industry
- Hospitality is characterized by the friendly and generous reception of guests or strangers, emphasizing the importance of caring for and anticipating the needs of customers.
- The origin of the word "hospitality" comes from the Latin term "hospitalitis," linking to concepts of host, guest, and the relationship between them.
- Synonyms for hospitality include friendliness, warm reception, helpfulness, and kindness, highlighting the varying nuances of guest relations.
Definition of Tourism
- Tourism involves traveling to a new location for at least 24 hours, not exceeding one year, for business or leisure.
- A tourist is defined as someone who stays overnight in their destination and typically engages in round-trip travel.
- The tourism industry encompasses all services catering to tourists, reinforcing its economic significance.
Travel Industry Overview
- Travel refers to moving between locations, which can be for leisure or business purposes, including short and long-distance trips.
- The travel industry addresses the needs of individuals traveling from one place to another, facilitating trips both ways.
Key Insights
- Tourism serves as an umbrella term integrating travel, transport, and hospitality sectors, along with other industries.
- Cultural upbringing influences hospitableness, emphasizing the learned nature of hospitality practices.
- Historical context reveals that people have always traveled, originally in groups for protection, and required food and lodging upon arrival.
Etymology of Tourism
- The term "tourism" is derived from the Latin word "tornus," symbolizing a tool for making circular journeys, emphasizing the significance of circular trips and returning to origin.
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Description
This quiz covers key concepts from Chapter 1 on Customer Service in the Hospitality and Tourism Industry. Students will learn about the fundamentals of hospitality, including the importance of friendly and generous reception of guests. It aims to enhance understanding of customer service roles within the industry.
