5 Questions
Why is mail handling considered a very important activity of the front office Guest Services department?
Guests may need a contact address to receive urgent mails, couriers, fax, parcels, etc., while away from their homes for business, official, personal, or other reasons.
What are some important activities of the front office Guest Services department of a hotel?
Mail and Message handling
How does the hotel act as an agent for receiving or forwarding mail or messages?
The hotel receives all mails addressed to it and depending on its customs, they are handled by the front desk, bell desk, or information desk.
What sources of mails and messages are mentioned in the text?
Fax, Emails, Telegrams, Telex, Letters, and Parcels
What does the term 'mail handling' cover according to the text?
The term 'mail handling' covers both incoming and outgoing mail.
Test your knowledge of front office guest stay activities with a focus on mail and message handling. This quiz covers the essential role of the front office in managing guest communication, including handling urgent mails, couriers, faxes, and parcels. Ideal for hospitality students and professionals looking to enhance their understanding of front office management.
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