Front Office Service (FOS) 2nd QTR - Lesson 1

Front Office Service (FOS) 2nd QTR Reviewer - Lesson 1

• The front office is the public face of the hotel.
• Front office staff greet guests, check them in, provide assistance during their stay, manage their food and beverage accounts, and collect payments.
• Reception desk is where guests are received.
• Filing cabinets are used for storing documents.
• Key racks are used to hold keys.

Front Office Service (FOS) 2nd QTR Reviewer - Lesson 1

• Tools, equipment, and paraphenalia include telephones, fax machines, cash registers, credit card terminals, and reservation forms.
• Telephones are used for direct communication with others.
• Fax machines send and receive pictures and text over a phone line.
• Cash registers process money transactions.
• Credit card terminals facilitate electronic fund transfers.
• Reservation forms are used to record guest details.
• Message slips are used for notes.
• Pens are used for writing.
• Calculators perform arithmetic operations.
• Log books record details and events.
• Key cards are used instead of keys.

Front Office Service (FOS) 2nd QTR Reviewer - Lesson 2

• Traits of front office personnel include empathy, willingness to go above and beyond, anticipating guest needs, a calm demeanor, and a smiling friendly approach.
• Front office staff should be knowledgeable of the local area and resourceful.
• Front office personnel should act as ambassadors.
• Front office managers direct front office operations.
• Front office managers prepare the budget for the department, and evaluate employee performance.

Front Office Service (FOS) 2nd QTR Reviewer - Lesson 3

• Maintenance of front office tools and equipment is crucial for smooth operations.
• Tools and equipment require careful maintenance to ensure longevity.
• Records must be properly stored and managed.
• Basic after-care routines, including cleaning, inspection, and use of appropriate cleaning agents should be followed.

Front Office Service (FOS) 2nd QTR Reviewer - Lesson 3

• Maintenance procedures for communication and computer devices involve keeping devices clean to avoid dust and moisture accumulation.
• Restarting computers weekly and performing diagnostics are important.
• Install antivirus software and updates to prevent malicious attacks.
• Maintain proper placement and organization of tools and equipment.

Front Office Service (FOS) 2nd QTR Reviewer - Lesson 4

• Reservations are defined as blocking or booking a room type for a guest for a specific period.
• Reservations are essential for managing occupancy records, planning business strategies, changing room rates, and implementing expansion programs.
• Reservations are critical for ensuring room availability, particularly during peak seasons.

Front Office Service (FOS) 2nd QTR Reviewer - Lesson 5

• The lesson focuses on measurement and calculations.
• The content covers converting units of time.
• The content emphasizes the importance of understanding time conversions.

This quiz covers key aspects of Front Office Service, focusing on the roles and responsibilities of front office staff in hotels. Topics include guest interaction, tools and equipment used in operations like telephones, cash registers, and reservation forms. Test your knowledge on the essential functions of the front office and ensure you understand the basics.