Front Office Auditor Responsibilities

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What is the primary purpose of the front office audit?

To review guest credit card transactions against established limits and generate operational reports
To audit food, beverage, and other revenue outlets
To verify the accuracy and completeness of guest and non-guest accounts against revenue center transaction reports (correct)
To initialize the financial records for the next day

What is the hotel day or accounting day?

The time when all revenue outlets are open
The period when the front office audit takes place
The daily business period of the hotel (correct)
The period when the accounting department audits the revenue outlets

Which of the following is NOT a function of the front office audit?

Balancing all front office accounts
Auditing food, beverage, and other revenue outlets (correct)
Resolving room status and rate discrepancies
Verifying posted entries to guest and non-guest accounts

What is the process called when the front office audit closes the books on one hotel day and initializes the financial records for the next day?

System update (B) Signup and view all the answers

Which of the following is a function of the front office audit?

Reviewing guest credit card transactions against established limits (C) Signup and view all the answers

When do most hotels conduct the audit of food, beverage, and other revenue outlets?

The day after these outlets close (B) Signup and view all the answers

What is the correct procedure for handling guest accounts that are not settled by cash upon departure?

Transfer to the accounts department for follow-up (A) Signup and view all the answers

What action should be taken if a company fails to settle its account within 45 days?

Write an official letter requesting immediate payment (B) Signup and view all the answers

During guests’ stay, which staff member should monitor the guest’s account carefully?

Room-service cashier (B) Signup and view all the answers

What should be done if unusual activity is reported in a guest room during their stay?

Report to room service waiter (C) Signup and view all the answers

When should legal action potentially be threatened for outstanding payments from companies?

After 60 days (A) Signup and view all the answers

What is the outcome if nothing is received from a company after 90 days?

Write off as a bad debt (C) Signup and view all the answers

What is the primary role of the front office auditor?

To verify the accuracy of front office accounting records and compile daily financial data (C) Signup and view all the answers

Which of the following is NOT included in the daily summary prepared by the front office auditor?

Inventory levels of housekeeping supplies (D) Signup and view all the answers

What is the purpose of establishing an 'End of Day' in a hotel?

To provide a stopping point for accounting purposes and closing the books (A) Signup and view all the answers

Which of the following transactions is typically considered part of the next business day for the front office auditor?

A restaurant charge to a guest's room at 3:00 AM (A) Signup and view all the answers

What is the purpose of the front office auditor's review of guest ledger accounts?

To verify the accuracy of charges and balances for each guest account (B) Signup and view all the answers

How is the 'End of Day' determined for casino hotels with outlets operating 24/7?

It is determined by management as the best time to close the books, typically around 4 AM or later (B) Signup and view all the answers