Podcast
Questions and Answers
How long should the front desk staff arrive prior to their scheduled shift?
How long should the front desk staff arrive prior to their scheduled shift?
- 2 hours
- 3 hours
- 1 hour (correct)
- 30 minutes
What is the minimum amount of time the front desk staff should remain at the front desk before the start of class?
What is the minimum amount of time the front desk staff should remain at the front desk before the start of class?
- 20 minutes (correct)
- 15 minutes
- 30 minutes
- 10 minutes
When can the front desk staff take a class?
When can the front desk staff take a class?
- Only after the class ends
- Only if approved by management (correct)
- Anytime during their shift
- Only during the first 20 minutes of class
What is one of the responsibilities of the front desk staff?
What is one of the responsibilities of the front desk staff?
How many free classes does the front desk staff earn for a 4-hour shift?
How many free classes does the front desk staff earn for a 4-hour shift?
What are the expectations for the front desk staff regarding their arrival time?
What are the expectations for the front desk staff regarding their arrival time?
How long should the front desk staff remain at the front desk before the start of class?
How long should the front desk staff remain at the front desk before the start of class?
Can the front desk staff take a class during their scheduled shift?
Can the front desk staff take a class during their scheduled shift?
What is one of the responsibilities of the front desk staff?
What is one of the responsibilities of the front desk staff?
How many free classes does the front desk staff earn for a 5-hour shift?
How many free classes does the front desk staff earn for a 5-hour shift?
Which of the following is a responsibility of the front desk staff?
Which of the following is a responsibility of the front desk staff?
How many free classes does the front desk staff earn for a 2-hour shift?
How many free classes does the front desk staff earn for a 2-hour shift?
What does a weekend shift mean for the front desk staff?
What does a weekend shift mean for the front desk staff?
Which cleaning task requires using Lysol wipes?
Which cleaning task requires using Lysol wipes?
Where should the full trash bags be placed for disposal?
Where should the full trash bags be placed for disposal?
What is the purpose of the reserved signs on the trampolines?
What is the purpose of the reserved signs on the trampolines?
What is the purpose of the VIB sign?
What is the purpose of the VIB sign?
Which app is needed to access and use Mindbody Business?
Which app is needed to access and use Mindbody Business?
What does the green star next to a client's name indicate?
What does the green star next to a client's name indicate?
What should the front desk staff do if a client is 'Grayed Out' on the roster?
What should the front desk staff do if a client is 'Grayed Out' on the roster?
What should the front desk staff do if a client comes up as new but claims it's not their first time?
What should the front desk staff do if a client comes up as new but claims it's not their first time?
Which app should the front desk staff use to set the lights in the studio?
Which app should the front desk staff use to set the lights in the studio?
Where should the sidewalk sign be placed to make it easier for clients to find the entrance?
Where should the sidewalk sign be placed to make it easier for clients to find the entrance?
What is the correct setup for trampolines in the studio?
What is the correct setup for trampolines in the studio?
What equipment should be placed on each trampoline for Bounce & Sculpt classes?
What equipment should be placed on each trampoline for Bounce & Sculpt classes?
Which tab should the front desk staff select in Mindbody Business to process a drop-in class transaction?
Which tab should the front desk staff select in Mindbody Business to process a drop-in class transaction?
What should the front desk staff do once the client has reviewed their cart during a retail transaction?
What should the front desk staff do once the client has reviewed their cart during a retail transaction?
What should the front desk staff do if there is another instructor coming to teach after a class?
What should the front desk staff do if there is another instructor coming to teach after a class?
When should the front desk staff open the door and invite the next class in during studio transitions?
When should the front desk staff open the door and invite the next class in during studio transitions?
What are the different types of shifts for the front desk staff?
What are the different types of shifts for the front desk staff?
How many free classes does the front desk staff earn for a 2-hour shift at the Downtown Studio?
How many free classes does the front desk staff earn for a 2-hour shift at the Downtown Studio?
What is the required arrival time for the front desk staff for an Opening shift?
What is the required arrival time for the front desk staff for an Opening shift?
What should the front desk staff do if a client comes up as new but claims it's not their first time?
What should the front desk staff do if a client comes up as new but claims it's not their first time?
What does the green star next to a client's name indicate?
What does the green star next to a client's name indicate?
Where should the full trash bags be placed for disposal?
Where should the full trash bags be placed for disposal?
What is the purpose of the HUE app?
What is the purpose of the HUE app?
How should trampolines be set up in the studio?
How should trampolines be set up in the studio?
What equipment should be placed on each trampoline for Bounce & Bands classes?
What equipment should be placed on each trampoline for Bounce & Bands classes?
Where can the front desk staff find the microphone batteries?
Where can the front desk staff find the microphone batteries?
What cleaning tasks need to be completed in the studio before clients arrive?
What cleaning tasks need to be completed in the studio before clients arrive?
What should be done with the reserved signs on the trampolines before class starts?
What should be done with the reserved signs on the trampolines before class starts?
How should new clients be placed in the studio during class?
How should new clients be placed in the studio during class?
How should regular members' favorite trampoline spots be reserved?
How should regular members' favorite trampoline spots be reserved?
What are the steps to process a drop-in class transaction using Mindbody Business?
What are the steps to process a drop-in class transaction using Mindbody Business?
What are the steps to process a retail transaction using Mindbody Business?
What are the steps to process a retail transaction using Mindbody Business?
What are the steps to flip the room during studio transitions?
What are the steps to flip the room during studio transitions?
What are the responsibilities of the front desk staff during check-in?
What are the responsibilities of the front desk staff during check-in?
Which of the following is NOT an expectation for the front desk staff?
Which of the following is NOT an expectation for the front desk staff?
What is the breakdown of earned classes for a 5-hour shift?
What is the breakdown of earned classes for a 5-hour shift?
When is the front desk staff required to arrive for a Weekend shift?
When is the front desk staff required to arrive for a Weekend shift?
Which app should be used to set the lights in the studio?
Which app should be used to set the lights in the studio?
Where should the sidewalk sign be placed to make it easier for clients to find the entrance?
Where should the sidewalk sign be placed to make it easier for clients to find the entrance?
What should be placed on each trampoline for Bounce & Bands classes?
What should be placed on each trampoline for Bounce & Bands classes?
Where can the front desk staff find the microphone batteries?
Where can the front desk staff find the microphone batteries?
Which cleaning task requires using Lysol wipes?
Which cleaning task requires using Lysol wipes?
What should the front desk staff do if a regular client wants a reserved spot?
What should the front desk staff do if a regular client wants a reserved spot?
Where can the front desk staff find the Windex and paper towels for cleaning the mirrors?
Where can the front desk staff find the Windex and paper towels for cleaning the mirrors?
What should the front desk staff do with the full trash bags?
What should the front desk staff do with the full trash bags?
During studio transitions, what should the front desk staff do once the space is perfectly flipped?
During studio transitions, what should the front desk staff do once the space is perfectly flipped?
What should the front desk staff do if there is another instructor coming to teach after a class?
What should the front desk staff do if there is another instructor coming to teach after a class?
What is the first step to process a drop-in class transaction using Mindbody Business?
What is the first step to process a drop-in class transaction using Mindbody Business?
What should the front desk staff do once the client has reviewed their cart during a retail transaction?
What should the front desk staff do once the client has reviewed their cart during a retail transaction?
Which app is needed to access and use Mindbody Business?
Which app is needed to access and use Mindbody Business?
What should the front desk staff do if a client is 'Grayed Out' on the roster?
What should the front desk staff do if a client is 'Grayed Out' on the roster?
What is the purpose of the green star next to a client's name?
What is the purpose of the green star next to a client's name?
What are the steps to have clients sign the liability waiver?
What are the steps to have clients sign the liability waiver?
