66 Questions
How long should the front desk staff arrive prior to their scheduled shift?
1 hour
What is the minimum amount of time the front desk staff should remain at the front desk before the start of class?
20 minutes
When can the front desk staff take a class?
Only if approved by management
What is one of the responsibilities of the front desk staff?
Assisting the instructors
How many free classes does the front desk staff earn for a 4-hour shift?
2 free classes
What are the expectations for the front desk staff regarding their arrival time?
The front desk staff should arrive 1hr to 30 mins prior, depending on their scheduled shift.
How long should the front desk staff remain at the front desk before the start of class?
The front desk staff should remain at the front desk before the start of class and at least the first 20 min of class.
Can the front desk staff take a class during their scheduled shift?
No, the front desk staff is not allowed to take a class unless approved by management.
What is one of the responsibilities of the front desk staff?
One of the responsibilities of the front desk staff is to be a welcoming face to the squad as they come in for classes.
How many free classes does the front desk staff earn for a 5-hour shift?
The front desk staff earns 3 free classes for a 5-hour shift.
Which of the following is a responsibility of the front desk staff?
Completing the setup for both the desk and studio
How many free classes does the front desk staff earn for a 2-hour shift?
1
What does a weekend shift mean for the front desk staff?
They do not need to complete the setup for both the desk and studio
Which cleaning task requires using Lysol wipes?
Cleaning baseboards
Where should the full trash bags be placed for disposal?
By the desk for the building maintenance staff
What is the purpose of the reserved signs on the trampolines?
To prevent late clients from entering
What is the purpose of the VIB sign?
To reserve a specific trampoline for regular members
Which app is needed to access and use Mindbody Business?
Mindbody Business
What does the green star next to a client's name indicate?
They are a new client
What should the front desk staff do if a client is 'Grayed Out' on the roster?
Adjust the number for set-up
What should the front desk staff do if a client comes up as new but claims it's not their first time?
Don't have them fill out a new client form
Which app should the front desk staff use to set the lights in the studio?
HUE app
Where should the sidewalk sign be placed to make it easier for clients to find the entrance?
In front of the entrance doors
What is the correct setup for trampolines in the studio?
Set up in straight lines across the room
What equipment should be placed on each trampoline for Bounce & Sculpt classes?
A set of 3lb + 5lb weights
Which tab should the front desk staff select in Mindbody Business to process a drop-in class transaction?
SERVICES
What should the front desk staff do once the client has reviewed their cart during a retail transaction?
Press 'COMPLETE SALE'
What should the front desk staff do if there is another instructor coming to teach after a class?
Stay in the studio and help flip the room
When should the front desk staff open the door and invite the next class in during studio transitions?
As soon as everyone from the previous class has exited
What are the different types of shifts for the front desk staff?
Opening, Crossover, Weekend
How many free classes does the front desk staff earn for a 2-hour shift at the Downtown Studio?
1 FREE CLASS
What is the required arrival time for the front desk staff for an Opening shift?
One hour prior to the shift
What should the front desk staff do if a client comes up as new but claims it's not their first time?
Don't have them fill out a new client form.
What does the green star next to a client's name indicate?
The client is a new client.
Where should the full trash bags be placed for disposal?
The full trash bags should be placed by the men's bathroom.
What is the purpose of the HUE app?
The purpose of the HUE app is to set the lights in the studio to the pre-set PINK On Demand lights.
How should trampolines be set up in the studio?
Trampolines should be set up in straight lines across the room, with rows 1, 2, 3 as needed, and all trampolines must be set up in the mirror.
What equipment should be placed on each trampoline for Bounce & Bands classes?
Each trampoline should have light, medium, and heavy looped resistance bands placed on them.
Where can the front desk staff find the microphone batteries?
The microphone batteries can be found on the equipment shelf.
What cleaning tasks need to be completed in the studio before clients arrive?
Cleaning the mirrors, wiping down the baseboards, and cleaning the studio floors.
What should be done with the reserved signs on the trampolines before class starts?
They should be removed from the trampolines 2 minutes prior to starting class.
How should new clients be placed in the studio during class?
New clients should be placed behind the instructor in rows 2 and 3.
How should regular members' favorite trampoline spots be reserved?
Regular members' trampoline spots should be reserved by placing a VIB (Very Important Bouncer) sign with their name on it.
What are the steps to process a drop-in class transaction using Mindbody Business?
- Open up Mindbody Business and on the bottom of the screen, hit the “RETAIL” tab. 2. Press “NEW CLIENT”. 3. Then have the client fill out ONLY the information needed in RED. 4. Press “CONTINUE” once the information has been entered. 5. A pop up will then appear to have them sign their liability waiver. 6. Once they’ve done that, you’ll be brought to the main screen with options of various purchases. 7. Press “SERVICES”. 8. Press “BARRE GROOVE CLASSES”. 9. Then pick the class option they’d like and it will be added to their cart. 10. Press “CHECK OUT” at the bottom of the screen, then “NEXT”. 11. Have the client review the cart. 12. Once confirmed, the choice of payment menu will pop up. 13. Press “CREDIT/DEBIT” and manually enter the CC info and press “NEXT”. 14. Once added press “COMPLETE SALE”.
What are the steps to process a retail transaction using Mindbody Business?
- Open up Mindbody Business and on the bottom of the screen, hit the “RETAIL” tab. 2. Press “EXISTING CLIENT” AND search their name. 3. Press “PRODUCTS”. 4. Press “APPAREL” or search the item they are looking for. 5. Press the correct item and sizing option. 6. Press ”CHECK OUT”. 7. Press “CHECK OUT” at the bottom of the screen, then “NEXT”. 8. Have the client review the cart. 9. Once confirmed, the choice of payment menu will pop up. 10. Press “CREDIT/DEBIT” and manually enter the CC info and press “NEXT”. 11. Once added press “COMPLETE SALE”.
What are the steps to flip the room during studio transitions?
- When the instructor has finished teaching, they will announce on the microphone that they will be standing outside the door on the way out. 2. You will then be given the green light to enter the studio and start flipping the room. 3. If there is another instructor coming to teach, they will also come in and get situated / help flip the room. 4. As soon as everyone from the previous class has exited, the previous instructor will go back into the studio and close the door / lock it. 5. Help the front desk staff / next instructor flip the space. 6. Once the space is perfectly flipped: lockers are open, signage is out, tramps are setup, equipment is out, music is ON and you confirmed that your class list matches the setup…you can open the door and invite the next class in. 7. You will stand by the door and check clients in as they enter then move back to the desk.
What are the responsibilities of the front desk staff during check-in?
- Do not walk away from the desk if there is a line of people trying to check-in. 2. Show clients where the water station, bathrooms, and personal locker are located. 3. Walk new clients into the studio and introduce them to the instructor. 4. Bring new clients to their designated trampoline. 5. Make sure new clients are comfortable and situated before returning to the desk.
Which of the following is NOT an expectation for the front desk staff?
Take class during their scheduled shift without approval
What is the breakdown of earned classes for a 5-hour shift?
3 FREE CLASSES
When is the front desk staff required to arrive for a Weekend shift?
No specific arrival time
Which app should be used to set the lights in the studio?
HUE app
Where should the sidewalk sign be placed to make it easier for clients to find the entrance?
In front of the entrance doors
What should be placed on each trampoline for Bounce & Bands classes?
Light, medium, and heavy looped resistance bands
Where can the front desk staff find the microphone batteries?
In the studio pack by the closet
Which cleaning task requires using Lysol wipes?
Cleaning the baseboards
What should the front desk staff do if a regular client wants a reserved spot?
Move the reserved sign to another trampoline
Where can the front desk staff find the Windex and paper towels for cleaning the mirrors?
On the lower shelf in the closet
What should the front desk staff do with the full trash bags?
Leave them by the desk for the building maintenance staff
During studio transitions, what should the front desk staff do once the space is perfectly flipped?
Stand by the door and check clients in as they enter
What should the front desk staff do if there is another instructor coming to teach after a class?
Help the front desk staff flip the space
What is the first step to process a drop-in class transaction using Mindbody Business?
Open up Mindbody Business and hit the 'RETAIL' tab
What should the front desk staff do once the client has reviewed their cart during a retail transaction?
Press 'CHECK OUT' at the bottom of the screen, then 'NEXT'
Which app is needed to access and use Mindbody Business?
Mindbody Business
What should the front desk staff do if a client is 'Grayed Out' on the roster?
Adjust the number for set-up
What is the purpose of the green star next to a client's name?
Indicates the client is a new client
What are the steps to have clients sign the liability waiver?
Press the three dots on the right side of their name, select 'Sign Liability Waiver', have the client scroll down and press 'I AGREE', have the client sign and press 'NEXT'
Test your knowledge of front desk expectations with this quiz! Find out if you know the proper arrival time, how long to remain at the front desk, and when it's acceptable to take a class. Put your skills to the test and be the best welcoming face at the front desk!
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