Front Desk Expectations

<p>Assisting the instructors</p> Signup and view all the answers

<p>2 free classes</p> Signup and view all the answers

<p>The front desk staff should arrive 1hr to 30 mins prior, depending on their scheduled shift.</p> Signup and view all the answers

<p>The front desk staff should remain at the front desk before the start of class and at least the first 20 min of class.</p> Signup and view all the answers

<p>No, the front desk staff is not allowed to take a class unless approved by management.</p> Signup and view all the answers

<p>One of the responsibilities of the front desk staff is to be a welcoming face to the squad as they come in for classes.</p> Signup and view all the answers

<p>The front desk staff earns 3 free classes for a 5-hour shift.</p> Signup and view all the answers

<p>Completing the setup for both the desk and studio</p> Signup and view all the answers

<p>1</p> Signup and view all the answers

<p>They do not need to complete the setup for both the desk and studio</p> Signup and view all the answers

<p>Cleaning baseboards</p> Signup and view all the answers

<p>By the desk for the building maintenance staff</p> Signup and view all the answers

<p>To prevent late clients from entering</p> Signup and view all the answers

<p>To reserve a specific trampoline for regular members</p> Signup and view all the answers

<p>Mindbody Business</p> Signup and view all the answers

<p>They are a new client</p> Signup and view all the answers

<p>Adjust the number for set-up</p> Signup and view all the answers

<p>Don't have them fill out a new client form</p> Signup and view all the answers

<p>HUE app</p> Signup and view all the answers

<p>In front of the entrance doors</p> Signup and view all the answers

<p>Set up in straight lines across the room</p> Signup and view all the answers

<p>A set of 3lb + 5lb weights</p> Signup and view all the answers

<p>SERVICES</p> Signup and view all the answers

<p>Press 'COMPLETE SALE'</p> Signup and view all the answers

<p>Stay in the studio and help flip the room</p> Signup and view all the answers

<p>As soon as everyone from the previous class has exited</p> Signup and view all the answers

<p>Opening, Crossover, Weekend</p> Signup and view all the answers

<p>1 FREE CLASS</p> Signup and view all the answers

<p>One hour prior to the shift</p> Signup and view all the answers

<p>Don't have them fill out a new client form.</p> Signup and view all the answers

<p>The client is a new client.</p> Signup and view all the answers

<p>The full trash bags should be placed by the men's bathroom.</p> Signup and view all the answers

<p>The purpose of the HUE app is to set the lights in the studio to the pre-set PINK On Demand lights.</p> Signup and view all the answers

<p>Trampolines should be set up in straight lines across the room, with rows 1, 2, 3 as needed, and all trampolines must be set up in the mirror.</p> Signup and view all the answers

<p>Each trampoline should have light, medium, and heavy looped resistance bands placed on them.</p> Signup and view all the answers

<p>The microphone batteries can be found on the equipment shelf.</p> Signup and view all the answers

<p>Cleaning the mirrors, wiping down the baseboards, and cleaning the studio floors.</p> Signup and view all the answers

<p>They should be removed from the trampolines 2 minutes prior to starting class.</p> Signup and view all the answers

<p>New clients should be placed behind the instructor in rows 2 and 3.</p> Signup and view all the answers

<p>Regular members' trampoline spots should be reserved by placing a VIB (Very Important Bouncer) sign with their name on it.</p> Signup and view all the answers

<ol> <li>Open up Mindbody Business and on the bottom of the screen, hit the “RETAIL” tab. 2. Press “NEW CLIENT”. 3. Then have the client fill out ONLY the information needed in RED. 4. Press “CONTINUE” once the information has been entered. 5. A pop up will then appear to have them sign their liability waiver. 6. Once they’ve done that, you’ll be brought to the main screen with options of various purchases. 7. Press “SERVICES”. 8. Press “BARRE GROOVE CLASSES”. 9. Then pick the class option they’d like and it will be added to their cart. 10. Press “CHECK OUT” at the bottom of the screen, then “NEXT”. 11. Have the client review the cart. 12. Once confirmed, the choice of payment menu will pop up. 13. Press “CREDIT/DEBIT” and manually enter the CC info and press “NEXT”. 14. Once added press “COMPLETE SALE”.</li> </ol> Signup and view all the answers

<ol> <li>Open up Mindbody Business and on the bottom of the screen, hit the “RETAIL” tab. 2. Press “EXISTING CLIENT” AND search their name. 3. Press “PRODUCTS”. 4. Press “APPAREL” or search the item they are looking for. 5. Press the correct item and sizing option. 6. Press ”CHECK OUT”. 7. Press “CHECK OUT” at the bottom of the screen, then “NEXT”. 8. Have the client review the cart. 9. Once confirmed, the choice of payment menu will pop up. 10. Press “CREDIT/DEBIT” and manually enter the CC info and press “NEXT”. 11. Once added press “COMPLETE SALE”.</li> </ol> Signup and view all the answers

<ol> <li>When the instructor has finished teaching, they will announce on the microphone that they will be standing outside the door on the way out. 2. You will then be given the green light to enter the studio and start flipping the room. 3. If there is another instructor coming to teach, they will also come in and get situated / help flip the room. 4. As soon as everyone from the previous class has exited, the previous instructor will go back into the studio and close the door / lock it. 5. Help the front desk staff / next instructor flip the space. 6. Once the space is perfectly flipped: lockers are open, signage is out, tramps are setup, equipment is out, music is ON and you confirmed that your class list matches the setup…you can open the door and invite the next class in. 7. You will stand by the door and check clients in as they enter then move back to the desk.</li> </ol> Signup and view all the answers

<ol> <li>Do not walk away from the desk if there is a line of people trying to check-in. 2. Show clients where the water station, bathrooms, and personal locker are located. 3. Walk new clients into the studio and introduce them to the instructor. 4. Bring new clients to their designated trampoline. 5. Make sure new clients are comfortable and situated before returning to the desk.</li> </ol> Signup and view all the answers

<p>Take class during their scheduled shift without approval</p> Signup and view all the answers

<p>3 FREE CLASSES</p> Signup and view all the answers

<p>No specific arrival time</p> Signup and view all the answers

<p>HUE app</p> Signup and view all the answers

<p>In front of the entrance doors</p> Signup and view all the answers

<p>Light, medium, and heavy looped resistance bands</p> Signup and view all the answers

<p>In the studio pack by the closet</p> Signup and view all the answers

<p>Cleaning the baseboards</p> Signup and view all the answers

<p>Move the reserved sign to another trampoline</p> Signup and view all the answers

<p>On the lower shelf in the closet</p> Signup and view all the answers

<p>Leave them by the desk for the building maintenance staff</p> Signup and view all the answers

<p>Stand by the door and check clients in as they enter</p> Signup and view all the answers

<p>Help the front desk staff flip the space</p> Signup and view all the answers

<p>Open up Mindbody Business and hit the 'RETAIL' tab</p> Signup and view all the answers

<p>Press 'CHECK OUT' at the bottom of the screen, then 'NEXT'</p> Signup and view all the answers

<p>Mindbody Business</p> Signup and view all the answers

<p>Adjust the number for set-up</p> Signup and view all the answers

<p>Indicates the client is a new client</p> Signup and view all the answers

<p>Press the three dots on the right side of their name, select 'Sign Liability Waiver', have the client scroll down and press 'I AGREE', have the client sign and press 'NEXT'</p> Signup and view all the answers