5 Questions
What information should be obtained from the guardian during the inquiry/referral/phone screening process?
Client's social security number and medication list
What should be done if the client is staying overnight for inpatient placement?
The guardian or an adult designated by the guardian needs to stay with the client
When should the guardian bring the client immediately?
If the client needs to be assessed for safety reasons
What should be inquired about if the client has intellectual disabilities?
Level of function
Where should the client be scheduled if they are stable and able to wait until the next available assessment time?
GoHealth schedule for the next available assessment
Test your knowledge on front desk office specialist workflow for inquiry/referral and phone/walk-in screening. Learn how to handle client phone calls, inform callers about intake appointment requirements, and manage inpatient placement procedures.
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