Front Desk Office Specialist Workflow Quiz
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Questions and Answers

What information should be obtained from the guardian during the inquiry/referral/phone screening process?

  • Client's social security number and medication list (correct)
  • Client's emergency contact information
  • Client's insurance information
  • Client's address and phone number
  • What should be done if the client is staying overnight for inpatient placement?

  • The client can stay with other patients
  • The guardian or an adult designated by the guardian needs to stay with the client (correct)
  • The client can stay alone
  • The client can leave the facility during the night
  • When should the guardian bring the client immediately?

  • If the client is stable and able to wait
  • If the client needs to be assessed for safety reasons (correct)
  • If the client is not able to wait
  • If the client needs to run errands
  • What should be inquired about if the client has intellectual disabilities?

    <p>Level of function</p> Signup and view all the answers

    Where should the client be scheduled if they are stable and able to wait until the next available assessment time?

    <p>GoHealth schedule for the next available assessment</p> Signup and view all the answers

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