The Fred Factor Ch 3

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Questions and Answers

What event is described as a special moment in everyone's life?

  • Going on a vacation
  • Seizing an opportunity that fulfills one's mission (correct)
  • Finding a new job
  • Meeting a close friend

What mishap occurred while driving to the airport?

  • The coffee shop was closed
  • The driver got lost
  • The car broke down
  • The coffee spilled on the driver (correct)

How did the driver attempt to address the coffee stain on the jeans?

  • Tried to wash them in the bathroom sink
  • Ignored the stain
  • Changed into a new pair of jeans
  • Used hand dryer to dry the jeans (correct)

What did the hotel supervisor offer to do with the stained jeans?

<p>Wash and return them the next morning (C)</p> Signup and view all the answers

How does the narrator identify the helpful hotel employee?

<p>By recognizing her kindness as a 'Fred' (D)</p> Signup and view all the answers

What humorous suggestion did the flight attendant make for passengers having trouble with their ears?

<p>Ask her about her love life. (B)</p> Signup and view all the answers

How did the flight attendant inform passengers about potential traffic issues in San Francisco?

<p>She mentioned it during her landing announcements. (D)</p> Signup and view all the answers

What special act did Jack Foy perform for a hotel guest on Father's Day?

<p>Drove to a restaurant to deliver breakfast. (D)</p> Signup and view all the answers

What was the primary reason the hotel could not advance cash to the traveler?

<p>The hotel's policy prevented cash advances. (A)</p> Signup and view all the answers

What did Nick offer the traveler as a gesture of kindness?

<p>A drink and snacks. (A)</p> Signup and view all the answers

What did the traveler realize he needed to borrow from Nick?

<p>Thirty dollars. (D)</p> Signup and view all the answers

What was a key trait displayed by both the flight attendant and Jack Foy?

<p>Creativity and willingness to go above expectations. (D)</p> Signup and view all the answers

What did the flight attendant hope passengers would do when leaving the airplane?

<p>Leave with a smile. (C)</p> Signup and view all the answers

What was the traveler's main concern that led him to seek assistance from Nick?

<p>Not having enough cash. (C)</p> Signup and view all the answers

What was the outcome of Jack Foy's service to the guest on Father's Day?

<p>A substantial hotel contract. (A)</p> Signup and view all the answers

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Study Notes

Freds are Everywhere

  • Freds are people who go above and beyond their daily duties to help others.
  • The article lists several examples of people who exemplify Fred behavior and uses various examples to demonstrate how Freds impact the lives of others.

Characteristics of a Fred

  • Selfless: Freds act without expecting anything in return.
  • Empathetic: Freds understand the needs of others and are willing to provide assistance.
  • Helpful: Freds take initiative to solve problems and improve situations for those around them.
  • Kind: Freds demonstrate genuine care and compassion towards others.

Examples of Freds in Action

  • The Helpful Hotel Employee: A hotel employee went above and beyond by washing a guest's coffee-stained pants overnight to ensure they had clean clothing for their journey.
  • The Funny Flight Attendant: A flight attendant used humor and wit to create a positive experience for passengers on a flight, making their journey more enjoyable.
  • The Accountable Hotel Employee: A hotel employee went beyond his job description to deliver a special breakfast to a guest's husband on Father's Day, demonstrating initiative and commitment to service.
  • The Generous Bar Employee: A bartender offered a drink and snacks as a gesture of apology for a guest's room key issue and later offered to lend the guest money when they realized they had run out of cash, demonstrating kindness and willingness to assist.
  • The Dedicated Pepsi Employee: A young man known as Colin Powell, took an entry-level job at a Pepsi plant and demonstrated exceptional work ethic, leading to a promotion and laying the foundation for a successful career in the military and government.

The Importance of Being a Fred

  • Freds are not defined by their profession but by their actions.
  • Being a Fred is about making a difference, and it can be found in everyday interactions.
  • It is a reminder that small acts of kindness can have a significant impact on others, creating a ripple effect of positivity.

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