The Fred Factor Ch 9

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Questions and Answers

What primary principle is illustrated by Jim's interaction with the busboy?

Small gestures do not matter.

Dignity in work leads to higher self-worth. (correct)

Recognition increases productivity.

Only top performers should be acknowledged.

Why is it important to reward an employee's intentions, even if the outcome is not successful?

No one enjoys working for unappreciative leaders.

To encourage risk-taking and innovation. (correct)

Failure is always excusable.

Successful outcomes are guaranteed.

What should be considered when implementing a reward strategy for employees?

Tangible recognition should feel meaningful, not a bribe. (correct)

Only financial rewards should be given.

All employees should be rewarded equally.

The nature of contributions is irrelevant.

How can acknowledging a busboy's work impact others he interacts with?

His positive attitude can influence customers positively. Signup and view all the answers

What is a recommended action to ensure team members feel appreciated?

Make positive feedback a regular practice. Signup and view all the answers

What is a potential consequence of employees feeling unappreciated?

Employees may stop trying to improve. Signup and view all the answers

What is one suggested form of recognition for deserving employees?

Create formal awards like trophies or plaques. Signup and view all the answers

What does Dr. Michael LeBoeuf imply is necessary to achieve desired behavior?

Rewarding the appropriate behavior Signup and view all the answers

What was the initial state of the busboy in the story?

Defeated and depressed Signup and view all the answers

What action did the narrator take to uplift the busboy?

Complimented his work Signup and view all the answers

What change did the busboy display after receiving praise?

He began working more effectively and looked happier Signup and view all the answers

According to the content, what do we actually receive regarding human behavior?

The behavior we reward Signup and view all the answers

What did the narrator notice about the busboy's interaction with others after receiving recognition?

He engaged with customers by making eye contact Signup and view all the answers

What overarching theme is presented in Andrew Carnegie's quote about becoming rich?

Enriching others contributes to personal wealth Signup and view all the answers

What was the narrator's emotional response after observing the busboy's initial demeanor?

They started feeling depressed themselves Signup and view all the answers

Study Notes

The Fred Factor

Rewards Influence Behavior: We get the behavior we reward, according to Dr. Michael LeBoeuf.
The Power of Recognition: Recognizing positive contributions is essential.
Busboy Story: An anonymous busboy in Atlanta was transformed by a simple act of appreciation, showing the impact of recognition.
Importance of Intention: Rewarding good intentions, even in the face of setbacks, is crucial for fostering innovation.
Impact of Unrecognized Contributions: When employees feel unappreciated, their motivation and innovation suffer.
Implementing a Reward Strategy:
- Acknowledge Contributions: Make team members aware of their valuable contributions.
- Celebrate Successes: Be specific about the positive impact of their efforts.
- Establish Recognition Practices: Create a system for recognizing excellence, such as awards or public praise.
- Leadership Involvement: Encourage leaders to personally acknowledge and appreciate Freds.
Sincere Praise: This powerful reward, both written and verbal, motivates and strengthens commitment.

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Description

Explore the essential principles from 'The Fred Factor' that highlight the importance of recognition and rewards in the workplace. This quiz delves into the effects of appreciation on employee behavior and the strategies for implementing effective recognition practices. Learn how small acts of acknowledgment can lead to a more motivated and innovative workforce.