Podcast
Questions and Answers
What role did Fred play in ensuring the package was delivered correctly?
What role did Fred play in ensuring the package was delivered correctly?
- He returned the package to the sender.
- He delivered the package himself.
- He picked up the misdelivered package and brought it to the correct address. (correct)
- He informed the intended recipient about the misdelivery.
Which of the following best describes the impact Fred had on the author?
Which of the following best describes the impact Fred had on the author?
- The author often used Fred as an example of excellent service in his speeches. (correct)
- Fred's actions led the author to quit his job.
- The author felt that Fred's service was overrated.
- Fred's work caused the author to lose interest in customer service.
What was the Fred Award created to recognize?
What was the Fred Award created to recognize?
- Acts of vandalism that were prevented.
- Employees who excelled in sales.
- The best delivery service in the area.
- Individuals who demonstrated exceptional service and commitment. (correct)
How did Fred respond to receiving a Christmas gift from the author?
How did Fred respond to receiving a Christmas gift from the author?
What type of service did the author consistently receive from Fred over a decade?
What type of service did the author consistently receive from Fred over a decade?
What was a notable behavior of Fred that stood out when he was off duty?
What was a notable behavior of Fred that stood out when he was off duty?
What does the author suggest about the potential of being a 'Fred'?
What does the author suggest about the potential of being a 'Fred'?
What was the profession of the narrator?
What was the profession of the narrator?
How did Fred first introduce himself?
How did Fred first introduce himself?
What was Fred's suggestion regarding the narrator's mail?
What was Fred's suggestion regarding the narrator's mail?
What concern did Fred express about the narrator's mail?
What concern did Fred express about the narrator's mail?
What was the narrator’s initial reaction to Fred's offer?
What was the narrator’s initial reaction to Fred's offer?
How did Fred plan to handle any mail that didn’t fit in the mailbox?
How did Fred plan to handle any mail that didn’t fit in the mailbox?
How often did the narrator travel for work?
How often did the narrator travel for work?
What characteristic of Fred was noticeable to the narrator?
What characteristic of Fred was noticeable to the narrator?
Flashcards
Fred's Package Delivery Role
Fred's Package Delivery Role
Fred corrected a delivery error by personally delivering a misdirected package to the correct address.
Author's Use of Fred
Author's Use of Fred
The author frequently cited Fred as an exemplar of outstanding service in his presentations.
Purpose of the Fred Award
Purpose of the Fred Award
It honored individuals who displayed exceptional service and dedication.
Fred's Thank You Note
Fred's Thank You Note
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Consistent Service from Fred
Consistent Service from Fred
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Fred's Off-Duty Behavior
Fred's Off-Duty Behavior
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Potential to Be a 'Fred'
Potential to Be a 'Fred'
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Narrator's Profession
Narrator's Profession
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Fred's Introduction
Fred's Introduction
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Fred's Mail Suggestion
Fred's Mail Suggestion
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Fred's Mail Concern
Fred's Mail Concern
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Narrator’s Initial Reaction
Narrator’s Initial Reaction
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Handling Oversized Mail
Handling Oversized Mail
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Narrator's Travel Frequency
Narrator's Travel Frequency
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Fred's Cheerful Demeanor
Fred's Cheerful Demeanor
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Study Notes
Introducing Fred
- The author, a professional speaker, met "Fred," his postal carrier, after moving into a new house.
- Fred was immediately noticeable for his sincerity and warmth despite being an ordinary-looking fellow.
Fred's Exceptional Service
- Fred offered to hold the author's mail for him while he traveled, bundling it for easier delivery upon his return.
- Concerned about potential burglaries, Fred suggested leaving mail in the box only if it could close, placing overflow between the screen and front door.
- This proactive approach to mail delivery exemplified Fred's commitment to his job.
Fred Goes Above and Beyond
- Fred took the initiative to collect a package misdelivered to the author, attaching a personal note, and even placed it out of sight beneath the doormat.
- This revealed Fred's willingness to go beyond his responsibilities to ensure excellent service.
Fred's Impact
- The author was so impressed by Fred's actions that he began incorporating the story into his speeches and seminars across the country.
- Audiences were captivated by Fred's story, finding inspiration in his commitment to quality work, regardless of recognition.
- Companies even began creating "Fred Awards" to recognize employees demonstrating a similar spirit of service and innovation.
- Fred, in turn, expressed his appreciation for the author's recognition.
Fred as a Metaphor
- The author observes that Fred exemplifies high individual achievement and excellence in the 21st century.
- This belief inspired the author to write "The Fred Factor," a book detailing Fred's lessons and encouraging others to embrace his spirit.
- The book emphasizes that anyone can be a "Fred," achieving extraordinary effort and success in their own lives by applying the principles of dedication and personalized service.
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