The Fred Factor Ch 1

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Questions and Answers

What role did Fred play in ensuring the package was delivered correctly?

He returned the package to the sender.

He delivered the package himself.

He picked up the misdelivered package and brought it to the correct address. (correct)

He informed the intended recipient about the misdelivery.

Which of the following best describes the impact Fred had on the author?

The author often used Fred as an example of excellent service in his speeches. (correct)

Fred's actions led the author to quit his job.

The author felt that Fred's service was overrated.

Fred's work caused the author to lose interest in customer service.

What was the Fred Award created to recognize?

Acts of vandalism that were prevented.

Employees who excelled in sales.

The best delivery service in the area.

Individuals who demonstrated exceptional service and commitment. (correct)

How did Fred respond to receiving a Christmas gift from the author?

He sent a thank you letter with a return address. Signup and view all the answers

What type of service did the author consistently receive from Fred over a decade?

Remarkable and commendable. Signup and view all the answers

What was a notable behavior of Fred that stood out when he was off duty?

He showed a personal interest in the author by stopping to chat. Signup and view all the answers

What does the author suggest about the potential of being a 'Fred'?

Anyone can embody the qualities of a 'Fred'. Signup and view all the answers

What was the profession of the narrator?

A professional speaker Signup and view all the answers

How did Fred first introduce himself?

By welcoming the narrator to the neighborhood Signup and view all the answers

What was Fred's suggestion regarding the narrator's mail?

To bundle it and deliver only when the narrator was home Signup and view all the answers

What concern did Fred express about the narrator's mail?

Burglars might target the house if mail builds up Signup and view all the answers

What was the narrator’s initial reaction to Fred's offer?

Skeptical about its necessity Signup and view all the answers

How did Fred plan to handle any mail that didn’t fit in the mailbox?

Place it between the screen door and the front door Signup and view all the answers

How often did the narrator travel for work?

Between 160 to 200 days a year Signup and view all the answers

What characteristic of Fred was noticeable to the narrator?

His cheerful demeanor Signup and view all the answers

Study Notes

Introducing Fred

The author, a professional speaker, met "Fred," his postal carrier, after moving into a new house.
Fred was immediately noticeable for his sincerity and warmth despite being an ordinary-looking fellow.

Fred's Exceptional Service

Fred offered to hold the author's mail for him while he traveled, bundling it for easier delivery upon his return.
Concerned about potential burglaries, Fred suggested leaving mail in the box only if it could close, placing overflow between the screen and front door.
This proactive approach to mail delivery exemplified Fred's commitment to his job.

Fred Goes Above and Beyond

Fred took the initiative to collect a package misdelivered to the author, attaching a personal note, and even placed it out of sight beneath the doormat.
This revealed Fred's willingness to go beyond his responsibilities to ensure excellent service.

Fred's Impact

The author was so impressed by Fred's actions that he began incorporating the story into his speeches and seminars across the country.
Audiences were captivated by Fred's story, finding inspiration in his commitment to quality work, regardless of recognition.
Companies even began creating "Fred Awards" to recognize employees demonstrating a similar spirit of service and innovation.
Fred, in turn, expressed his appreciation for the author's recognition.

Fred as a Metaphor

The author observes that Fred exemplifies high individual achievement and excellence in the 21st century.
This belief inspired the author to write "The Fred Factor," a book detailing Fred's lessons and encouraging others to embrace his spirit.
The book emphasizes that anyone can be a "Fred," achieving extraordinary effort and success in their own lives by applying the principles of dedication and personalized service.

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Description

Explore the inspiring story of Fred, a postal carrier who went above and beyond in his service. This quiz highlights Fred's commitment to customer care, including his proactive mail handling and personal touches that made a difference. Learn about the impact of small acts of kindness in everyday roles.