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Latvijas Pasts adapts postal services to meet changing habits of the population

• Latvijas Pasts is changing its service provision model to better meet the actual habits of the population.
• Full-spectrum traditional post offices in sparsely populated rural regions are being replaced with services that better suit the needs of residents.
• Postal service points operate for one hour a day based on low demand, while postmen perform the functions of mobile post offices.
• The approach to providing postal services is being changed due to negligible demand for universal postal services in many post offices in rural regions, as well as limited public transport times.
• Residents will continue to have access to easily accessible services offered by Latvijas Pasts, including sending and receiving domestic and cross-border letter-post items, postal parcels, and more.
• Postal services and customer preferences have changed due to technological progress, changing habits of the population, and digitization.
• A long-term assessment of the operation of all post offices is conducted to understand low demand, which is often related to low population density and declining use of postal services.
• Any resident in populated areas where the post office’s operating model has been changed already has ample opportunities to receive necessary postal services directly from the postman at their place of residence.
• Latvijas Pasts has supplemented its fleet with 340 new, more environmentally friendly cars to be used by postmen in areas where the universal postal service is provided at customers’ places of residence.
• The cost of receiving the universal postal service at the postal service point or at the customer’s place of residence in areas without a full-spectrum post office is the same as the cost at the post office, with no additional fee charged.
• Postal services are currently available in various forms in Latvia, including full-spectrum traditional post offices, postal service points, and postmen on demand at the customer’s place of residence.
• Over 600 postal service points exist in the country, with less than 40% being full-spectrum post offices, and most populated rural areas operating on the model of the postman on demand at the customer’s place of residence.

Latvijas Pasts adapts postal services to meet changing habits of the population

• Latvijas Pasts is changing its service provision model to better meet the actual habits of the population.
• Full-spectrum traditional post offices in sparsely populated rural regions are being replaced with services that better suit the needs of residents.
• Postal service points operate for one hour a day based on low demand, while postmen perform the functions of mobile post offices.
• The approach to providing postal services is being changed due to negligible demand for universal postal services in many post offices in rural regions, as well as limited public transport times.
• Residents will continue to have access to easily accessible services offered by Latvijas Pasts, including sending and receiving domestic and cross-border letter-post items, postal parcels, and more.
• Postal services and customer preferences have changed due to technological progress, changing habits of the population, and digitization.
• A long-term assessment of the operation of all post offices is conducted to understand low demand, which is often related to low population density and declining use of postal services.
• Any resident in populated areas where the post office’s operating model has been changed already has ample opportunities to receive necessary postal services directly from the postman at their place of residence.
• Latvijas Pasts has supplemented its fleet with 340 new, more environmentally friendly cars to be used by postmen in areas where the universal postal service is provided at customers’ places of residence.
• The cost of receiving the universal postal service at the postal service point or at the customer’s place of residence in areas without a full-spectrum post office is the same as the cost at the post office, with no additional fee charged.
• Postal services are currently available in various forms in Latvia, including full-spectrum traditional post offices, postal service points, and postmen on demand at the customer’s place of residence.
• Over 600 postal service points exist in the country, with less than 40% being full-spectrum post offices, and most populated rural areas operating on the model of the postman on demand at the customer’s place of residence.