Podcast
Questions and Answers
Mission statements and vision statements serve the same purpose in an organization.
Mission statements and vision statements serve the same purpose in an organization.
False (B)
The four fundamental functions of management are planning, organizing, leading, and evaluating.
The four fundamental functions of management are planning, organizing, leading, and evaluating.
False (B)
The OCEAN model in psychology refers to organizations, culture, ethics, attitudes, and needs.
The OCEAN model in psychology refers to organizations, culture, ethics, attitudes, and needs.
False (B)
Ethics in business relate solely to legal compliance and regulations.
Ethics in business relate solely to legal compliance and regulations.
Social loafing refers to the increased productivity of individuals when working in groups.
Social loafing refers to the increased productivity of individuals when working in groups.
The Myers-Briggs Type Indicator categorizes personalities into four dichotomies.
The Myers-Briggs Type Indicator categorizes personalities into four dichotomies.
Visionary leadership focuses primarily on maintaining control over tasks and processes.
Visionary leadership focuses primarily on maintaining control over tasks and processes.
Organizational citizenship refers to behavior that exceeds formal job requirements.
Organizational citizenship refers to behavior that exceeds formal job requirements.
Barriers to effective communication can include cultural differences and absence of feedback.
Barriers to effective communication can include cultural differences and absence of feedback.
Groupthink can enhance decision-making quality in teams.
Groupthink can enhance decision-making quality in teams.
Turnover refers to the rate at which employees leave an organization.
Turnover refers to the rate at which employees leave an organization.
McGregor’s Theory X assumes that employees are inherently motivated and prefer to take responsibility.
McGregor’s Theory X assumes that employees are inherently motivated and prefer to take responsibility.
The Time Management Matrix helps individuals prioritize tasks based on urgency and importance.
The Time Management Matrix helps individuals prioritize tasks based on urgency and importance.
Transactional leadership emphasizes the importance of a leader's vision and changing the organizational culture.
Transactional leadership emphasizes the importance of a leader's vision and changing the organizational culture.
Cohesiveness in a team can lead to increased communication and collaboration among team members.
Cohesiveness in a team can lead to increased communication and collaboration among team members.
Physical distraction is a minor barrier to effective communication.
Physical distraction is a minor barrier to effective communication.
Strategic plans are types of long-term planning that include growth strategies and retrenchment strategies.
Strategic plans are types of long-term planning that include growth strategies and retrenchment strategies.
Operational plans focus primarily on forecasting and benchmarking.
Operational plans focus primarily on forecasting and benchmarking.
Observable culture in an organization includes elements such as symbols and stories.
Observable culture in an organization includes elements such as symbols and stories.
Change management primarily deals with enforcing control measures on external forces.
Change management primarily deals with enforcing control measures on external forces.
Job enrichment is a method of job design that involves increasing the depth of a job by adding more meaningful tasks.
Job enrichment is a method of job design that involves increasing the depth of a job by adding more meaningful tasks.
Participatory planning is a forecasting technique used solely by upper management.
Participatory planning is a forecasting technique used solely by upper management.
Progressive discipline is generally viewed as more favorable than positive discipline in organizations.
Progressive discipline is generally viewed as more favorable than positive discipline in organizations.
The control process includes steps like feedforward, concurrent, and feedback controls.
The control process includes steps like feedforward, concurrent, and feedback controls.
Flashcards
Mission Statement
Mission Statement
A plan that outlines how an organization achieves its goals.
Vision Statement
Vision Statement
A statement that describes the desired future state of an organization.
Organizational Theory
Organizational Theory
The study of how organizations work, including their structure, culture, and relationships.
Planning
Planning
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Organizing
Organizing
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Leading
Leading
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Controlling
Controlling
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Corporate Culture
Corporate Culture
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Informal Groups
Informal Groups
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Formal Groups
Formal Groups
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Norms
Norms
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Cohesiveness
Cohesiveness
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Social Loafing
Social Loafing
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Leadership
Leadership
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Transactional Leadership
Transactional Leadership
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Transformational Leadership
Transformational Leadership
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Strategic Plan
Strategic Plan
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Budget
Budget
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Operational Plans
Operational Plans
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Participatory Planning
Participatory Planning
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Forecasting
Forecasting
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Benchmarking
Benchmarking
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Contingency Planning
Contingency Planning
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Scenario Planning
Scenario Planning
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Study Notes
Foundations of Management
- Characteristics of an Organization: Includes mission/vision statements, organizational theory, and changing organizational trends (e.g., turnover).
- Manager's Challenges: Covers fundamental management functions (planning, organizing, leading, controlling) and managerial roles. Also includes management theories, such as Classical, Behavioral, Quantitative, and Systems approaches, and Total Quality Management (TQM).
- Ethics: Outlines ethical dilemmas in business, such as human resources, customer safety, and conflict of interest issues. Includes ethical frameworks for resolving issues and relevant terms like bribery, whistle-blowing, corporate accountability, transparency, and corporate culture.
- Stakeholder Categories: Recognizes various stakeholder groups (e.g., human resources, customer safety, conflict of interest) often facing business dilemmas.
Leading
- Human Personality: Explores its importance, traits (OCEAN), personality assessments (Myers-Briggs, True Colors), and how it relates to job performance.
- Job Satisfaction: Outlines factors, which contribute to job satisfaction, and ways to increase it.
- Employee Turnover: Explores attitudes and behaviors and their impact on job performance and retention.
- Group Dynamics: Covers stages of group development (Forming, Storming, Norming, Performing, Adjourning), groupthink, team dynamics, formal/informal groups, norms and cohesiveness, and leadership styles (Supervisor, Facilitator, Participant, Coach).
- Leadership: Includes effective leadership characteristics, visionary leadership, concern for tasks vs. people, Blake and Mouton's Leadership Grid, and different leadership styles.Â
Management Challenges
- Communication: Highlights the communication process, barriers (e.g., physical distraction, semantic problems, cultural differences), feedback, communication in the computerized age, and effective listening.
- Perception: Covers influences on perception, perceptual distortions, and how managers leverage them in business contexts.
- Stress: Includes workplace stress, impact on performance, sources, physical/behavioral signs, why it's important for managers to recognize workplace stress, and stress reduction techniques.
- Conflict Management: Presents conflict management styles (competing, collaborating, compromising, avoiding, accommodating), workplace conflict, and management strategies.
Planning and Controlling
- Intrinsic vs. Extrinsic Rewards: Highlights motivation concepts.
- Planning: Covers the planning process, benefits of planning, time management, planning types (strategic, operational, etc.), planning tools, and processes like participatory planning, forecasting, and benchmarking.
- Strategic Planning: Includes the strategic planning process (e.g., SWOT and PEST analysis, Porter's Five Forces), levels of strategic planning, and various strategic plans (growth, retrenchment).
- Corporate Culture: Describes its components (such as observable, core) and the impact of culture on strategic planning.
- Change Management: Includes the change management process, internal and external change forces, and reasons why people oppose change.
Organizing
- Organizational Structures: Explores different organizational structures.
- The Changing Nature of Work: Covers topics like outsourcing, the psychological contract, quality of work life, job design approaches, and alternative work arrangements.
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