Business Leadership Final Exam Review PDF

BOH 4M1: Business Leadership FINAL EXAM REVIEW UNIT #1: FOUNDATIONS OF MANAGEMENT ​ Characteristics of an Organization ​ What is an organization? ​ Mission/vision statements ​ Organizational theory ​ The changing na...

BOH 4M1: Business Leadership FINAL EXAM REVIEW UNIT #1: FOUNDATIONS OF MANAGEMENT ​ Characteristics of an Organization ​ What is an organization? ​ Mission/vision statements ​ Organizational theory ​ The changing nature of organizations – trends ​ Turnover ​ Manager’s challenge ​ Four fundamental functions of management (planning, organizing, leading, controlling) ​ Management levels ​ Managerial roles ​ Management theories ​ Classical Approach – Scientific Method ​ Behavioural Approach ​ Quantitative Approach ​ Systems Theory ​ Total Quality Management ​ Ethics ​ What are ethics? ​ Stakeholders ​ Categories of common ethical dilemmas in business ​ Human resource issues ​ Customer safety issues ​ Conflict of interest issues ​ Use of corporate resources ​ Framework for solving an ethical dilemma ​ Code of ethics ​ Ethics terms ​ Bribery ​ Whistle-blower ​ Corporate accountability ​ Transparency ​ Corporate culture ​ Conflict of interest ​ Fraud ​ Corporate Social Responsibility ​ ​  UNIT #2: LEADING ​ Human Personality ​ Why is personality important? ​ Personality traits ​ OCEAN (Openness, Conscientiousness, Extraversion, Agreeableness, Neuroticism) ​ What personalities are good for certain jobs? ​ Personality trait instruments ​ Myers-Briggs Type Indicator (E vs. I, S vs. N, T vs. F, J vs. P) ​ True Colours Test (Gold, Blue, Green, Orange) ​ Job Satisfaction ​ Factors that contribute to job satisfaction ​ Ways to increase job satisfaction ​ Employee turnover ​ Attitude and Behaviour ​ Values and beliefs and their effect on attitude ​ The ABC’s of attitude ​ Cognitive dissonance ​ Positive workplace attitudes and behaviours ​ Organizational citizenship ​ Group Dynamics ​ Stages of group development (Forming, Storming, Norming, Performing, Adjourning) ​ Advantages and disadvantages of group decision-making ​ Groupthink and how managers can counter-act it ​ The do’s and don’ts of being on a team ​ Formal vs. informal groups ​ Types of formal groups ​ Norms ​ Cohesiveness ​ The four roles of a manager when working with a team (Supervisor, Facilitator, Participant, Coach) ​ Social loafing ​ ​ Leadership ​ Characteristics of effective leaders ​ Visionary leadership ​ Concern for task vs. concern for people ​ Blake and Mouton’s Leadership Grid ​ Transactional vs. transformational leadership  UNIT #3: MANAGEMENT CHALLENGES ​ Communication ​ The communication process ​ Barriers to effective communication ​ Physical distraction ​ Semantic problems ​ Cultural differences ​ Absence of feedback ​ Status effect ​ Communication in the computerized information age ​ Active listening ​ Communication as feedback – giving constructive feedback ​ Perception ​ Influences on perception ​ Common perceptual distortions ​ Stereotype ​ Halo effect ​ Selective perception ​ Projection ​ Attribution error ​ Self-serving bias ​ Stress ​ What is stress and workplace stress? ​ Sources of workplace stress ​ Impact of stress on performance ​ Physical signs ​ Psychosocial signs ​ Behavioural signs ​ Why should managers be aware of stress? ​ Stress-reduction techniques ​ Solutions to address work-life balance issues ​ Wellness programs ​ Meditation ​ Time-management training ​ Flexible work arrangements ​ Child care and elder care services ​ Conflict Management ​ Conflict Management Styles ​ Competing ​ Collaborating ​ Compromising ​ Avoiding ​ Accommodating ​ Motivation ​ Extrinsic versus intrinsic rewards ​ Herzberg’s Two-Factor Theory ​ Satisfier versus hygiene factors ​ McGregor’s Theory X and Theory Y UNIT #4: PLANNING AND CONTROLLING ​ Planning ​ The planning process ​ Benefits of planning ​ Time Management Matrix ​ Short-term vs. long-term planning ​ Types of plans: ​ Strategic Plans ​ Budgets ​ Operational Plans ​ Planning tools and strategies ​ Participatory Planning ​ Forecasting ​ Benchmarking ​ Contingency Planning ​ Scenario Planning ​ Strategic Planning ​ The strategic planning process ​ SWOT Analysis, PEST Analysis, Porter’s Five Forces ​ Levels of Strategic Planning ​ Corporate ​ Business ​ Functional ​ Types of Strategic Plans ​ Growth Strategy ​ Retrenchment Strategy ​ E-Business Strategy ​ Corporate Culture ​ What is corporate culture? ​ Levels of corporate culture ​ Observable Culture (stories, heroes, rites/rituals, symbols) ​ Core Culture ​ The significance of corporate culture and its relation to strategic planning ​ UGRs article ​ Google article ​ Change Management ​ Internal vs. external forces ​ Why people fear and oppose change ​ The change management process ​ Control ​ The purpose of control ​ Steps in the control process ​ Types of control systems ​ Feedforward controls ​ Concurrent controls ​ Feedback controls ​ Internal vs. external control measures ​ Progressive discipline vs. positive discipline ​ Basic steps to hire the right person UNIT #5: ORGANIZING ​ Organizational Structures ​ What is an organizational structure? ​ ​ The Changing Nature of Work ​ Outsourcing ​ “The Organization of the Future: The Network” article ​ Psychological contract ​ Quality of work life ​ Job design, job scope, job depth, task specialization ​ Alternative job design approaches ​ Job simplification ​ Job rotation ​ Job enlargement ​ Job enrichment ​ Alternative work arrangements ​ Job sharing ​ Work schedules ​ Off-site work ​ Contract work ​ “Flexible Work Arrangements” article