Podcast
Questions and Answers
What is the proper base liquor used in a Bloody Mary cocktail?
What is the proper base liquor used in a Bloody Mary cocktail?
- Rum
- Bourbon
- Gin
- Vodka (correct)
Which combination of uses for the small melamine bowl is correct?
Which combination of uses for the small melamine bowl is correct?
- II and IV
- II, III and IV
- I, II, III and IV (correct)
- I and III
Which types of tea are offered without sugar and milk?
Which types of tea are offered without sugar and milk?
- III and IV
- I and II
- I, II, III and IV (correct)
- I, II and III
Identify the FALSE statement regarding dress code.
Identify the FALSE statement regarding dress code.
What should be done with the baby during turbulence according to the rules for using bassinets?
What should be done with the baby during turbulence according to the rules for using bassinets?
Which of the following statements about wine types is true?
Which of the following statements about wine types is true?
Select the statement that correctly describes vodka.
Select the statement that correctly describes vodka.
What is the maximum allowed setting for rings according to the dress code guidelines?
What is the maximum allowed setting for rings according to the dress code guidelines?
What is the duration for cooking food using Medium heat in a steam oven?
What is the duration for cooking food using Medium heat in a steam oven?
Which of the following is NOT included in the document required for Inward/Outward clearance of the aircraft?
Which of the following is NOT included in the document required for Inward/Outward clearance of the aircraft?
What characterizes a 'Light Meal' served on certain flights?
What characterizes a 'Light Meal' served on certain flights?
What should be done when finding a slightly mouldy cork in a bottle of red wine?
What should be done when finding a slightly mouldy cork in a bottle of red wine?
What is the minimum flight time to serve a 'Light Meal' on flights departing before 0900 hrs?
What is the minimum flight time to serve a 'Light Meal' on flights departing before 0900 hrs?
When handling seat change requests, what should be prioritized?
When handling seat change requests, what should be prioritized?
Which of the following is NOT a phase of service encounter with passengers?
Which of the following is NOT a phase of service encounter with passengers?
What are the uses of the large black melamine tray in YCL?
What are the uses of the large black melamine tray in YCL?
Crew are to update the following details in 'Employee Self Service (ESS) except for changes to their ________.
Crew are to update the following details in 'Employee Self Service (ESS) except for changes to their ________.
Select the best statement that describes 'Brunch'.
Select the best statement that describes 'Brunch'.
The term 'gratinating' refers to ________________.
The term 'gratinating' refers to ________________.
In which of the following situations will amenity kits be distributed to YCL passengers?
In which of the following situations will amenity kits be distributed to YCL passengers?
Passengers can purchase cigarettes through ________.
Passengers can purchase cigarettes through ________.
Which of the following actions is NOT typically part of a follow-up after service encounters?
Which of the following actions is NOT typically part of a follow-up after service encounters?
Which statement regarding the completion of the Cabin Crew Accident Report is incorrect?
Which statement regarding the completion of the Cabin Crew Accident Report is incorrect?
What should you do when a passenger complains about a defective toy for her child?
What should you do when a passenger complains about a defective toy for her child?
Which statement best describes the criteria for serving breakfast on flights?
Which statement best describes the criteria for serving breakfast on flights?
What was the airline renamed to after Singapore's separation from the Federation of Malaysia?
What was the airline renamed to after Singapore's separation from the Federation of Malaysia?
Is it true that a maximum of 2 rings may be worn in uniform on any finger except the thumb and index finger?
Is it true that a maximum of 2 rings may be worn in uniform on any finger except the thumb and index finger?
Vegetarian Lacto-Ovo meals will not include which of the following?
Vegetarian Lacto-Ovo meals will not include which of the following?
Which of the following hairstyles is appropriate for operating crew?
Which of the following hairstyles is appropriate for operating crew?
Which option represents a common misconception about wearing rings in uniform?
Which option represents a common misconception about wearing rings in uniform?
Which aircraft is the Singapore Airlines Suite exclusively available on?
Which aircraft is the Singapore Airlines Suite exclusively available on?
What is the correct description of 'Tournedoes'?
What is the correct description of 'Tournedoes'?
Which statement is FALSE regarding service professionalism?
Which statement is FALSE regarding service professionalism?
Which of the following options includes moist heat cooking methods?
Which of the following options includes moist heat cooking methods?
Dairy products can be used for the preparation of VJML. Is this statement true or false?
Dairy products can be used for the preparation of VJML. Is this statement true or false?
What are the 3 pillars of SIA's success?
What are the 3 pillars of SIA's success?
What is the guideline for heating 'Parsley Omelette with Chipolata'?
What is the guideline for heating 'Parsley Omelette with Chipolata'?
Which is NOT a type of hairstyle mentioned for crew members?
Which is NOT a type of hairstyle mentioned for crew members?
Study Notes
Service Encounter Phases
- Non-inclusion: Follow-up or problem resolution by crew is NOT a phase of service encounters with passengers.
- Ownership: Taking ownership is crucial; concluding interactions is also essential.
Large Black Melamine Tray Uses
- Functions as a base for distributing ice cream, serving hot towels, and serving WBJ.
- It can also be used for passengers on an ad-hoc basis.
Employee Self Service (ESS) Updates
- Crew can update personal details except for changes to their rank.
Brunch Definition
- Served on flights departing between 1030 hrs and 1400 hrs with a minimum flight time of 4 hours.
- Typically features breakfast entrees and dessert, accompanied by a reduced number of courses.
Gratinating Technique
- Refers to browning the surface of food that has been coated with cheese and/or breadcrumbs.
Amenity Kits Distribution
- Distributed on overnight flights with a flight time of at least 5 hours and specific day flights.
Apparel Guidelines
- Covered shoes allowed during winter season in uniform; SIA sandals permissible with civilian clothes.
- Handbags are prohibited with civilian clothing and ring settings must not exceed 0.75cm.
Cocktail Base Liquor
- The base liquor for a Bloody Mary is Vodka.
Small Melamine Bowl Uses
- Used as a base for dessert, serving sandwiches during ad-hoc requests, and containing bread rolls.
Tea Offerings
- Green Tea and Chinese Oolong Tea are served without sugar and milk.
Uniform Guidelines
- When in uniform, a maximum of 2 rings may be worn, excluding the thumb and index finger.
Vegetarian Lacto-Ovo Meals Exclusions
- These meals do not include egg and dairy products.
Approved Hairstyles for Crew
- Acceptable hairstyles include Bob, Pixie, Chignon, French Twist, and French Plait.
Singapore Airlines Suite Availability
- Exclusively available on the A380 aircraft.
Food Term 'Tournedoes'
- Refers to a round slice of meat without bone, specifically cut from tenderloin.
Statements on Service
- Exceeding passenger expectations is vital; avoiding excuses when requests can't be accommodated maintains positive perceptions.
Moist Heat Cooking Methods
- Poaching and blanching are recognized as moist heat cooking methods.
Dairy in VJML Preparation
- Dairy products cannot be used for preparing VJML.
Pillars of SIA's Success
- Focus on an extensive route network, strategic alliances, investments, and a modern fleet.
Heating Guidelines for Meals
- "Parsley Omelette with Chipolata" should be heated for 25 minutes at medium heat in a steam oven.
Inward/Outward Aircraft Clearance Document
- The General Declaration form encompasses operator details, date/point of departure, and passenger information.
Light Meal Definition
- Light meals feature a reduced number of courses, and varied offering times are dependent on flight times.
Wine Serving Protocol
- If a cork is mouldy, the proper action is to discard the wine and report via a Cabin Crew Voyage Report (CCVR).
Seat Change Requests
- Attention detail during seat change requests is important for ensuring passenger satisfaction.
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Description
Test your knowledge on service encounters and operational practices in a foundation setting. This quiz will explore scenarios and the correct procedures for interacting with passengers. Prepare to challenge your understanding of specific processes and tools used in service environments.
