Foundation Exam Quiz

Questions and Answers

What is the proper base liquor used in a Bloody Mary cocktail?

Rum

Bourbon

Gin

Vodka (correct)

Which combination of uses for the small melamine bowl is correct?

II and IV

II, III and IV

I, II, III and IV (correct)

I and III

Which types of tea are offered without sugar and milk?

III and IV

I and II

I, II, III and IV (correct)

I, II and III

Identify the FALSE statement regarding dress code.

SIA sandals can be worn with civilian clothes Signup and view all the answers

What should be done with the baby during turbulence according to the rules for using bassinets?

Advise the mother to hold the baby in her arms. Signup and view all the answers

Which of the following statements about wine types is true?

Burgundy wine is known for being aromatic. Signup and view all the answers

Select the statement that correctly describes vodka.

Colourless, originally made from potatoes. Signup and view all the answers

What is the maximum allowed setting for rings according to the dress code guidelines?

0.75cm Signup and view all the answers

What is the duration for cooking food using Medium heat in a steam oven?

25 minutes Signup and view all the answers

Which of the following is NOT included in the document required for Inward/Outward clearance of the aircraft?

Flight schedule for the next week Signup and view all the answers

What characterizes a 'Light Meal' served on certain flights?

Features breakfast entree and dessert Signup and view all the answers

What should be done when finding a slightly mouldy cork in a bottle of red wine?

Wipe the neck area of the bottle Signup and view all the answers

What is the minimum flight time to serve a 'Light Meal' on flights departing before 0900 hrs?

3 hours Signup and view all the answers

When handling seat change requests, what should be prioritized?

Passenger preference Signup and view all the answers

Which of the following is NOT a phase of service encounter with passengers?

Refer the problem to the complex leader. Signup and view all the answers

What are the uses of the large black melamine tray in YCL?

As a base for distributing ice cream. Signup and view all the answers

Crew are to update the following details in 'Employee Self Service (ESS) except for changes to their ________.

rank Signup and view all the answers

Select the best statement that describes 'Brunch'.

Served on flights departing between 1030 hrs and 1400 hrs with a flight time of at least 4 hours. Signup and view all the answers

The term 'gratinating' refers to ________________.

browning the surface of food that has been coated with cheese and/or breadcrumbs. Signup and view all the answers

In which of the following situations will amenity kits be distributed to YCL passengers?

On overnight flights with flight time at least 5 hours. Signup and view all the answers

Passengers can purchase cigarettes through ________.

KrisShop mail order service. Signup and view all the answers

Which of the following actions is NOT typically part of a follow-up after service encounters?

Refer issues to higher management. Signup and view all the answers

Which statement regarding the completion of the Cabin Crew Accident Report is incorrect?

It is raised by the injured crew and endorsed by the CIC and Commander. Signup and view all the answers

What should you do when a passenger complains about a defective toy for her child?

Offer her child a replacement from the children's amenities bag. Signup and view all the answers

Which statement best describes the criteria for serving breakfast on flights?

Served on flights departing between 1030 hrs and 1400 hrs with a flight time of at least 4 hours. Signup and view all the answers

What was the airline renamed to after Singapore's separation from the Federation of Malaysia?

Malaysia-Singapore Airlines Signup and view all the answers

Is it true that a maximum of 2 rings may be worn in uniform on any finger except the thumb and index finger?

True Signup and view all the answers

Vegetarian Lacto-Ovo meals will not include which of the following?

Egg and dairy products Signup and view all the answers

Which of the following hairstyles is appropriate for operating crew?

Tightly pinned back styles Signup and view all the answers

Which option represents a common misconception about wearing rings in uniform?

You can wear as many rings as desired. Signup and view all the answers

Which aircraft is the Singapore Airlines Suite exclusively available on?

A380 Signup and view all the answers

What is the correct description of 'Tournedoes'?

Round slice of meat without bone Signup and view all the answers

Which statement is FALSE regarding service professionalism?

Knowing how to make excuses can enhance customer satisfaction. Signup and view all the answers

Which of the following options includes moist heat cooking methods?

I, II Signup and view all the answers

Dairy products can be used for the preparation of VJML. Is this statement true or false?

False Signup and view all the answers

What are the 3 pillars of SIA's success?

II, III and V Signup and view all the answers

What is the guideline for heating 'Parsley Omelette with Chipolata'?

Heat at high for 5 minutes Signup and view all the answers

Which is NOT a type of hairstyle mentioned for crew members?

Pigtails Signup and view all the answers

Study Notes

Service Encounter Phases

Non-inclusion: Follow-up or problem resolution by crew is NOT a phase of service encounters with passengers.
Ownership: Taking ownership is crucial; concluding interactions is also essential.

Large Black Melamine Tray Uses

Functions as a base for distributing ice cream, serving hot towels, and serving WBJ.
It can also be used for passengers on an ad-hoc basis.

Employee Self Service (ESS) Updates

Crew can update personal details except for changes to their rank.

Brunch Definition

Served on flights departing between 1030 hrs and 1400 hrs with a minimum flight time of 4 hours.
Typically features breakfast entrees and dessert, accompanied by a reduced number of courses.

Gratinating Technique

Refers to browning the surface of food that has been coated with cheese and/or breadcrumbs.

Amenity Kits Distribution

Distributed on overnight flights with a flight time of at least 5 hours and specific day flights.

Apparel Guidelines

Covered shoes allowed during winter season in uniform; SIA sandals permissible with civilian clothes.
Handbags are prohibited with civilian clothing and ring settings must not exceed 0.75cm.

Cocktail Base Liquor

The base liquor for a Bloody Mary is Vodka.

Small Melamine Bowl Uses

Used as a base for dessert, serving sandwiches during ad-hoc requests, and containing bread rolls.

Tea Offerings

Green Tea and Chinese Oolong Tea are served without sugar and milk.

Uniform Guidelines

When in uniform, a maximum of 2 rings may be worn, excluding the thumb and index finger.

Vegetarian Lacto-Ovo Meals Exclusions

These meals do not include egg and dairy products.

Approved Hairstyles for Crew

Acceptable hairstyles include Bob, Pixie, Chignon, French Twist, and French Plait.

Singapore Airlines Suite Availability

Exclusively available on the A380 aircraft.

Food Term 'Tournedoes'

Refers to a round slice of meat without bone, specifically cut from tenderloin.

Statements on Service

Exceeding passenger expectations is vital; avoiding excuses when requests can't be accommodated maintains positive perceptions.

Moist Heat Cooking Methods

Poaching and blanching are recognized as moist heat cooking methods.

Dairy in VJML Preparation

Dairy products cannot be used for preparing VJML.

Pillars of SIA's Success

Focus on an extensive route network, strategic alliances, investments, and a modern fleet.

Heating Guidelines for Meals

"Parsley Omelette with Chipolata" should be heated for 25 minutes at medium heat in a steam oven.

Inward/Outward Aircraft Clearance Document

The General Declaration form encompasses operator details, date/point of departure, and passenger information.

Light Meal Definition

Light meals feature a reduced number of courses, and varied offering times are dependent on flight times.

Wine Serving Protocol

If a cork is mouldy, the proper action is to discard the wine and report via a Cabin Crew Voyage Report (CCVR).

Seat Change Requests

Attention detail during seat change requests is important for ensuring passenger satisfaction.

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Description

Test your knowledge on service encounters and operational practices in a foundation setting. This quiz will explore scenarios and the correct procedures for interacting with passengers. Prepare to challenge your understanding of specific processes and tools used in service environments.