Week 10 - Communication

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Questions and Answers

Which of the following is a form of written communication? (Select all that apply)

  • Voice Recording
  • Emails (correct)
  • Instant Messages (correct)
  • Letters (correct)
  • Faxes (correct)
  • Manuals (correct)

Which of the following is NOT an essential skill for written communication?

  • Speed (correct)
  • Word Choice
  • Planning and Preparation
  • Formatting
  • Editing

Which of the following statements are true about editing written communication? (Select all that apply)

  • Having someone else read over your work usually catches more than rereading over your own work. (correct)
  • Editing can identify misspelled words and typos. (correct)
  • Editing written communication will help catch grammar and spelling mistakes. (correct)
  • Editing is not necessary if the content is clear.

Is the following statement true or false? "The words we choose when writing affects the way the message is received".

<p>True (A)</p> Signup and view all the answers

Which of the following should you generally do in written communication? (Select all that are applicable)

<p>Explain jargon and industry terms for those with less experience. (C), Stay on topic and keep it concise. (E), Know your goal and state it clearly. (F), Keep it as short and informational as possible to convey the meaning. (H)</p> Signup and view all the answers

The content of a message sent is either transactional, instructional or informational. Match the following definitions to the correct type of written communication.

<p>A message sent to get results. The intention is to get a response from the person the message was sent to. It can be a quick clarification, a request for a meeting, or asking for a favor. = Transactional Written Communication The sender delivers a message for the receiver's benefit. This type of communication can be sent to an individual or group, is less dependent on the receiver and there is no response needed. = Informational Written Communication The sender gives the receiver directions for a specific task. This type of communication should be detailed and easy to understand. = Instructional Written Communication</p> Signup and view all the answers

Is the following statement true or false "A great advantage of written communication is that the message can be referred back to at a later time".

<p>True (A)</p> Signup and view all the answers

Which of the following should be true about written communication? (Select all that apply)

<p>Reliable (A), Simple (B), Provides a permanent record (D)</p> Signup and view all the answers

All effective written communication has some characteristics in common. Match the Cs of effective written communication to the correct definition.

<p>Connection = Forms a link between the reader and the writer. Clarity = Clear and easy to understand. Cause = The reason for writing needs to be clear to both the writer and the reader. Conciseness = Good written communication should communicate what you want to convey in the least possible words. Correctness = To be effective written communication should use the correct tone, inoffensive language and appropriate grammar. Courtesy = The message should show the sender’s expression as well as should respect the receiver. The sender of the message should be sincerely polite, judicious, reflective and enthusiastic. Consideration = Effective communication must give thought to the audience. The words of the message should be modified to suit the audience's needs. Concreteness = The message should be particular and clear rather than unclear and general. Completeness = The communication should convey all the facts required by the audience.</p> Signup and view all the answers

Project managers typically spend a large portion of their time communicating to ensure the success of their project. Which of the following are considered purposes for communications in project management? (Select all that are applicable)

<p>To assign tasks, roles and responsibilities (A), Build consensus among the project team (B), Inform or solicit input as part of a decision (C), To resolve conflict (D)</p> Signup and view all the answers

Match the following statements about written communication in a project with their truth values:

<p>Establishes a permanent record = True Enables the project team to review decisions later on = True Enables the project team to bring new team members up to speed = True Enables sharing the information without accidentally altering or distorting the meaning = True</p> Signup and view all the answers

Is the following statement true or false "The target audience of written communication is limited to those you send it to"?

<p>False (B)</p> Signup and view all the answers

Based on the Week 10 Lecture - Communication, what two things can help make writing clear?

<p>Cohesion (C), Structure (D)</p> Signup and view all the answers

Based on the Week 10 Lecture on Communication, which of the following are characteristics of professional writing? (Select all that apply)

<p>Brevity (A), Objectivity (B), Clarity (C), Precision (E)</p> Signup and view all the answers

Based on the Week 10 Lecture - Communication, what are the '3Cs'? (Select all that apply)

<p>Coherence (B), Clarity (C), Consistency (G)</p> Signup and view all the answers

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