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Questions and Answers
What should you do when interacting with guests, according to the text?
What should you do when interacting with guests, according to the text?
- Avoid speaking to them and focus on other tasks
- Speak clearly, address them by name, and approach them courteously (correct)
- Speak vaguely and avoid addressing them by name
- Only provide recommendations without considering their preferences
What is essential to consider when recommending coffee beverages to guests?
What is essential to consider when recommending coffee beverages to guests?
- The guest's preferences for coffee flavor and strength (correct)
- The menu's coffee options, but not guest preferences
- Only the guest's dietary restrictions
- Only the coffee menu and ignore guest preferences
What characterizes an Americano, as described in the text?
What characterizes an Americano, as described in the text?
- Equal parts espresso, steamed milk, and foam
- Espresso with steamed milk and a small amount of foam
- Diluted espresso with hot water (correct)
- A concentrated coffee shot with a rich flavor
Why should you familiarize yourself with the coffee menu?
Why should you familiarize yourself with the coffee menu?
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What does the text mention about Arabica coffee beans?
What does the text mention about Arabica coffee beans?
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What is the primary reason for observing guests in the food service industry?
What is the primary reason for observing guests in the food service industry?
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How should you approach the guest table when taking orders?
How should you approach the guest table when taking orders?
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What is the purpose of suggestive selling in the food service industry?
What is the purpose of suggestive selling in the food service industry?
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How should you take orders from a group of guests?
How should you take orders from a group of guests?
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What is the final step in taking orders from guests?
What is the final step in taking orders from guests?
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