Food Service: Taking Orders

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Questions and Answers

What should you do when interacting with guests, according to the text?

  • Avoid speaking to them and focus on other tasks
  • Speak clearly, address them by name, and approach them courteously (correct)
  • Speak vaguely and avoid addressing them by name
  • Only provide recommendations without considering their preferences

What is essential to consider when recommending coffee beverages to guests?

  • The guest's preferences for coffee flavor and strength (correct)
  • The menu's coffee options, but not guest preferences
  • Only the guest's dietary restrictions
  • Only the coffee menu and ignore guest preferences

What characterizes an Americano, as described in the text?

  • Equal parts espresso, steamed milk, and foam
  • Espresso with steamed milk and a small amount of foam
  • Diluted espresso with hot water (correct)
  • A concentrated coffee shot with a rich flavor

Why should you familiarize yourself with the coffee menu?

<p>To know the different types of coffee beverages available (B)</p> Signup and view all the answers

What does the text mention about Arabica coffee beans?

<p>They are considered milder, more flavorful, and aromatic (B)</p> Signup and view all the answers

What is the primary reason for observing guests in the food service industry?

<p>To anticipate when they are ready to order (C)</p> Signup and view all the answers

How should you approach the guest table when taking orders?

<p>With a smile and maintaining eye contact (B)</p> Signup and view all the answers

What is the purpose of suggestive selling in the food service industry?

<p>To recommend menu items based on the meal period (D)</p> Signup and view all the answers

How should you take orders from a group of guests?

<p>Take orders from the lady first, followed by older gentlemen or guests, and then the host (D)</p> Signup and view all the answers

What is the final step in taking orders from guests?

<p>Repeating the order back to the guests (B)</p> Signup and view all the answers

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