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Food Service: Taking Orders

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Questions and Answers

What should you do when interacting with guests, according to the text?

Avoid speaking to them and focus on other tasks
Speak clearly, address them by name, and approach them courteously (correct)
Speak vaguely and avoid addressing them by name
Only provide recommendations without considering their preferences

What is essential to consider when recommending coffee beverages to guests?

The guest's preferences for coffee flavor and strength (correct)
The menu's coffee options, but not guest preferences
Only the guest's dietary restrictions
Only the coffee menu and ignore guest preferences

What characterizes an Americano, as described in the text?

Equal parts espresso, steamed milk, and foam
Espresso with steamed milk and a small amount of foam
Diluted espresso with hot water (correct)
A concentrated coffee shot with a rich flavor

Why should you familiarize yourself with the coffee menu?

To know the different types of coffee beverages available (B) Signup and view all the answers

What does the text mention about Arabica coffee beans?

They are considered milder, more flavorful, and aromatic (B) Signup and view all the answers

What is the primary reason for observing guests in the food service industry?

To anticipate when they are ready to order (C) Signup and view all the answers

How should you approach the guest table when taking orders?

With a smile and maintaining eye contact (B) Signup and view all the answers

What is the purpose of suggestive selling in the food service industry?

To recommend menu items based on the meal period (D) Signup and view all the answers

How should you take orders from a group of guests?

Take orders from the lady first, followed by older gentlemen or guests, and then the host (D) Signup and view all the answers

What is the final step in taking orders from guests?

Repeating the order back to the guests (B) Signup and view all the answers

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