Food and Beverage Services-First Semester (1st Quarter)
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Questions and Answers

Which section of the text provides information on suggestive selling techniques for restaurants?

  • Section III (correct)
  • Section IV
  • Section I
  • Section II

    • What are the 3 elements mentioned in the text as part of the customer service strategy for suggesting selling?

  • Acid, tannins, and fish
  • Steak, fish, and red wine
  • Heat, sweet, and pair wine (correct)
  • Watery, essay, and identification

    • According to the text, what is the most important key to successful business?

  • Identifying food and wine pairing
  • Knowing suggestive selling techniques
  • Promoting food and beverage products
  • Knowing your product (correct)

    • In which section of the text can you find information on how to tell if a person is allergic to a certain food?

    <p>Section II</p> Signup and view all the answers

    According to the text, what are the 5 suggestive selling techniques for restaurants?

    <p>None of the above</p> Signup and view all the answers

    According to the text, what are the 5 suggestive selling techniques for restaurants?

    <p>Upselling, cross-selling, suggestive selling, personal recommendations, and limited-time offers</p> Signup and view all the answers

    What are the 3 elements mentioned in the text as part of the customer service strategy for suggesting selling?

    <p>Product knowledge, customer engagement, and personalized service</p> Signup and view all the answers

    According to the text, what is the most important key to successful business?

    <p>Knowing your product</p> Signup and view all the answers

    Which section of the text provides information on suggestive selling techniques for restaurants?

    <p>III. Identification</p> Signup and view all the answers

    What are the 3 elements mentioned in the text as part of the customer service strategy for suggesting selling?

    <p>Essay, identification, and fill in the blank</p> Signup and view all the answers

    According to the text, what is the most important key to successful business?

    <p>Knowing your product</p> Signup and view all the answers

    Which section of the text provides information on customer satisfaction?

    <p>Conclusion/Summary</p> Signup and view all the answers

    What is the title of the book mentioned in the text as a reference?

    <p>Food and Beverage Service Procedure: A Comprehensive Approach</p> Signup and view all the answers

    How many elements are mentioned in the text as part of the customer service strategy for suggestive selling?

    <p>3</p> Signup and view all the answers

    What is the most important key to successful business according to the text?

    <p>Customer satisfaction</p> Signup and view all the answers

    Which section of the text provides information on books and journals?

    <p>References and Supplementary Materials</p> Signup and view all the answers

    What is the purpose of suggestive selling in the food and beverage service industry?

    <p>To increase customer satisfaction</p> Signup and view all the answers

    Which section of the text provides information on the resources for further study?

    <p>References and Supplementary Materials</p> Signup and view all the answers

    What is the author's last name of the book mentioned in the text as a reference?

    <p>Cornell</p> Signup and view all the answers

    Which section of the text provides information on resources for further study?

    <p>References and Supplementary Materials</p> Signup and view all the answers

    What is the title of the book mentioned in the text as a reference?

    <p>Food and Beverage Service Procedure: A Comprehensive Approach by Daryl Ace V. Cornell</p> Signup and view all the answers

    What are the 3 elements mentioned in the customer service strategy for suggestive selling?

    <p>Assisting customers, providing special needs, and customer satisfaction</p> Signup and view all the answers

    Which of the following should be done before the event starts?

    <p>Fill glasses with water</p> Signup and view all the answers

    What should be done once the event has ended?

    <p>Clear tables</p> Signup and view all the answers

    What should be done during the event to fulfill guest needs?

    <p>Fill glasses with water</p> Signup and view all the answers

    What should be done to ensure that food is served properly?

    <p>Ensure that food is prepared</p> Signup and view all the answers

    What should be done to clean the premises after the event?

    <p>Clear tables</p> Signup and view all the answers

    Which of the following should be done before the event starts?

    <p>Fill glasses with water</p> Signup and view all the answers

    What should be done during the event to fulfill guest needs?

    <p>Carry food to the tables</p> Signup and view all the answers

    What should be done to clean the premises after the event?

    <p>Clear tables</p> Signup and view all the answers

    Which one of these should be done before the event starts?

    <p>Fill glasses with water</p> Signup and view all the answers

    What should be done once the event has ended?

    <p>Clear premises</p> Signup and view all the answers

    What should be done to clean the premises after the event?

    <p>Clean premises along with the staff</p> Signup and view all the answers

    According to the text, why is glassware the last to be removed when clearing tables?

    <p>Glassware is the most fragile and needs extra care.</p> Signup and view all the answers

    Why is it important to mention the amount received when accepting payment?

    <p>To calculate the change to be given back to the customer.</p> Signup and view all the answers

    What is the main reason for glassware being the last to be removed when clearing tables?

    <p>Glassware is the most fragile and needs extra care.</p> Signup and view all the answers

    Why is mentioning the amount received important when accepting payment?

    <p>To calculate the change to be given back to the customer.</p> Signup and view all the answers

    What is the primary reason for glassware being the last to be removed when clearing tables?

    <p>Glassware is the most fragile and needs extra care.</p> Signup and view all the answers

    According to the text, why is glassware the last to be removed when clearing tables?

    <p>Glassware is the most fragile and can easily break if removed earlier</p> Signup and view all the answers

    According to the text, why is it important to mention the amount received when accepting payment?

    <p>To ensure accurate record-keeping and prevent disputes</p> Signup and view all the answers

    According to the text, why is it important to mention the amount received when accepting payment?

    <p>To ensure accurate record-keeping and prevent disputes</p> Signup and view all the answers

    Why is it important to mention the amount received when accepting payment?

    <p>To avoid any misunderstandings or disputes about the payment</p> Signup and view all the answers

    Why is it important to mention the amount received when accepting payment?

    <p>To avoid any disputes or confusion regarding the payment amount.</p> Signup and view all the answers

    Why do you think glassware is the last to be removed when clearing tables?

    <p>Because it is the most delicate and needs to be handled with care.</p> Signup and view all the answers

    Which of the following items is considered a portion pack or control packaged item for room service?

    <p>A box of cereal</p> Signup and view all the answers

    What skills do room service staff need to have?

    <p>Knife skills and basic cooking skills</p> Signup and view all the answers

    What information should be included in a Room Service Order form?

    <p>Current date and docket number</p> Signup and view all the answers

    What additional needs should be recorded in a room service order?

    <p>Table napkins or runners</p> Signup and view all the answers

    What is the purpose of setting up and equipping the room service area with necessary food and beverage items?

    <p>To meet customers' needs</p> Signup and view all the answers

    Which of the following items is considered a portion pack or control packaged item for room service?

    <p>Extra sauces</p> Signup and view all the answers

    What information needs to be included in a Room Service Order form?

    <p>Current date and docket number</p> Signup and view all the answers

    What skills do room service staff need to have?

    <p>Knife skills</p> Signup and view all the answers

    Which of the following is NOT a necessary item to be recorded in a Room Service Order form?

    <p>Number of guests in the room</p> Signup and view all the answers

    What skills are required for Room Service staff according to the text?

    <p>Knife skills and basic cooking skills</p> Signup and view all the answers

    Which of the following is NOT considered a portion pack or control packaged item for room service?

    <p>Ham and salmon</p> Signup and view all the answers

    Which of the following is a recommended approach for Room Service staff to address comments or complaints?

    <p>Verbally express comments or complaints politely and respect the professionalism of the preparation staff</p> Signup and view all the answers

    In establishments where room service is common, what should the kitchen staff be aware of?

    <p>The nature of room service presentation problems</p> Signup and view all the answers

    Which of the following is mentioned as a reference in the text?

    <p>Food and Beverage Service Procedure: A Comprehensive Approach by Daryl Ace V. Cornell</p> Signup and view all the answers

    Which of the following is a recommended approach for Room Service staff to address comments or complaints?

    <p>Verbally express the comments or complaints politely</p> Signup and view all the answers

    What is the purpose of setting up and equipping the room service area with necessary food and beverage items?

    <p>To provide a convenient and efficient service for guests</p> Signup and view all the answers

    Which of the following is a recommended approach for Room Service staff to address comments or complaints?

    <p>Verbally express their comments or complaints politely</p> Signup and view all the answers

    Why should kitchen staff in establishments with room service be aware of the nature of room service presentation problems?

    <p>To ensure that the kitchen staff responds accordingly to the problems</p> Signup and view all the answers

    What is the purpose of setting up trays, trolleys, and equipment for room service?

    <p>To facilitate the transportation of food and beverages to guest rooms</p> Signup and view all the answers

    Which of the following is NOT a recommended approach for Room Service staff to address comments or complaints?

    <p>Complain loudly and disrespectfully</p> Signup and view all the answers

    What is the purpose of setting up and equipping the room service area with necessary food and beverage items?

    <p>To create a professional and organized environment</p> Signup and view all the answers

    What should Room Service staff do if they have comments or complaints about the preparation staff?

    <p>Verbally express their comments or complaints politely</p> Signup and view all the answers

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