Five-Force Model and Competitive Advantage

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What does Supply Chain Management (SCM) determine?

How to advertise products

When to schedule customer service

What supplies are required for the value chain (correct)

How to retain loyal customers

What aspect does Customer Relationship Management (CRM) help companies manage?

Customer encounters including marketing and advertising (correct)

Employee payroll management

Supply chain transportation logistics

Product quality control

What is a competitive advantage?

A significant, ideally long-term benefit to a company over its competition (correct)

A short-term benefit to a company over its competition

An increase in employee turnover rate

Having a large number of competitors

How can organizations use information systems to gain a competitive advantage?

By lowering costs, improving customer service, or providing better products Signup and view all the answers

What does Porter's competitive forces model aim to analyze?

5 Signup and view all the answers

In the context of Supply Chain Management (SCM), what does 'processing supplies into finished goods and services' involve?

Converting raw materials into final products Signup and view all the answers

What are the ways to achieve a competitive advantage according to the text?

Cost leadership, Differentiation, Niche strategy Signup and view all the answers

What is one measure of IS value discussed in the text?

Return on investment (ROI) Signup and view all the answers

Which factor is not discussed as a part of the Five-Force Model in the text?

Customer awareness and satisfaction Signup and view all the answers

What does Organizational Change involve according to the text?

Renovating technology systems Signup and view all the answers

Which term describes the radical redesign of business processes to achieve significant breakthroughs in business results?

Reengineering Signup and view all the answers

What impact can an organization's structure have on information systems according to the text?

Creating a receptive climate for new operations Signup and view all the answers

Which of the following best describes the essence of strategy according to the text?

Achieving a competitive advantage through innovation Signup and view all the answers

What is the primary goal of any organization according to the text?

Providing value to stakeholders Signup and view all the answers

Which of the following is NOT considered a part of the value chain according to the text?

Human resources management Signup and view all the answers

How can information technology (IT) add value to an organization?

All of the above Signup and view all the answers

Which of the following is NOT a type of organizational resource mentioned in the text?

Intellectual property Signup and view all the answers

What is the relationship between strategic information systems and organizational strategy according to the text?

Strategic information systems help accomplish a specific organizational strategy Signup and view all the answers

Five-Force Model and Competitive Advantage

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