SOP 34-35

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Questions and Answers

What is the purpose of the policy mentioned in the text on Grievance procedures?

To establish rules for promotion within the department

To direct personnel on filing a grievance (correct)

To outline the steps for applying for leave

To define the dress code for Fire Rescue personnel

Where will documentation related to disciplinary actions be maintained?

In the employee’s personnel file (correct)

In the employee's personal diary

In the HR department's common files

In a separate file cabinet within the office

What is considered part of management rights concerning disciplinary actions against collective bargaining unit personnel?

Allowing unlimited paid time off

Providing free meals to employees

Taking disciplinary action for proper cause (correct)

Organizing team-building events

Where can career personnel find information about their right to appeal suspension or discharge?

In Article 6 of the Collective Bargaining Agreement Signup and view all the answers

What will be considered just cause by the Department and the Board of County Commissioners?

Failure to follow proper procedures for submitting a grievance Signup and view all the answers

What should career personnel do first if they want to appeal a decision according to the text?

Submit an appeal in writing as per the Collective Bargaining Agreement Signup and view all the answers

What is the purpose of the grievance/appeal policy established in the County Administrative Code?

To provide a way for employees to solve problems and resolve disputes regarding the application, meaning or interpretation of the County's practices and procedures. Signup and view all the answers

Which employees are excluded from using the grievance/appeal procedure outlined in the policy?

New employees serving their initial probation, personnel under a collective bargaining agreement, and temporary employees or auxiliary personnel. Signup and view all the answers

What is the first step an employee must take when filing a grievance or appeal?

Discuss the matter with their immediate supervisor within five (5) working days of the occurrence of the incident. Signup and view all the answers

What is the time frame for the Fire Rescue Chief to schedule and conduct a meeting with the employee if the employee appeals to Level One?

Within five (5) working days of receipt of the appeal. Signup and view all the answers

What is the time frame for the Assistant County Administrator or designee to conduct a meeting with the employee if the employee appeals to Level Two?

Within ten (10) working days of receipt of the appeal. Signup and view all the answers

What is the time frame for the employee to appeal to Level Three after receiving the Assistant County Administrator or designee's response?

Within five (5) working days. Signup and view all the answers

What is the purpose of the meetings encouraged between the parties involved at each level of the grievance/appeal process?

To allow the decision-maker to gather more information before providing a response. Signup and view all the answers

What is the stated intent and desire of the County regarding employee concerns?

To encourage employees to discuss concerns with their supervisor without fear of reprisal. Signup and view all the answers

What is the purpose of the Prohibition of Unlawful Harassment policy mentioned in the grievance/appeal policy?

To provide a separate procedure for employees to address concerns regarding discrimination or harassment. Signup and view all the answers

What is the stated purpose of the three levels of review established in the grievance/appeal policy?

To provide a means for employees to efficiently address their concern with a higher level authority. Signup and view all the answers

What does the Safe Haven law in Florida allow parents to do?

Surrender their newborns anonymously at designated facilities without facing legal consequences Signup and view all the answers

Which facilities can accept custody of a surrendered newborn under the Safe Haven law in Florida?

Hospitals, emergency medical service stations, and fire stations with qualified staff Signup and view all the answers

How old does a newborn infant need to be according to Florida Statute 383.50(1) to be abandoned under the Safe Haven law?

Approximately not older than seven days Signup and view all the answers

What is the responsibility of personnel upon accepting physical custody of a surrendered newborn?

Provide emergency medical services to the newborn Signup and view all the answers

What information do personnel need to ask for after taking custody of a surrendered newborn?

Basic health information on the child Signup and view all the answers

Where should personnel transport a surrendered newborn after accepting physical custody?

Nearest hospital with appropriate emergency medical services Signup and view all the answers

What is the purpose of the meeting conducted by the County Administrator or their designee?

To discuss the employee's appeal and render a final decision Signup and view all the answers

What is the consequence of an untimely appeal or request for a hearing?

The appeal will be considered settled based on management's last answer Signup and view all the answers

Which employees are not eligible to use the appeals procedure outlined in the text?

all of the above Signup and view all the answers

What is the purpose of the St. Johns County Fire Rescue's procedure regarding visitors to their facilities?

To ensure that all visitors are greeted and their intentions or needs are addressed Signup and view all the answers

If an employee is dissatisfied with a decision or action of an individual in another department, what should they do?

Address the appeals through the chain of command in that department Signup and view all the answers

What is the role of the Personnel Services Department in the appeals process?

To administer the commitment to fair treatment procedure Signup and view all the answers

What is the purpose of extending the time limits prescribed for the appeals process?

To accommodate extenuating circumstances and assess all available information Signup and view all the answers

What is the County's practice regarding the participation of court reporters or attorneys in the appeals process?

Court reporters and attorneys are not allowed to participate Signup and view all the answers

What is the purpose of maintaining records, notes, correspondence, decisions, and actions pertaining to the complaint?

To ensure transparency and accountability in the appeals process Signup and view all the answers

What does the text state regarding an employee's right to representation during discussions with the County Administrator?

Employees have the right to be accompanied by another employee Signup and view all the answers

When should Fire Rescue Communications be contacted?

When a situation arises that requires documentation Signup and view all the answers

Which of the following information is NOT required on the visitor's log at Fire Rescue facilities?

Home address of the visitor Signup and view all the answers

What should be done if a visitor states they are trying to obtain public records?

They should be directed to Fire Rescue Administration to obtain the information Signup and view all the answers

When taking a complaint from a visitor, what information should be forwarded to the appropriate Battalion Chief?

Name, address, phone number(s) of the complainant, name and address where the call occurred (if different), and type of call, date of service, general nature of complaint Signup and view all the answers

What is the procedure for taking a proper blood pressure reading?

Prepare a Blood Pressure Reporting Card noting the individual's name and date of service, have the individual sit and relax for several minutes, take a seated blood pressure in the left upper extremity (unless contraindicated), and record the blood pressure, time, and extremity used Signup and view all the answers

When should a person be considered a patient requiring further medical attention after a blood pressure reading?

If they exhibit signs or symptoms (e.g., chest pain, headache) regardless of the numerical reading Signup and view all the answers

What is considered a hypertensive emergency according to the St. Johns County Fire Rescue Medical SOPs?

A blood pressure reading of 200/110 mmHg or higher Signup and view all the answers

What should be done if an individual's blood pressure falls outside normal limits but does not meet the definition of a hypertensive emergency?

Urge the individual to contact their personal physician Signup and view all the answers

What should personnel do if someone is suffering a hypertensive emergency and/or associated medical complaint?

Every attempt should be made to convince the patient to allow for treatment and/or transport Signup and view all the answers

Study Notes

Grievance and Appeal Procedure

The County has a procedure in place to ensure fair treatment of employees and to address concerns and disputes in an efficient and equitable manner.
This procedure does not apply to new employees serving their initial probation, personnel under a collective bargaining agreement, and temporary employees or auxiliary personnel.
Employees who have concerns regarding discrimination or harassment should follow the procedure explained in the Prohibition of Unlawful Harassment policy.

Levels of Review

There are three levels of review established to address employee concerns:
- Level One: Employee discusses concerns with immediate supervisor within 5 working days of the occurrence.
- Level Two: Employee appeals to the Fire Rescue Chief, submitting concerns in writing, and meeting with the Chief within 5 working days.
- Level Three: Employee appeals to the Assistant County Administrator, submitting all previous documents and new comments, and meeting with the Administrator within 10 working days.

Safe Haven Law

The Safe Haven Law allows parents to anonymously leave their unharmed newborns (not more than a week old) at any safe haven facility without fear of prosecution.
Facilities that can accept custody of a newborn include hospitals, emergency medical service stations, and fire stations.
Personnel will provide emergency medical services, ask for basic health information, and transport the newborn to the nearest hospital.

General Provisions

There will be no retaliation against an employee for utilizing this procedure.
Employees at Department Director level and collective bargaining employees are not eligible to use this procedure.
The County Administrator's decision is final and no further appeals are available through the County.

Visitors to Fire Rescue Facilities

Visitors will be greeted and asked of their intentions or needs.
Suspicious guests or circumstances will be reported to a station officer.
Visitors will be required to provide basic information on the visitor log, except for County employees, contracted vendors, and family visits.

Blood Pressure Checks

Blood pressure checks will be taken and recorded on a Blood Pressure Reporting Card.
The individual's name, date of service, and blood pressure reading will be recorded.
Normal blood pressure is generally defined as 90/60 to 140/90 mmHg.
Abnormal readings or symptoms will prompt further medical attention.

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Description

Test your knowledge of the standard methods and processes for filing a grievance in the Fire Rescue department. Learn about disciplinary procedures and actions in compliance with St. Johns County policy. Understand the documentation procedures for tracking purposes.