Organization and Administration

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Questions and Answers

Who designates the Honor Guard Commander and Assistants?

The Department Supervisor

The Honor Guard Commander

The Fire Chief (correct)

The Event Coordinator

What is the purpose of the Honor Guard Commander maintaining a SOG for Honor Guard Operations?

To coordinate ceremonial requirements at designated department functions

To outline the selection process for Honor Guard Members

To establish protocol for funerals at the Chief's Request

To provide guidelines for Honor Guard Operations (correct)

What is a requirement for candidates interested in joining the Honor Guard?

Scheduling an interview with the Honor Guard Commander

Submission of a letter of approval from the department supervisor

Submission of a written letter of interest to the Fire Chief

Submission of a written letter of interest to the Honor Guard Commander (correct)

Who makes the final determination for approving Honor Guard Members?

The Fire Chief Signup and view all the answers

What is a reason for removing a member from the Honor Guard?

Lack of participation Signup and view all the answers

What is the role of the Honor Guard in relation to outside agencies?

To represent the department at events for outside agencies Signup and view all the answers

What is the Honor Guard Commander responsible for reviewing?

Participation and commitment for each member Signup and view all the answers

Who can assign members to the Honor Guard?

Only Non-Probationary members of the department Signup and view all the answers

What is the main purpose of the billing procedure in Hanover County?

To establish policies for emergency medical transport services Signup and view all the answers

Who is responsible for overseeing the billing process in Hanover County?

Business Manager Signup and view all the answers

What is necessary for Hanover County Fire-EMS to share with the billing agency?

Patient records Signup and view all the answers

What is the role of the Assistant Chief of Administration in the billing process?

To receive reports of inconsistencies directly from the Business Manager Signup and view all the answers

What is required of all providers in Hanover County Fire-EMS?

To complete necessary forms and provide information relating to patient care Signup and view all the answers

What is the role of the billing contractor in Hanover County?

To file claims with the applicable insurance company Signup and view all the answers

What is the purpose of the Health Insurance Portability and Accountability Act (HIPAA)?

To protect patient records and ensure confidentiality Signup and view all the answers

What is the responsibility of the Department in Hanover County?

To bill for all services in accordance with the Policy Signup and view all the answers

What is required to verify the identity of the individual served in new accounts?

Insurance card and driver's license documentation Signup and view all the answers

Who can request a copy of the Pre-Hospital Patient Care Report (PPCR) in person?

Only the patient or appointed person Signup and view all the answers

What is the purpose of the billing contractor's phone call to new patients?

To verify the information contained in the form Signup and view all the answers

What is accepted from attorneys' offices in relation to PPCRs?

A release form Signup and view all the answers

What is the Department's policy regarding personal information over the phone?

Do not provide personal information over the phone Signup and view all the answers

Who is notified if there are any inappropriate actions detected in relation to PPCRs?

The Chief of Fire-EMS and Business Manager Signup and view all the answers

What is the primary purpose of the additional information request form?

To verify patient identity and insurance information Signup and view all the answers

What is the Department's policy regarding the release of PPCRs?

Release PPCRs only to the patient or appointed person Signup and view all the answers

Where can personnel find the overnight travel and mileage reimbursement form?

On the department of Fire-EMS’ SharePoint site, under documents library, administration documents, budget and payroll documents folder Signup and view all the answers

What is the purpose of the procedure outlined in this policy?

To ensure accountability for all department training and travel requests Signup and view all the answers

What type of activities are considered legitimate travel requests?

Activities directly related to or associated with the business of the county, and which provide a substantial benefit to the county Signup and view all the answers

Who can personnel contact for questions or support with the overnight travel and mileage reimbursement form?

The department of Fire-EMS’ business manager or department’s account payable representative Signup and view all the answers

What is required to receive reimbursement for expenditures while on a trip or training attendance?

Filling out the finance and management services’ overnight travel and mileage reimbursement form Signup and view all the answers

Where can personnel access Hanover County Finance and Management Services Policies?

In the department of Fire-EMS’ documents library Signup and view all the answers

What is the advantage of accessing the overnight travel and mileage reimbursement form through the SharePoint site?

It allows personnel to utilize the fillable features of the document Signup and view all the answers

What is the reference for the Travel and Business Expense Policy?

Hanover County Finance and Management Services Policies, Section 10 Travel and Business Expense Policy, Sub-Section 10-1 and 10-2 Signup and view all the answers

What is the primary purpose of the Funded Travel and Business Expense Policy?

To institutionalize a process for requesting permission/approval for training and travel opportunities Signup and view all the answers

Who is eligible for benefits as family members of residential applicants?

Only family members of residential applicants Signup and view all the answers

What is the scope of the Funded Travel and Business Expense Policy?

Any training and travel requested by personnel Signup and view all the answers

What is the primary goal of the billing policy for Emergency Medical Transport?

To operate in accordance with County Codes Signup and view all the answers

What is the purpose of the verification procedure in the Funded Travel and Business Expense Policy?

To ensure that adequate funds are available to support the request Signup and view all the answers

What is the role of the approval mechanisms in the Funded Travel and Business Expense Policy?

To provide a formal process for requesting permission/approval for training and travel opportunities Signup and view all the answers

What is the primary benefit of the Funded Travel and Business Expense Policy?

It provides a process for requesting permission/approval for training and travel opportunities Signup and view all the answers

What is the relationship between the billing policy for Emergency Medical Transport and the County Codes?

The policy operates in accordance with the County Codes Signup and view all the answers

Study Notes

Honor Guard (SOP)

The Honor Guard is responsible for maintaining ceremonial equipment, representing the department at events, and serving as a clearinghouse for ceremonial protocol matters.
The Honor Guard Commander is designated by the Fire Chief and is responsible for maintaining a Standard Operating Guidelines (SOG) for Honor Guard Operations.
The Honor Guard Commander also maintains a selection process for Honor Guard Members, which includes:
- Assignment availability to non-probationary members in good standing.
- Written letter of interest submission to the Honor Guard Commander.
- Letter of approval/support from the immediate supervisor.
- Interview with the Honor Guard Commander.
- Recommendation for approval to the Fire Chief.
- Final determination by the Fire Chief.

Honor Guard Member Responsibilities

Members may be removed from the Honor Guard upon recommendation of the Commander to the Fire Chief for just cause, including:
- Lack of participation.
- Executive Officer (SOP) - 33.

Billing of Emergency Medical Transport (SOP)

The purpose of this policy is to establish guidelines for billing emergency medical transport services in accordance with Chapter 9 of the Hanover County Code.
Hanover County has contracted with an approved billing contractor to file claims with applicable insurance companies.
The billing process requires sharing patient records with the billing agency, ensuring compliance with HIPAA regulations.
The Business Manager oversees the billing process and reports any inconsistencies to the Assistant Chief of Administration.

Billing Process

Providers must adhere to applicable laws, policies, and directives, complete necessary forms, and provide information relating to patient care.
The Department bills for all services in accordance with this policy.
New accounts require verification of patient identity through:
- Requesting insurance cards and driver's licenses for documentation.
- Mailing additional information request forms to patients.
- Billing contractor contacting patients by phone to verify information.
Existing accounts require verification of patient identity through:
- Requesting a copy of the Pre-Hospital Patient Care Report (PPCR) in person only.
- Accepting release forms from attorneys' offices.
- Verifying identification of customers requesting information by telephone.

Quality and Accountability

This policy operates in accordance with all County Codes, ensuring consistent decision-making.

Funded Travel and Business Expense (SOP)

The purpose of this policy is to institutionalize a process for requesting permission/approval for training and/or travel opportunities that benefit the department of Fire-EMS.
The process includes proper approval mechanisms and a verification procedure to ensure adequate funds are available.
Personnel must fill out the finance and management services' overnight travel and mileage reimbursement form to receive reimbursement for expenditures.
The overnight travel and mileage reimbursement form is available on the department's SharePoint site.

References

Training and Travel Approval Request
Hanover County Finance and Management Services Policies, Section 1 General Provisions, Sub-Section I
Hanover County Finance and Management Services Policies, Section 10 Travel and Business Expense Policy, Sub-Section 10-1 and 10-2
Travel Reimbursement Form.xlsx

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