Fayette County 911 Training Manual Quiz
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Questions and Answers

When a responder requests a wrecker, what information should be added to the call?

  • The make and model of the vehicle
  • The color and location of the vehicle
  • The type of vehicle and the location
  • The type of vehicle, color, and location (correct)

Fire tones are sounded three times, with each tone separated by 4 minutes.

True (A)

What is the primary role of the fire department at a Motor Vehicle Accident (MVA)?

Traffic control and scene safety for LEO and EMS

In the event the OIC advises to cancel units responding from other departments, you are to set off the proper tones on one ______ only.

<p>tower</p> Signup and view all the answers

Match the following conditions to the appropriate response agency:

<p>Airbag deployment = Fire department Fluid leakage = Fire department T-bone collision = Fire department Ejection = Fire department Smoke or steam = Fire department Rollover = Fire department Pedestrian = Fire department Reported injuries = Fire department Head on collision = Fire department Entrapment = Fire department Multi-car high speed collision = Fire department Motorcycle = Fire department Vehicles still in the roadway = Fire department No injuries, no one in or around the vehicle, and no entrapment = Law enforcement</p> Signup and view all the answers

Law enforcement or EMS personnel can cancel the fire department's response to a fire.

<p>False (B)</p> Signup and view all the answers

What is the minimum number of ambulances dispatched to a structure fire?

<p>One</p> Signup and view all the answers

Why should the fire department be toned first during an MVA?

<p>To control traffic and ensure scene safety (B)</p> Signup and view all the answers

What type of training is required for recertification every 2 years for CPR?

<p>8 hours in house (D)</p> Signup and view all the answers

TEXTY is capable of providing the location of a person through text messages.

<p>True (A)</p> Signup and view all the answers

What is the purpose of the Regroup system?

<p>To inform the community of valuable information such as road closures and severe weather.</p> Signup and view all the answers

APCO PST1 is a __-week course that can be taken online.

<p>6</p> Signup and view all the answers

Match the following FEMA Independent Study courses with their duration:

<p>Introduction to Incident Command System = 2 hours Basic Incident Command System for Initial Response = 4 hours National Response Framework, an Introduction = 3 hours Telecommunicators Emergency Response Task Force = 3 hours</p> Signup and view all the answers

Which of the following is NOT a course offered for recertification online every 2 years?

<p>WEAPONS (D)</p> Signup and view all the answers

Emergency Medical Dispatch (APCO EMD) can only be taken online.

<p>False (B)</p> Signup and view all the answers

There are __ major areas that Fayette County EMS serves.

<p>4</p> Signup and view all the answers

What should you do if a caller gets disconnected during a crisis call?

<p>Call them back. (B)</p> Signup and view all the answers

You should ask a victim if they will press charges when responding to a crisis call.

<p>False (B)</p> Signup and view all the answers

What must you do when an officer advises that they have served a Domestic Violence Petition (DVP)?

<p>Record the name of the officer, date, and time on the paper copy and file it.</p> Signup and view all the answers

The three ways alarm calls can be reported are Alarm Terminal, Alarm Companies, and __________.

<p>Passersby</p> Signup and view all the answers

Match the type of call with the appropriate description:

<p>Robbery = Involves the threat or use of force Larceny = Theft without force Alarm Calls = Reported through terminals or companies DVP Violation = Check for a Domestic Violence Petition</p> Signup and view all the answers

In the case of a robbery, which question is important to ask?

<p>Are weapons involved? (D)</p> Signup and view all the answers

All larceny cases are considered to be in progress at the time of reporting.

<p>False (B)</p> Signup and view all the answers

What is crucial to verify when responding to a call about a DVP violation?

<p>Check the Domestic Violence Petition (DVP) Registry to verify that a DVP is in effect.</p> Signup and view all the answers

What are the three primary fire radio channels?

<p>Fire paging, Fire talk, Fire SIRN (C)</p> Signup and view all the answers

The fire dispatcher is solely responsible for dispatching units to the scene of an incident.

<p>False (B)</p> Signup and view all the answers

What is the maximum number of fire departments that should be toned out for a residential or commercial fire?

<p>Four</p> Signup and view all the answers

In the event of a structure fire, the dispatcher should tone out the appropriate ______ unit.

<p>EMS</p> Signup and view all the answers

Match the following fire dispatcher duties with their descriptions:

<p>Answering unit's radio traffic = Maintaining communication with responding units Contacting utility companies = Ensuring the safety of responders and the public Dispatching additional units = Providing additional resources as needed Familiarity with fire boundaries and fire maps = Knowing the service area and proper response routes</p> Signup and view all the answers

What is the primary function of the [KQ-] code?

<p>To check for in-state driver's licenses (D)</p> Signup and view all the answers

The [WEAPON] system is utilized by the ___ Police Department.

<p>West Virginia</p> Signup and view all the answers

Fayette County 911 dispatchers primarily utilize 10-Codes for communication with officers.

<p>False (B)</p> Signup and view all the answers

Match the following codes with their corresponding meanings:

<p><strong>[DQ-]</strong> = To run out of state driver's license <strong>[KQ-]</strong> = To run in of state driver's licenses <strong>[OLN-]</strong> = references a driver's license <strong>[QH-]</strong> = Query history <strong>[QR-]</strong> = Query Response <strong>[QNP]</strong> = Query NICS Protection Orders <strong>[QNR]</strong> = Query NICS Record <strong>[FQ-]</strong> = Full Query <strong>[ORI]</strong> = Originating agency identifier <strong>[OCA]</strong> = Originating agency case number (State Message Number) <strong>[NCIC-]</strong> = National Crime Information Center <strong>[NCMEC-]</strong> = National Center for Missing and Exploited Children <strong>[NICS]</strong> = National Instant Criminal Background Check <strong>[LPR]</strong> = License plate reader <strong>RSM.-</strong> = Request State Message <strong>[WEAPON]</strong> = West Virginia Police Automated Network <strong>[VIN-]</strong> = Vehicle Identification Number <strong>27 Query -</strong> = references a driver's license <strong>Query-</strong> = references a registration <strong>[29 Query-]</strong> = references warrants</p> Signup and view all the answers

What is the purpose of the [NICS] system?

<p>The National Instant Criminal Background Check (NICS) system is used to conduct background checks for firearm purchases.</p> Signup and view all the answers

Which of the following is NOT a responsibility of the Law Dispatcher?

<p>Providing legal advice to officers in the field (D)</p> Signup and view all the answers

When multiple calls come in simultaneously, how does the PST prioritize them?

<p>According to the highest priority call first, then the second highest, and so on (D)</p> Signup and view all the answers

The Law channels used by Fayette County 911 are SIRN LAW and Law on Analog.

<p>True (A)</p> Signup and view all the answers

Flashcards

Regroup

A system that allows the public to receive urgent information like road closures or weather alerts.

TEXTY

A mobile messaging feature that allows telecommunicators to receive and respond to text messages from callers, especially helpful in situations where calling is unsafe.

APCO PST1 Public Safety Telecommunicator (Basic Dispatch)

A training course for telecommunicators providing basic skills and knowledge in handling emergency calls and communication.

APCO EMD (Emergency Medical Dispatcher)

A training course that teaches emergency medical dispatching techniques, allowing telecommunicators to provide crucial guidance to callers before first responders arrive.

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WEAPONS (West Virginia Automated Police Networking System)

A digital database that stores and retrieves information about individuals, vehicles, and incidents for law enforcement agencies.

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Incident Command System (ICS)

A structured approach for managing emergency incidents, using a standardized framework for organizing resources and responsibilities.

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National Response Framework (NRF)

A framework that outlines how different federal, state, and local agencies should collaborate and coordinate during national-level emergencies.

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Telecommunicators Emergency Response Task Force (TERT)

A program designed to educate and train telecommunicators in emergency response procedures and techniques.

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MVA/MVC

A general term referring to accidents involving motor vehicles. It can include collisions, crashes, or other incidents where a vehicle is involved.

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L.Z.

Designated areas for landing helicopters or other air medical vehicles, often used for emergency medical transportation.

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Fire dispatcher

The personnel responsible for receiving and dispatching emergency calls for fire, EMS, and other services. They coordinate the response of emergency units to incidents.

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Fire dispatcher's primary responsibility

The primary responsibility of the fire dispatcher is to monitor fire department radio channels and ensure that calls for service are dispatched promptly.

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Fire radio channels

Different channels used by fire departments for communication. Fire paging is used for alerts, fire talk is for general communication, and fire SIRN is for specific alerts.

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Fire dispatcher's additional duties

The fire dispatcher also answers radio traffic from responding units, assists with requests from responders, contacts utility companies, and dispatches additional units as needed.

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Fire dispatcher's knowledge of boundaries

Knowledge of fire department boundaries and maps is essential for the dispatcher to effectively determine the closest available department to an incident.

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Dispatching procedures for fire incidents

Dispatching procedures for incidents involving the fire department. They involve determining the appropriate departments based on the incident's location and dispatching the necessary units promptly.

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DQ-

Used to query out-of-state driver's licenses.

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KQ-

Used to query in-state driver's licenses.

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OLN-

A field in a driver's license record.

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FQ-

A query request made to NCIC.

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ORI

The originating agency identifier.

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OCA

A unique case number assigned by the originating agency.

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NCIC-

National Crime Information Center, used to check driver's licenses, warrants, and other information.

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WEAPON-

The West Virginia Police Automated Network, used to run queries for driver’s licenses, registrations, and warrants.

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Breaking through Hysterical Threshold

Using calm, repetitive, and persistent communication to help a caller regain control during a crisis.

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Repeat Back Information

The act of continually repeating information to ensure accuracy and understanding.

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Clear Radio Traffic

Ensuring that all radio transmissions are clear and easily understood by officers at an active shooter scene.

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Radio Communications Coordinator

The designated person who manages all radio communication during an active shooter event.

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Emergency Services Coordination

The process of keeping all emergency services informed about the situation and directing them to appropriate locations.

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Specific Intelligence Gathering

Obtaining precise information on the location of the active shooter.

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Immediate Notification

Immediately notifying relevant authorities and administrators about an active shooter situation.

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Clear Radio Transmission with Encryption

Ensuring clear radio communication during an active shooter situation by maintaining encryption.

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Dispatcher Adding Information

When a responder requests additional resources, such as a wrecker, the dispatcher should include this information in the dispatch call along with the responder's unit number and the number of personnel on board.

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Fire Tones

Fire tones are used to alert fire departments and repeated at intervals to ensure all units are aware of the emergency.

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EMS Dispatch for MVCs

When a fire department is toned for an MVA/MVC, an ambulance should always be toned simultaneously.

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MVA Conditions Requiring Fire Department

If an MVA/MVC involves any of the following conditions, fire department response is required: airbag deployment, fluid leakage, T-bone collision, ejection, smoke or steam, rollover, pedestrian involvement, reported injuries, head-on collision, entrapment, multi-car high-speed collision, motorcycle involvement or if vehicles are still in the roadway.

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MVA Conditions Requiring Only Law Enforcement

If there are no injuries, no one in or around the vehicle, and no entrapment, only law enforcement should be dispatched.

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Fire Department Role at a MVA

The fire department is responsible for traffic control and making the scene safe for law enforcement and EMS. EMS cannot direct traffic, and law enforcement focuses on scene reconstruction and gathering information.

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Ambulance Commitment at Structure Fires

Ambulances are committed to the scene of a structure fire until released by incident command.

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Dispatching Additional Resources

Requests for additional personnel, apparatus, or companies should be dispatched immediately according to established ICS (Incident Command System) procedures

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Caller Safety

Ensure caller safety by keeping them on the line, suggesting a safe location for them to relocate, and always calling back if the call gets disconnected.

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DVP Violation

When dealing with a Domestic Violence Petition (DVP) violation, verify the DVP is active, treat it like a domestic incident, and note officer details for any DVP served.

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Larceny / Theft

This category broadly covers any act of stealing, from shoplifting and gas drive-offs to theft of any item. Match the nature of the theft with the appropriate description in the CAD system.

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Alarm Calls

Alarm calls can be reported in three different ways: through alarm terminals, by alarm companies, or by passersby hearing an audible alarm.

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Alarm Call Information

Gather the following information for all alarm calls: alarm company name, building address, alarm company phone number, building name, premise phone number, zone, if anyone has been contacted, operator name/number, and reference.

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Robbery Call Questions

When responding to robbery calls, determine if weapons are involved, if the suspect is still on scene, and if they left, how they departed (on foot or in a vehicle).

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Study Notes

Fayette County 911 Training Manual

  • This manual details training for 911 dispatchers in Fayette County, covering communications, EMS, and fire dispatch.
  • The manual is written by Jennifer Clendenin and approved by Tonja McMullen.

Table of Contents

  • Section 1: Fayette County Communications Dispatch Statement, includes Telecommunicator Code of Ethics and 911 Dispatch Training topics like Geography, Phased Training, Morals, Ethics, Values, RapidSOS, TEXTY, and Mandatory Training.
  • Section 2: Fayette County 911 EMS Dispatch Training, covering EMS Stations/Locations/Towers, Fayette County 911 EMS SOP, EMS Terminology, Medical Alarm Calls, Medical Calls, Trauma Calls, Cardiac Arrest vs. Unresponsive, and DOA.
  • Section 3: Fayette County 911 Fire Dispatch Training, covering fire coverage areas, terminology, dispatcher duties, 911 Fire SOP, requesting aid from outside agencies, incident times, dispatch of ambulances to fire scenes, and other types of calls like structure fires, brush fires, vehicle fires, and hazmat.
  • Section 4: Fayette County 911 Law Enforcement Dispatch Training, covering law terminology, 10 codes, law dispatcher duties, proper communication procedures, bomb threats, active assailant/shooter, hazards, and weapons, etc.
  • Section 5: Fayette County 911 NPS Dispatch Training, covering geography, NPS channels, divisions, rescue, fires, and staging areas.

Telecommunicator Code of Ethics

  • Dispatchers are members of an important and honorable profession.
  • Maintain mental and physical well-being.
  • Perform their duties efficiently and expeditiously.
  • Maintain exemplary conduct.
  • Not to use position for personal gain.
  • Remember their primary responsibility is as public servants.
  • Provide impartial service, courtesy, and politeness
  • Take responsibility for actions, reflect honor on colleagues, and maintain loyalty.

Breach of Confidentiality

  • Confidentiality is critical in 911 centers due to sensitive information.
  • Breaking confidentiality is grounds for dismissal.

General Information

  • Dispatchers handle 911 and non-emergency calls daily.
  • Effective call processing involves caller interviews, appropriate actions (messages, transfers, referrals).

Geography

  • Understanding the geographic details of the area is essential for effective dispatching, including roadways, intersections, and high-call volume areas.
  • Fayette County is sizable and encompasses 665 square miles.
  • Population was roughly 46,000 in 2011.

Training

  • Fayette County 911 Phased Training is designed to equip dispatchers with the skills needed for public safety communication and efficient call handling.

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Fayette County 911 Dispatch Training Manual PDF

Description

Test your knowledge on the 911 dispatch procedures outlined in the Fayette County Training Manual. This quiz covers essential topics such as communications, EMS, and fire dispatch responsibilities. Prepare to ensure your understanding of dispatcher ethics and training requirements.

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