3.3 NAB Practice Quiz: Operations - Human Resources Focus
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Questions and Answers

A compilation of facility policies and procedures that guide day-to-day personnel expectations is called what?

  • Employee Handbook (correct)
  • Facility Manual
  • Operations Guide
  • Staff Protocol
  • Which of the following is essential in developing clearly defined job descriptions?

  • Understanding the salary
  • Careful analysis of the job content. (correct)
  • Ignoring employee input
  • Focusing solely on salary
  • The annual in-service training required for a certified nurse's aide is how many hours?

  • 12 hours (correct)
  • 16 hours
  • 20 hours
  • 24 hours
  • Federal requirements allow individuals to be feeding assistants as long as they work under the supervision of an RN or LPN, take an approved state course, and

    <p>Only assist residents who have no difficulty swallowing.</p> Signup and view all the answers

    The best method of communicating with employees is:

    <p>Face-to-face meetings</p> Signup and view all the answers

    A good technique for interviewing a potential employee is to

    <p>Ask open-ended questions to encourage discussion.let the interviewee do most of the talking to gain as much information as possible.</p> Signup and view all the answers

    The Act that regulates questions that can be asked during an interview is

    <p>The Civil Rights Act</p> Signup and view all the answers

    Employers must keep job applications on file for individuals over 40 for how many years?

    <p>2 years</p> Signup and view all the answers

    A cook position is open at your facility, and the CDM has five individuals to interview. During an interview, the CDM was intrigued by one of the applicant's responses, deviated from the set of interview questions, and asked other probing questions to learn more about the person. This practice is

    <p>Unacceptable.</p> Signup and view all the answers

    The Human Resource Director requires a new hire to bring in a photograph or allow one to be taken by the facility. This practice is

    <p>Legal</p> Signup and view all the answers

    The facility must complete an employee performance evaluation of every certified nurse aide

    <p>Annually</p> Signup and view all the answers

    Fifteen-minute employee break times are

    <p>A fringe Benefit</p> Signup and view all the answers

    Heritage Crossing Health and Rehab facility employs 150 people, and in 20xx, 50 employees left. On average, they spend $2,500 to recruit, hire and train a new person. What is the cost of the turnover rate?

    <p>$125,000</p> Signup and view all the answers

    You are the administrator of a 200-bed long term care facility and employ 180 people. For the year 20xx, there have been 30 resignations, ten employees were let go, and five stopped showing up for work. The turnover rate is

    <p>25%</p> Signup and view all the answers

    Vita Long Soldier is moving into your facility, and before she moves in, the family wants to smudge her room. The admissions coordinator asks the family member what they mean by smudging. The daughter, Uma, replies it is a burning of herbs to ward off negative energy and prevent illness. The admissions coordinator laughs out loud and replies that it is ridiculous and the facility will not allow it. A complaint is made to the administrator. The best course of action by them is to

    <p>Provide culture diversity education and training.</p> Signup and view all the answers

    The Act that protects residents against discrimination is

    <p>Title VI of the Civil Rights Act</p> Signup and view all the answers

    Managing and reducing musculoskeletal disorder risks to an employee falls under

    <p>Ergonomics</p> Signup and view all the answers

    Employee personnel records are property of the:

    <p>Employer</p> Signup and view all the answers

    The employees most at risk for possible personal injuries are:

    <p>Certified nursing assistants</p> Signup and view all the answers

    Which term below describes a third party who decides to resolve a dispute, and that decision is binding on both the union and the facility?

    <p>Arbitration</p> Signup and view all the answers

    A written statement that guides thinking, decision-making, and governing activities to accomplish a goal is a:

    <p>Policy</p> Signup and view all the answers

    The act that allows an employer to reduce the cost of benefits to older workers as long as the same reduction is for younger employees is known as the

    <p>Age Discrimination in Employment Act.</p> Signup and view all the answers

    Abraham and Abigail are LPNs working in a long-term care community. Abraham has worked at the SNF for six months and Abigail for eight months. On break, they were conversing about their wages, and Abigail is making 50 cents less an hour than Abraham. The act that makes this practice illegal is?

    <p>Equal Pay Act</p> Signup and view all the answers

    The Fair Labor Standards Act regulates which of the following?

    <p>Basic wage standards.</p> Signup and view all the answers

    The requirement for employers to verify that employees hired are either US citizens or authorized to work in the US falls within the

    <p>Immigration and Naturalization Services</p> Signup and view all the answers

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