3.3 NAB Practice Quiz: Operations - Human Resources Focus

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A compilation of facility policies and procedures that guide day-to-day personnel expectations is called what?

Employee Handbook (correct)

Facility Manual

Operations Guide

Staff Protocol

Which of the following is essential in developing clearly defined job descriptions?

Understanding the salary

Careful analysis of the job content. (correct)

Ignoring employee input

Focusing solely on salary

The annual in-service training required for a certified nurse's aide is how many hours?

12 hours (correct)

16 hours

20 hours

24 hours

Federal requirements allow individuals to be feeding assistants as long as they work under the supervision of an RN or LPN, take an approved state course, and

Only assist residents who have no difficulty swallowing. Signup and view all the answers

The best method of communicating with employees is:

Face-to-face meetings Signup and view all the answers

A good technique for interviewing a potential employee is to

Ask open-ended questions to encourage discussion.let the interviewee do most of the talking to gain as much information as possible. Signup and view all the answers

The Act that regulates questions that can be asked during an interview is

The Civil Rights Act Signup and view all the answers

Employers must keep job applications on file for individuals over 40 for how many years?

2 years Signup and view all the answers

A cook position is open at your facility, and the CDM has five individuals to interview. During an interview, the CDM was intrigued by one of the applicant's responses, deviated from the set of interview questions, and asked other probing questions to learn more about the person. This practice is

Unacceptable. Signup and view all the answers

The Human Resource Director requires a new hire to bring in a photograph or allow one to be taken by the facility. This practice is

Legal Signup and view all the answers

The facility must complete an employee performance evaluation of every certified nurse aide

Annually Signup and view all the answers

Fifteen-minute employee break times are

A fringe Benefit Signup and view all the answers

Heritage Crossing Health and Rehab facility employs 150 people, and in 20xx, 50 employees left. On average, they spend $2,500 to recruit, hire and train a new person. What is the cost of the turnover rate?

$125,000 Signup and view all the answers

You are the administrator of a 200-bed long term care facility and employ 180 people. For the year 20xx, there have been 30 resignations, ten employees were let go, and five stopped showing up for work. The turnover rate is

25% Signup and view all the answers

Vita Long Soldier is moving into your facility, and before she moves in, the family wants to smudge her room. The admissions coordinator asks the family member what they mean by smudging. The daughter, Uma, replies it is a burning of herbs to ward off negative energy and prevent illness. The admissions coordinator laughs out loud and replies that it is ridiculous and the facility will not allow it. A complaint is made to the administrator. The best course of action by them is to

Provide culture diversity education and training. Signup and view all the answers

The Act that protects residents against discrimination is

Title VI of the Civil Rights Act Signup and view all the answers

Managing and reducing musculoskeletal disorder risks to an employee falls under

Ergonomics Signup and view all the answers

Employee personnel records are property of the:

Employer Signup and view all the answers

The employees most at risk for possible personal injuries are:

Certified nursing assistants Signup and view all the answers

Which term below describes a third party who decides to resolve a dispute, and that decision is binding on both the union and the facility?

Arbitration Signup and view all the answers

A written statement that guides thinking, decision-making, and governing activities to accomplish a goal is a:

Policy Signup and view all the answers

The act that allows an employer to reduce the cost of benefits to older workers as long as the same reduction is for younger employees is known as the

Age Discrimination in Employment Act. Signup and view all the answers

Abraham and Abigail are LPNs working in a long-term care community. Abraham has worked at the SNF for six months and Abigail for eight months. On break, they were conversing about their wages, and Abigail is making 50 cents less an hour than Abraham. The act that makes this practice illegal is?

Equal Pay Act Signup and view all the answers

The Fair Labor Standards Act regulates which of the following?

Basic wage standards. Signup and view all the answers

The requirement for employers to verify that employees hired are either US citizens or authorized to work in the US falls within the

Immigration and Naturalization Services Signup and view all the answers