Facility Management: The Big Twelve

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Questions and Answers

What is the primary purpose of the Big Twelve for a facility manager?

To provide a roadmap for success within the organization (correct)

To develop an organizational structure

To create a customer-based quality program

To conduct a facilities master plan

What should be included in a facilities master plan according to the Big Twelve?

A recapitalization plan covering at least 10 years (correct)

A customer-based quality program

A low-bid contracting plan

Only a recapitalization plan for the next 5 years

What is the recommended approach to staffing according to the Big Twelve?

A blend of staff, contractors, and consultants (correct)

Hiring only full-time staff

Contracting only with consultants

Outsourcing all facility management tasks

What is the purpose of facility business planning according to the Big Twelve?

To feed into company business planning Signup and view all the answers

What is the recommended approach to measuring performance according to the Big Twelve?

Measure! Measure! Measure! Signup and view all the answers

What is the recommended approach to contracting according to the Big Twelve?

Partnering with contractors and consultants Signup and view all the answers

Why is it important to show results according to the Big Twelve?

Because companies only pay for results, not good intentions and plans Signup and view all the answers

What is the final step in the Big Twelve?

Getting management commitment to good FM Signup and view all the answers

What is the impact of facility management on an organization?

Affects revenues, costs, production, quality of life, health and safety, and work environment Signup and view all the answers

What is the recommended basis for economic analyses and comparisons in facility management?

Life-cycle costs Signup and view all the answers

Who should be involved in the design review process?

Operators and maintainers, including contractors Signup and view all the answers

What is the purpose of delegating facility management functions into budget programs?

To group FM functions with a responsible manager Signup and view all the answers

What is the key to achieving cost-effectiveness in facility management?

Comparing costs with external benchmarks Signup and view all the answers

How should facility managers judge efficiency?

Through constant comparison with benchmarks and user feedback Signup and view all the answers

What is the minimum goal for facility managers regarding employee quality of life?

A safe workplace Signup and view all the answers

What is the facility manager's role in integrating elements?

Focus on facilities, processes, technology, and people Signup and view all the answers

Study Notes

The Big Twelve

The Big Twelve is a roadmap for success in facility management, consisting of 12 key actions for facility managers.

Assess and Plan

Conduct a thorough assessment of physical facilities and operations, and regularly update it.
Develop a facilities master plan that covers at least 10 years, including a recapitalization plan.

Organize and Structure

Ensure the organizational structure is right, distinguishing between staffing and organization.
Recognize that staffing is a blend of staff, contractors, and consultants to minimize cost and maximize flexibility.

Measure and Evaluate

Measure and track key metrics to manage facilities effectively.
Develop a customer-based quality program that incorporates multiple means of obtaining customer input.

Manage and Report

Determine the necessary information for management and develop automation to produce it.
Institute facility business planning that feeds into company business planning, using the company's criteria and systems.

Show Results

Focus on delivering results, as companies don't pay for good intentions and plans alone.
View the facility management department as a business within the company.

Contract and Partner

Use innovative contracting, as low-bid contracting can result in unsatisfactory results.
Partner with contractors and consultants, but demand performance from them.

Communicate and Promote

Develop a public relations plan that targets each identified constituency.
Obtain management commitment to good facility management, as it affects revenues, costs, and quality of life for employees.

Facility Management Themes

Life-Cycle Costs

Use life-cycle costs as the basis for economic analyses and comparisons.

Integration of Services

Integrate different facility services, such as design and operations, to ensure good management.

Delegated Responsibility

Group FM functions into budget programs, with a manager responsible and accountable for each.

Cost-Effectiveness

Identify and compare costs with meaningful benchmarking partners, and make regular comparisons over time.

Efficiency Improvement

Continuously judge efficiency through comparators, user feedback, and management-by-walking-around.

Quality of Life

Actively promote and protect employees' quality of life, aiming for a safe and productive workplace.

Integration of Elements

Recognize the facility manager's role as the company's expert on facilities, processes, technology, and people.

Redundancy and Flexibility

Ensure redundancy and flexibility in facilities to adapt to changing needs.

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Description

Learn the 12 essential actions for facility managers to achieve success, including assessment, measurement, and planning.