CRM Chapter 5
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Questions and Answers

What percentage of the reports in the study contained evidence of error in the transfer of information?

  • 70% (correct)
  • 30%
  • 50%
  • 90%

    • What percentage of the communications problems was related to failure to initiate the information transfer process?

  • 25%
  • 15%
  • 37% (correct)
  • 50%

    • What percentage of commercial airline accidents in the past 20 years have been implicated with human factors issues related to interpersonal communication?

  • 40-50%
  • 60-70%
  • 70-80% (correct)
  • 90-95%

    • What was the primary conclusion drawn from the study of aircraft accidents?

    <p>Most problems and errors were induced by breakdowns in crew coordination rather than by deficits in technical knowledge and skills.</p> Signup and view all the answers

    What is an important aspect of verbal communication?

    <p>Listening to the tone, volume, and word selection of the communicator</p> Signup and view all the answers

    What is emphasized as necessary for interpreting the complete meaning of a message?

    <p>Applying non-verbal cues to the verbal cues</p> Signup and view all the answers

    What does symbolic communication consist of?

    <p>Appearance and items kept near us</p> Signup and view all the answers

    Why do people communicate?

    <p>To share the exact meaning for a thought, feeling, or idea</p> Signup and view all the answers

    What is one of the realities to communications in humans?

    <p>We tend to protect, maintain, and enhance ourselves when we communicate.</p> Signup and view all the answers

    What disrupts communicational dynamics in danger situations?

    <p>Questions not being answered and crew members working on different communicative tasks.</p> Signup and view all the answers

    What takes first place in communication?

    <p>Emotions - feelings are the facts.</p> Signup and view all the answers

    What drives commitment in communication?

    <p>Self-determination and individual motivations.</p> Signup and view all the answers

    What type of communication does not improve team performance, especially during times of stress?

    <p>One-way communication with constant orders</p> Signup and view all the answers

    What is emphasized as necessary for effective communications between crew members?

    <p>Maximally explicit and direct communications</p> Signup and view all the answers

    What should a team be comfortable enough to accept during times of stress?

    <p>Direct and explicit communications</p> Signup and view all the answers

    What is emphasized as a form of communication that can be more powerful than words?

    <p>Non-verbal and symbolic cues</p> Signup and view all the answers

    What is identified as a common source of misunderstandings in communication?

    <p>Double meanings, slang, and language complexities</p> Signup and view all the answers

    What is stated as the primary cause of communication problems in the context of emergencies?

    <p>Human factors</p> Signup and view all the answers

    What is emphasized as vital to the team's safety and the efficiency of the operation?

    <p>Advocacy, listening, feedback, and conflict resolution</p> Signup and view all the answers

    What is described as a normal part of group interaction?

    <p>Conflict</p> Signup and view all the answers

    What is emphasized as necessary for effective communications between crew members?

    <p>Respectful communication and seeking answers</p> Signup and view all the answers

    What is described as affecting how messages are received?

    <p>Filters in communication</p> Signup and view all the answers

    What is emphasized as necessary for interpreting the complete meaning of a message?

    <p>Active listening</p> Signup and view all the answers

    What drives commitment in communication?

    <p>Respectful interaction</p> Signup and view all the answers

    What is an important aspect of verbal communication?

    <p>Sending and receiving feedback</p> Signup and view all the answers

    What should a team be comfortable enough to accept during times of stress?

    <p>Conflict resolution</p> Signup and view all the answers

    Study Notes

    Communication in Aviation Safety

    • 70% of reports in the study indicated errors in the transfer of information.
    • 40% of communication problems were due to failure to initiate the information transfer process.
    • Human factors related to interpersonal communication have been implicated in 70% of commercial airline accidents over the past 20 years.
    • The primary conclusion drawn from the study of aircraft accidents points to communication failures as a significant contributing factor.

    Key Aspects of Communication

    • An important aspect of verbal communication involves clarity and brevity.
    • Context and non-verbal cues are essential for interpreting the complete meaning of a message.
    • Symbolic communication includes gestures, body language, and visual symbols that convey meaning beyond words.

    Purpose and Dynamics of Communication

    • People communicate to share information, establish relationships, and facilitate decision-making.
    • A reality of human communication is that emotions can affect message delivery and reception.
    • Stressful situations disrupt communicational dynamics, leading to misunderstandings.

    Elements Affecting Communication

    • Nonverbal communication often takes precedence over verbal communication in conveying emotions.
    • Commitment in communication is driven by trust and understanding among team members.
    • Communication styles that do not prioritize active listening may hinder team performance, especially under stress.

    Team Communication Essentials

    • Effective communication between crew members necessitates an environment of openness and safety to express concerns.
    • Teams should be comfortable accepting and discussing mistakes during high-pressure situations.
    • Nonverbal communication can be more powerful than words, conveying urgency and seriousness.

    Common Misunderstandings and Challenges

    • A common source of misunderstandings in communication is the misinterpretation of nonverbal signals.
    • The primary cause of communication problems during emergencies stems from ambiguous messages or lack of clarity.
    • Effective communication is vital for the team's safety and operational efficiency, emphasizing the need for clear protocols.

    Group Interaction

    • Disagreement and conflict are normal aspects of group interaction, influencing how messages are received.
    • Commitment in communication is enhanced by shared goals and mutual respect among team members.

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