Expectancy Theory of Motivation in Banking

What is the primary aspect of affective commitment in organizational commitment?

The extent to which an employee feels obligated to remain with the organization
The extent to which an employee believes they must remain with the organization due to time and effort invested
The extent to which an employee is satisfied with their job
The extent to which an employee wants to remain with the organization and cares about it (correct)

What is the correlation between organizational commitment and job satisfaction?

High positive correlation (correct)
Low positive correlation
High negative correlation
No correlation

What influences organizational commitment, according to the text?

Leadership styles
Organizational values (correct)
Job satisfaction
Perceived equity of rewards

What is normative commitment in the context of organizational commitment?

The extent to which an employee feels an obligation to remain with the organization (B) Signup and view all the answers

What is continuance commitment in the context of organizational commitment?

The extent to which an employee believes they must remain with the organization (B) Signup and view all the answers

What is organizational commitment, according to the text?

A worker's feelings and attitude about the entire work organization (D) Signup and view all the answers

What is the primary difference between intrinsic and extrinsic motivation?

Intrinsic motivation is driven by internal satisfaction, while extrinsic motivation is driven by external rewards. (B) Signup and view all the answers

According to goal-setting theory, what type of goals are more motivating?

Clear and challenging goals (A) Signup and view all the answers

What is the primary purpose of feedback in goal-setting?

To assess progress and make adjustments (B) Signup and view all the answers

What is the primary benefit of breaking down large goals into smaller tasks?

Reduced task complexity (A) Signup and view all the answers

What is the primary focus of motivators in the two-factor theory?

Job elements that concern actual tasks and duties (C) Signup and view all the answers

What is the primary purpose of job design theories of motivation?

To create interesting and challenging jobs (A) Signup and view all the answers

What is the primary benefit of setting SMART goals?

Enhanced motivation and success (A) Signup and view all the answers

According to the two-factor theory, what is the primary difference between motivators and hygienes?

Motivators concern actual tasks, while hygienes concern job benefits (A) Signup and view all the answers

What is the primary reason why the program to increase Visa card applications at the bank in Virginia was unsuccessful?

The tellers did not believe they could achieve the goal of 25 new customers. (D) Signup and view all the answers

What is the term for the desirability of an outcome to an individual?

Valence (B) Signup and view all the answers

What is the approach to measuring job satisfaction that considers overall job satisfaction?

Global Approach (D) Signup and view all the answers

Which of the following is a self-report measure of job satisfaction that breaks satisfaction down into twenty job facets?

Minnesota Satisfaction Questionnaire (MSQ) (B) Signup and view all the answers

What is the term for the positive and negative feelings and attitudes about one's job?

Employee Satisfaction (A) Signup and view all the answers

What is the primary component of the Expectancy Theory of Motivation that is described as the perceived link between the effort and the outcome?

Instrumentality (C) Signup and view all the answers

What is the purpose of the program implemented by the bank in Virginia to increase Visa card applications?

To increase the number of new Visa card customers per month (C) Signup and view all the answers

According to the Expectancy Theory of Motivation, what is the primary reason why the tellers did not find the extra $5 per month motivating?

The tellers did not find the extra $5 per month valuable. (D) Signup and view all the answers