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Evolution of Software Engineering

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Questions and Answers

What happens to a deferred Telecommunications Trouble Report if it is cancelled?

It remains deferred indefinitely

It is closed immediately

It is moved to the cleared state

It becomes open/active again (correct)

When does a trouble report move to the 'cleared' state?

Upon closure by the manager

After verification by the manager

When the agent decides the trouble is resolved (correct)

When it is deferred by the agent

In which state is a trouble report when it is awaiting verification by the manager?

Open/active

Closed

Cleared (correct)

Deferred

What happens to a trouble report upon closure?

Attributes are captured in historical event Signup and view all the answers

Under what conditions can a trouble report be eliminated by the agent?

After moving to 'cleared' state Signup and view all the answers

What does it mean when a trouble report is in the 'disabled' condition?

It cannot be updated but read operations are allowed Signup and view all the answers

When can a deferred Telecommunications Trouble Report become open/active again?

Upon cancellation by the manager Signup and view all the answers

What occurs when a trouble report is in the 'closed' state?

'Closed' indicates completion of the resolution process Signup and view all the answers

Why might an agent wait for verification before closing a trouble report?

Because it may be needed per business agreements Signup and view all the answers

What does a historical event capture at trouble report closure?

Trouble report attributes for future reference Signup and view all the answers