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Evolution of Software Engineering
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Evolution of Software Engineering

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Questions and Answers

What happens to a deferred Telecommunications Trouble Report if it is cancelled?

  • It remains deferred indefinitely
  • It is closed immediately
  • It is moved to the cleared state
  • It becomes open/active again (correct)

    • When does a trouble report move to the 'cleared' state?

  • Upon closure by the manager
  • After verification by the manager
  • When the agent decides the trouble is resolved (correct)
  • When it is deferred by the agent

    • In which state is a trouble report when it is awaiting verification by the manager?

  • Open/active
  • Closed
  • Cleared (correct)
  • Deferred

    • What happens to a trouble report upon closure?

    <p>Attributes are captured in historical event</p> Signup and view all the answers

    Under what conditions can a trouble report be eliminated by the agent?

    <p>After moving to 'cleared' state</p> Signup and view all the answers

    What does it mean when a trouble report is in the 'disabled' condition?

    <p>It cannot be updated but read operations are allowed</p> Signup and view all the answers

    When can a deferred Telecommunications Trouble Report become open/active again?

    <p>Upon cancellation by the manager</p> Signup and view all the answers

    What occurs when a trouble report is in the 'closed' state?

    <p>'Closed' indicates completion of the resolution process</p> Signup and view all the answers

    Why might an agent wait for verification before closing a trouble report?

    <p>Because it may be needed per business agreements</p> Signup and view all the answers

    What does a historical event capture at trouble report closure?

    <p>Trouble report attributes for future reference</p> Signup and view all the answers

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