Recent Lessons

Show all results for ""

10 Questions

0 Views

Evolution of Software Engineering

Choose a study mode

Play Quiz

Study Flashcards

Spaced Repetition

Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What happens to a deferred Telecommunications Trouble Report if it is cancelled?

It remains deferred indefinitely
It is closed immediately
It is moved to the cleared state
It becomes open/active again (correct)

When does a trouble report move to the 'cleared' state?

Upon closure by the manager
After verification by the manager
When the agent decides the trouble is resolved (correct)
When it is deferred by the agent

In which state is a trouble report when it is awaiting verification by the manager?

Open/active
Closed
Cleared (correct)
Deferred

What happens to a trouble report upon closure?

Attributes are captured in historical event (A) Signup and view all the answers

Under what conditions can a trouble report be eliminated by the agent?

After moving to 'cleared' state (A) Signup and view all the answers

What does it mean when a trouble report is in the 'disabled' condition?

It cannot be updated but read operations are allowed (B) Signup and view all the answers

When can a deferred Telecommunications Trouble Report become open/active again?

Upon cancellation by the manager (C) Signup and view all the answers

What occurs when a trouble report is in the 'closed' state?

'Closed' indicates completion of the resolution process (A) Signup and view all the answers

Why might an agent wait for verification before closing a trouble report?

Because it may be needed per business agreements (D) Signup and view all the answers

What does a historical event capture at trouble report closure?

Trouble report attributes for future reference (A) Signup and view all the answers