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Questions and Answers
Which organization revised the ISO 9000 series of quality management standards in 2000 to increase emphasis on customer satisfaction?
Which organization revised the ISO 9000 series of quality management standards in 2000 to increase emphasis on customer satisfaction?
- Six Sigma
- ISO 9001
- International Organization for Standardization (ISO) (correct)
- Motorola
What methodology was developed by Motorola to improve its business processes by minimizing defects?
What methodology was developed by Motorola to improve its business processes by minimizing defects?
- Six Sigma (correct)
- Motorola
- ISO 9001
- International Organization for Standardization (ISO)
What did ISO 9001 revise in 2015 to increase emphasis on?
What did ISO 9001 revise in 2015 to increase emphasis on?
- Risk management (correct)
- Efficiency
- Customer satisfaction
- Quality policies
Which sector has quality moved beyond into areas such as education, government, and healthcare?
Which sector has quality moved beyond into areas such as education, government, and healthcare?
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What is a quality management system (QMS) defined as?
What is a quality management system (QMS) defined as?
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Study Notes
Quality Management Standards
- In 2000, the ISO 9000 series of quality management standards was revised to increase emphasis on customer satisfaction.
Six Sigma Methodology
- Motorola developed the Six Sigma methodology to improve its business processes by minimizing defects.
ISO 9001 Revisions
- In 2015, ISO 9001 revised its standards to increase emphasis on risk-based thinking.
Expansion of Quality Management
- Quality management has moved beyond the manufacturing sector into areas such as education, government, and healthcare.
Quality Management System (QMS)
- A quality management system (QMS) is defined as a set of policies, procedures, and processes that help organizations ensure consistency and improvement in their products and services.
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