Evolution of Leadership and Motivation Theories Quiz

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What is the multidimensional approach to defining employee engagement?

A clear distinction is maintained between job and organizational engagement, usually with the primary focus on antecedents and consequents to role performance rather than organizational identification.

Who provided the first formal definition of personnel engagement?

William Kahn.

What is the Gallup Company's Q12 engagement survey?

It is a survey that gives an r=.91 correlation with one (job satisfaction) measure.

What challenges do practitioners face regarding engagement work?

Different (and often proprietary) definitions of the object being measured make statistics from different sources not readily comparable. Engagement work remains open to the challenge that its basic assumptions are, as Tom Keenoy describes them, 'normative' and 'aspirational', rather than analytic or operational - and so risk being seen by other organizational participants as 'motherhood and apple pie' rhetoric. Signup and view all the answers

What is vertical enrichment according to Frederick Herzberg?

It is a term used by Herzberg to describe the positive motivation driven by managers giving their employees developmental opportunities. Signup and view all the answers

What did Eileen Appelbaum and her colleagues study and what did they find?

They studied steel mills, apparel manufacturers, and electronic instrument and imaging equipment producers. They found that the plants utilizing high-involvement practices showed superior performance and workers in the high-involvement plants showed more positive attitudes. Signup and view all the answers

What is the impact of high-involvement management practices according to two studies of employees in the life insurance industry?

High-involvement management practices were positively associated with employee morale, employee retention, and firm financial performance. Signup and view all the answers

What is the link between engagement and productivity according to the text?

Engaged employees were found to be up to 43% more productive and job satisfaction is also linked to productivity. Signup and view all the answers

What are the four elements of employee engagement according to Stein, et al?

<ol> <li>Commitment to the organization, 2) Identifies with the organization, 3) Feels satisfied with their job, 4) Feels energized at work</li> </ol> Signup and view all the answers

What is Gallup's definition of employee engagement?

Being highly involved in and enthusiastic about one's work and workplace; engaged workers are psychological owners, drive high performance and innovation, and move the organization forward. Signup and view all the answers

What is the percentage of workers that Gallup's global measure of employee engagement finds to be engaged?

Just 21% Signup and view all the answers

What are some drivers of engagement according to the text?

Employee's personal resources, Employee perceptions of job importance, Employee clarity of job expectations, Career advancement / improvement opportunities, Regular feedback and dialogue with superiors, Quality of working relationships with peers, superiors, and subordinates. Signup and view all the answers

What is the definition of an engaged employee?

An engaged employee is defined as one who is fully absorbed by and enthusiastic about their work and takes positive action to further the organization's reputation and interests. Signup and view all the answers

What is the contrast between an engaged employee and a disengaged employee?

A disengaged employee may range from someone doing the bare minimum at work, up to an employee who is actively damaging the company's work output and reputation. Signup and view all the answers