Podcast
Questions and Answers
Which principle suggests choosing the action that results in the least harm or potential cost?
Which principle suggests choosing the action that results in the least harm or potential cost?
What does the Ethical "No Free Lunch" Rule assume?
What does the Ethical "No Free Lunch" Rule assume?
Which of the following is NOT an example of a professional code of conduct?
Which of the following is NOT an example of a professional code of conduct?
What is the primary purpose of professional codes of conduct?
What is the primary purpose of professional codes of conduct?
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Which of the following is NOT an issue when considering real-world ethical dilemmas?
Which of the following is NOT an issue when considering real-world ethical dilemmas?
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In the context of information rights, what does privacy encompass?
In the context of information rights, what does privacy encompass?
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How does Facebook potentially compromise user privacy?
How does Facebook potentially compromise user privacy?
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Which of the following is an example of an ethical dilemma related to monitoring employees?
Which of the following is an example of an ethical dilemma related to monitoring employees?
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Which amendment to the US Constitution protects privacy by safeguarding against unreasonable searches and seizures?
Which amendment to the US Constitution protects privacy by safeguarding against unreasonable searches and seizures?
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What is the primary purpose of fair information practices?
What is the primary purpose of fair information practices?
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Which of the following is NOT a core principle of the FTC's Fair Information Practice guidelines?
Which of the following is NOT a core principle of the FTC's Fair Information Practice guidelines?
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The 'right to be forgotten' is a provision designed to allow individuals to:
The 'right to be forgotten' is a provision designed to allow individuals to:
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Which of the following is a key feature of the EU's General Data Protection Regulation (GDPR)?
Which of the following is a key feature of the EU's General Data Protection Regulation (GDPR)?
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The GDPR applies to companies operating within the EU, regardless of their origin, if they:
The GDPR applies to companies operating within the EU, regardless of their origin, if they:
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What is the maximum fine a company can face for violating GDPR regulations?
What is the maximum fine a company can face for violating GDPR regulations?
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Which of the following is NOT mentioned as an example of a privacy law driven by fair information practice principles?
Which of the following is NOT mentioned as an example of a privacy law driven by fair information practice principles?
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What is a "super cookie"?
What is a "super cookie"?
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How do web beacons monitor user activity?
How do web beacons monitor user activity?
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What is the main purpose of a cookie?
What is the main purpose of a cookie?
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How does a cookie identify a web visitor when they return to a website?
How does a cookie identify a web visitor when they return to a website?
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What is spyware?
What is spyware?
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What is the difference between "opt-in" and "opt-out" regarding data collection?
What is the difference between "opt-in" and "opt-out" regarding data collection?
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What kind of information can a web server learn about a user based on their browser?
What kind of information can a web server learn about a user based on their browser?
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Which of the following is NOT a challenge to privacy on the internet?
Which of the following is NOT a challenge to privacy on the internet?
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What is the term used to describe the gap in access to technology and its resources between different groups, particularly based on ethnicity and income?
What is the term used to describe the gap in access to technology and its resources between different groups, particularly based on ethnicity and income?
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What is NOT a health risk associated with excessive computer use, as mentioned in the content?
What is NOT a health risk associated with excessive computer use, as mentioned in the content?
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Which of these is an example of 'trickle-down' technology, as described within the context?
Which of these is an example of 'trickle-down' technology, as described within the context?
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What is the main point discussed in the provided content regarding employment and information systems?
What is the main point discussed in the provided content regarding employment and information systems?
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What is the primary objective of the 'Data Ethics Commission' mentioned in the content?
What is the primary objective of the 'Data Ethics Commission' mentioned in the content?
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What is the main purpose of task 'T4-3' as described in the content?
What is the main purpose of task 'T4-3' as described in the content?
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What is the primary source of information for the health risk of 'carpal tunnel syndrome' as mentioned in the content?
What is the primary source of information for the health risk of 'carpal tunnel syndrome' as mentioned in the content?
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Which of the following best illustrates the concept of 'repetitive stress injury' (RSI) as mentioned in the content?
Which of the following best illustrates the concept of 'repetitive stress injury' (RSI) as mentioned in the content?
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What is a primary reason why online industries favor self-regulation over legislation regarding privacy?
What is a primary reason why online industries favor self-regulation over legislation regarding privacy?
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Which of the following challenges to privacy is NOT directly addressed by technical solutions discussed in the content?
Which of the following challenges to privacy is NOT directly addressed by technical solutions discussed in the content?
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Which of the following is NOT a primary way intellectual property is legally protected?
Which of the following is NOT a primary way intellectual property is legally protected?
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What is a major challenge associated with protecting intellectual property rights in the digital environment?
What is a major challenge associated with protecting intellectual property rights in the digital environment?
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The Digital Millennium Copyright Act (DMCA) primarily addresses which challenge related to intellectual property in the digital age?
The Digital Millennium Copyright Act (DMCA) primarily addresses which challenge related to intellectual property in the digital age?
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Which of the following BEST exemplifies the challenge of establishing liability for software failures?
Which of the following BEST exemplifies the challenge of establishing liability for software failures?
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Which of the following is NOT a characteristic that distinguishes digital media from physical media in the context of intellectual property concerns?
Which of the following is NOT a characteristic that distinguishes digital media from physical media in the context of intellectual property concerns?
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Identify a key difference between opt-in and opt-out models as related to online privacy.
Identify a key difference between opt-in and opt-out models as related to online privacy.
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Which of the following organizations were mentioned as examples of failed ethical judgment in business, where information systems were allegedly used to bury decisions from public scrutiny?
Which of the following organizations were mentioned as examples of failed ethical judgment in business, where information systems were allegedly used to bury decisions from public scrutiny?
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What is the primary definition of ethics, as presented in the provided text?
What is the primary definition of ethics, as presented in the provided text?
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What was the primary goal of the cross-selling program implemented by Wells Fargo?
What was the primary goal of the cross-selling program implemented by Wells Fargo?
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What was the primary consequence of Wells Fargo employees failing to meet their cross-selling performance targets?
What was the primary consequence of Wells Fargo employees failing to meet their cross-selling performance targets?
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Which of the following is NOT a potential ethical concern raised by the Wells Fargo case?
Which of the following is NOT a potential ethical concern raised by the Wells Fargo case?
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What is the primary implication of the Wells Fargo case regarding information systems?
What is the primary implication of the Wells Fargo case regarding information systems?
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How did the information systems used by Wells Fargo contribute to the ethical issues that arose in the case?
How did the information systems used by Wells Fargo contribute to the ethical issues that arose in the case?
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Which of the following statements best captures the main takeaway from the Wells Fargo case in relation to information systems and ethics?
Which of the following statements best captures the main takeaway from the Wells Fargo case in relation to information systems and ethics?
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Flashcards
Ethics
Ethics
Principles of right and wrong guiding individual behavior.
Wells Fargo Fraud Case
Wells Fargo Fraud Case
2016 scandal involving unauthorized accounts created by employees.
Information Systems Issues
Information Systems Issues
Concerns raised by information systems regarding ethics, privacy, and liability.
Privacy Challenges
Privacy Challenges
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Accountability in Information Systems
Accountability in Information Systems
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Intellectual Property Protection
Intellectual Property Protection
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Ethical Decision Principles
Ethical Decision Principles
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Corporate Misconduct
Corporate Misconduct
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First Amendment
First Amendment
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Fourth Amendment
Fourth Amendment
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Fair Information Practices
Fair Information Practices
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FTC
FTC
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Notice/Awareness Principle
Notice/Awareness Principle
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Access/Participation Principle
Access/Participation Principle
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GDPR
GDPR
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Right to be Forgotten
Right to be Forgotten
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Utilitarian Principle
Utilitarian Principle
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Risk Aversion Principle
Risk Aversion Principle
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No Free Lunch Rule
No Free Lunch Rule
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Professional Codes of Conduct
Professional Codes of Conduct
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Real-world Ethical Dilemmas
Real-world Ethical Dilemmas
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Employee Monitoring
Employee Monitoring
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Information Rights
Information Rights
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Privacy
Privacy
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Cookies
Cookies
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Super Cookies
Super Cookies
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Web Beacons
Web Beacons
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Spyware
Spyware
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Behavioral Targeting
Behavioral Targeting
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Opt-out
Opt-out
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Transaction Information Collection
Transaction Information Collection
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Tracking User's Keystrokes
Tracking User's Keystrokes
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Opt-in Model
Opt-in Model
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Intellectual Property
Intellectual Property
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Trade Secret
Trade Secret
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Copyright
Copyright
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Patent
Patent
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Digital Millennium Copyright Act
Digital Millennium Copyright Act
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E-mail Encryption
E-mail Encryption
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Anonymity Tools
Anonymity Tools
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Digital Divide
Digital Divide
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Reengineering Work
Reengineering Work
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Repetitive Stress Injury (RSI)
Repetitive Stress Injury (RSI)
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Carpal Tunnel Syndrome (CTS)
Carpal Tunnel Syndrome (CTS)
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Computer Vision Syndrome (CVS)
Computer Vision Syndrome (CVS)
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Technostress
Technostress
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Ethical Issues in Data Use
Ethical Issues in Data Use
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Equity and Access
Equity and Access
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Study Notes
Ethical and Social Issues in Information Systems
- The course covers ethical, social, and political issues raised by information systems.
- Recent business cases of failed ethical judgment are discussed (e.g., Volkswagen AG, Wells Fargo, General Motors, Takata Corporation). In many of these cases, information systems were used to hide decisions from public scrutiny.
- Ethical principles of right and wrong, which individuals use to guide their behavior, are considered.
- Contemporary information systems technology and the internet pose challenges to the protection of individual privacy and intellectual property.
- Information systems have affected laws for establishing accountability, liability, and quality of everyday life.
- Information systems create the potential for intense social change, threatening existing distributions of power, money, rights, and obligations.
- There are new opportunities for crime and new kinds of crime.
The Wells Fargo Fraud Case
- In 2016, Wells Fargo was fined $185 million.
- Approximately 5,300 employees were fired.
- Employees created millions of unauthorized bank and credit card accounts without customer knowledge or consent.
- The scandal originated from a cross-selling program.
- Aggressive sales goals were set by management for cross-selling services to existing customers, with penalties for employees who failed to meet these goals.
What Ethical, Social and Political Issues are Raised by Information Systems?
- Information systems create opportunities for intense social change, threatening existing distributions of power, money, rights, and obligations.
- They also present opportunities for new crimes
- New kinds of crimes are made possible by the new technologies of information systems.
Cybercrime / Recent Security Threat: Emotet
- Emotet is a recent security threat.
- It uses malspam and documents with malicious macros.
- It downloads and installs malicious software.
- It deletes Zone.Identifer ADS and creates Services.
- Sends information to Command and Control (C&C) servers.
- It creates an Auto-start registry.
- Executes modules received from the C&C server (e.g., Spammer module, Credential Stealer module, Network propagation module) .
A Model for Thinking About Ethical, Social and Political Issues
- Society is like a calm pond.
- Information technology (IT) is like a rock dropped into the pond.
- It creates ripples (new situations), which old rules don't cover.
- Social and political institutions (laws, etiquette) may take years to adjust to these new situations.
- Understanding ethics is necessary to make choices in legally gray areas caused by new technologies.
Ethical, Social, and Political Issues - Five Moral Dimensions
- Information rights and obligations
- Property rights and obligations
- Accountability and control
- System quality
- Quality of life
Key Technology Trends Raising Ethical Issues
- Doubling of computing power every 18 months
- More organizations depend on computer systems for critical operations.
- Rapidly declining data storage costs.
- Organizations can easily maintain detailed databases on individuals.
- Networking advances, and the Internet; copying data from one location to another is easier.
Nonobvious Relationship Awareness (NORA)
- Technology that finds obscure relationships in disparate sources of information.
- It can, for example, find connections between a job applicant and a known criminal based on their shared phone number.
Basic Concepts for Ethical Analysis
- Responsibility: involves accepting potential costs, duties, and obligations for decisions.
- Accountability: Mechanisms for identifying responsible parties
- Liability: Allows individuals and firms to recover damages.
- Due process: Implies that laws are well known, understood, and allow for appeals.
Principles to Guide Ethical Decisions
- Five-step ethical analysis: identifying facts, defining the conflict, identifying stakeholders, listing possible options, and determining potential consequences.
- Candidate ethical principles: Golden Rule, Immanuel Kant's Categorical Imperative, Slippery Slope Rule, and Utilitarian Principle.
- Risk Aversion Principle and "No Free Lunch" Rule.
Professional Codes of Conduct, Real-world Ethical Dilemmas
- Professional codes of conduct (e.g., American Medical Association, American Bar Association, Association for Computing Machinery) to regulate professionals.
- Real-world ethical issues include competing interests like monitoring employees versus workers' personal time/internet use, and how Facebook use balances user benefits, user privacy, and commercial interests.
Challenges to Privacy and Intellectual Property
- Information rights: claim of individuals to be left alone and control their information.
- Fair information practices: principled guidelines on collecting and using information (core principles: notice/awareness, choice/consent, access/participation, and security)
- EU General Data Protection Regulation (GDPR); requires explicit informed consent of the customer, strengthens the right to be forgotten.
- Internet challenges to privacy: cookies, super cookies, web beacons, spyware, google services and behavioral targeting.
- Property rights and intellectual property; trade secrets, copyright, patents, trademarks.
- Challenges to intellectual property rights in digital media: ease of replication, transmission, and alteration.
- Digital Millennium Copyright Act (DMCA).
Information Systems, Laws, and Quality of Life
- Accountability, liability, and control: challenges in determining responsibility for software failures.
- System quality: level of acceptable system quality, sources of poor system performance (software bugs, errors, poor input data quality, hardware/facility failures).
- Quality of life: negative social consequences of systems, issues of balancing power, rapidity of change, maintaining boundaries, and dependence/vulnerability relating to computer systems.
- Computer crime and abuse; types of computer crime and issues like spam.
- Employment: reengineering work, loss of jobs, trickle-down technology.
- Equity and access: the digital divide, and certain ethnic or income groups less likely to have computers/internet access.
- Health risks: repetitive stress injuries, carpal tunnel syndrome, computer vision syndrome, eyestrain, headaches, and technostress.
Tasks for this week
- Read chapter 4 and case studies.
- Answer case study questions.
- Optionally, read the Data Ethics Commission opinion paper.
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Description
This quiz covers essential principles of ethics related to information technology, including the 'No Free Lunch' rule, professional codes of conduct, and fair information practices. Additionally, it addresses privacy concerns and ethical dilemmas that arise in the digital age, particularly in relation to user data and monitoring. Test your knowledge on these critical topics in today's technology-driven world.