Ethics and National Culture Attributes

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Questions and Answers

What does power distance in national culture refer to?

The level of assertiveness valued in a culture

The extent to which institutions in a society accept unequal distribution of power (correct)

The degree of individualism within a society

The collective expectation among group members for mutual support

Which statement best defines individualism in a national culture context?

The culture encourages followers of authority and hierarchy

People prefer to work in collectives and rely on each other

The society values assertiveness and material success

People act primarily as individuals rather than group members (correct)

How is masculinity characterized in national culture?

Desire for equal rights and social equity

Preference for indirect communication and relationships

A focus on nurturing and cooperation

An emphasis on achievement, power, and control (correct)

What generational group is currently composed of individuals under 30 years old?

Millennials Signup and view all the answers

What is a distinguishing value of Baby Boomers in the workplace?

Ambition and loyalty to career Signup and view all the answers

What challenge is faced in the workplace due to the presence of both Baby Boomers and Millennials?

Competition for limited job positions due to older workers delaying retirement Signup and view all the answers

What is the primary focus of the Young Rona Business Leaders group established by Robert Dutton?

Integrating Millennials into leadership roles Signup and view all the answers

What societal value contrasts with masculinity according to the national culture attributes?

Femininity Signup and view all the answers

What has been noted about the value placed on leisure across generations?

It has increased from the Baby Boomers to the Millennials. Signup and view all the answers

What should one avoid when discussing generational characteristics?

Making broad generalizations Signup and view all the answers

How did Millennials impact the workforce by 2016 in Canada?

They became the largest cohort in the workplace. Signup and view all the answers

What do generational classifications help us understand?

Values and behaviors of different generations Signup and view all the answers

What trend was not found in research regarding Millennials and work values?

Millennials possess more altruistic work values than previous generations. Signup and view all the answers

What limitation is associated with early research on generational differences?

Poor data collection methods Signup and view all the answers

What might the incoming Generation Z be expected to cause in workplaces?

Radical changes and revolutions in workplace dynamics Signup and view all the answers

What misconception about generational differences has been highlighted in the content?

There are no individual differences within generations. Signup and view all the answers

What is the general sentiment associated with job satisfaction?

Positive feelings about work Signup and view all the answers

Which factor is most commonly correlated with job satisfaction?

Life satisfaction Signup and view all the answers

Which of the following is considered an important factor influencing job satisfaction?

Job variety Signup and view all the answers

According to the 2016 survey by Hays Canada, what percentage of Canadians reported being unhappy with their jobs?

47 percent Signup and view all the answers

Which job is indicated as having low job satisfaction based on physical demands and work environment?

Oil rig worker Signup and view all the answers

What is one reason OB researchers prioritize the study of job satisfaction?

It is directly linked to organizational performance. Signup and view all the answers

What is one of the worst jobs for job satisfaction mentioned in the context?

Enlisted military Signup and view all the answers

Which aspect is NOT typically associated with high job satisfaction?

Job monotony Signup and view all the answers

Which facet of job satisfaction do employees typically report the highest levels of satisfaction with?

Work itself Signup and view all the answers

What characteristic of job conditions is positively related to job satisfaction?

Job variety Signup and view all the answers

How does a manager's behavior affect employee job satisfaction?

Supportiveness increases satisfaction Signup and view all the answers

Which personality trait correlates positively with job satisfaction according to core self-evaluations?

Positive core self-evaluations Signup and view all the answers

What is considered the most important predictor of job satisfaction according to the intrinsic nature of work?

Job conditions Signup and view all the answers

What aspect do employees generally feel least satisfied with in their jobs?

Promotion opportunities Signup and view all the answers

Which factor does NOT significantly influence job satisfaction?

Job market trends Signup and view all the answers

Which combination of traits is likely to result in particularly high job satisfaction?

High CSE and high career commitment Signup and view all the answers

What personality traits are associated with higher job satisfaction and increased organizational citizenship behavior (OCB)?

Agreeableness and conscientiousness Signup and view all the answers

How does employee satisfaction affect customer satisfaction in service organizations?

Satisfied employees tend to enhance customer satisfaction and loyalty. Signup and view all the answers

What behavior do managers often reciprocate when employees exhibit organizational citizenship behavior (OCB)?

Trusting behaviors Signup and view all the answers

What is one strategy used by Zappos to ensure that employee satisfaction is prioritized?

Providing a $2000 incentive to quit after training Signup and view all the answers

Which of the following statements about co-worker relationships and OCB is true?

Supportive co-worker relationships can promote helpful behaviors. Signup and view all the answers

What is one key finding regarding feedback on OCB among employees?

Positive feedback encourages continued OCB. Signup and view all the answers

What approach does Air Canada use to enhance customer interactions through employee satisfaction?

Training employees to be friendly and responsive Signup and view all the answers

What percentage of Zappos' more than 24 million customers are repeat buyers?

75 percent Signup and view all the answers

Study Notes

Ethics

The study of moral values and principles that guide behavior
Helps determine whether actions are right or wrong

National Culture Attributes

Power Distance: The extent to which a society accepts unequal power distribution in institutions and organizations.
Individualism: Preference for individual action over group membership.
Collectivism: A tight social framework where group members expect support and protection from each other.
Masculinity: Emphasis on traditional masculine roles, achievement, power, and control. Societal values include assertiveness and materialism.
Femininity: De-emphasis on traditional masculine roles, valuing cooperation and quality of life.

Generational Differences in the Workplace

Baby Boomers (1965-1985): Value success, achievement, ambition, and loyalty to their careers. Tend to dislike authority.
Generation X (1985-2000): Prioritize work-life balance, teamwork, and loyalty to relationships. Less tolerant of rules.
Millennials (2000-Present): Confident, focused on financial success, self-reliant but team-oriented. Show loyalty to both themselves and their relationships.

Job Satisfaction

A positive feeling about a job based on an evaluation of its characteristics.
Influenced by factors like job conditions, personality, and pay.
Job Conditions: Interesting work, training, variety, independence, control, interdependence, feedback, social support, and interaction with co-workers outside the workplace.
Personality: Individuals with positive core self-evaluations (CSEs) tend to have higher job satisfaction.
Pay: While pay is important, it's not the primary driver of job satisfaction.

Organizational Citizenship Behavior (OCB)

Discretionary actions that contribute to organizational effectiveness but are not part of the employee's formal job description.
Examples include helping co-workers, supporting organizational goals, and going the extra mile.
Can be influenced by factors like personality, job satisfaction, and perceived support from co-workers.

The Link Between Job Satisfaction and Customer Satisfaction

Satisfied employees are more likely to provide better customer service, leading to increased customer satisfaction and loyalty.
Companies can benefit from investing in employee satisfaction to improve customer outcomes.
For example, companies like Air Canada and Zappos prioritize employee satisfaction as a strategy to boost customer satisfaction and loyalty.

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Description

This quiz explores key concepts in ethics, including moral values that guide behavior. It also examines national culture attributes such as power distance, individualism, and generational differences in the workplace, highlighting the unique traits of various cohorts.