Ethical Practices and Contract Essentials

Ethical Practices in E-commerce

• Businesses should conduct their operations responsibly with transparency, respect for consumers, employees and the environment.
• Transparency requires businesses provide accurate information about products and services, including potential risks.
• Social responsibility means engaging in practices that contribute positively to the community and society.
• Sustainability focuses on minimizing the environmental impact of business operations.
• Inclusivity and accessibility aim to design websites and services that are accessible to all users, including those with disabilities.

Contract Essentials

• Contracts are promises between legal entities for an exchange of value.
• Essential elements of a contract include Offer, Acceptance and Consideration.
• An offer is a commitment with specified terms made to another party.
• Acceptance is the willingness to accept an offer with all its stated terms.
• Consideration is the agreed upon exchange of something valuable.

CRM, KM & SCM

• Customer Relationship Management (CRM) focuses on managing and analyzing customer interactions and data to improve customer service, satisfaction, and sales.
• Knowledge Management (KM) involves capturing, distributing, and using knowledge within an organization to enhance performance and decision-making.
• Supply Chain Management (SCM) helps companies coordinate planning and operations with their partners in industry supply chains.

Email Benefits and Drawbacks

• Email is a popular form of business communication.
• It is used for gathering information, executing transactions, and performing e-commerce tasks.
• Email messages can convey messages quickly and include various file formats.
• Drawbacks include time-consuming replies, potential for virus transmission, and spam.

Logical Security Measures

• Logical security measures protect digital information and systems from unauthorized access, attacks, and breaches.
• Access control ensures only authorized personnel can access sensitive systems and data.
• Firewalls protect the network from unauthorized access and cyber threats.
• Strong authentication mechanisms, such as multi-factor authentication, verify user identity.
• Data backup procedures ensure critical information can be restored in case of data loss.

Web Pages in E-Commerce

• Web pages act as digital storefronts for businesses to present products and services.
• The homepage is the main entry point, featuring branding, promotions, and links to product categories.
• Product pages provide detailed information about specific products.
• Category pages offer a selection of products within a specific category with filtering options.
• Shopping carts allow customers to view, add, or remove items from their purchases.

Security Policy

• A security policy outlines assets to be protected, reasons for protection, responsible individuals, and acceptable and unacceptable behaviors.
• The process for creating a security policy involves determining assets needing protection, identifying access needs, evaluating available resources, and developing a written policy.

Security Threats

• Phishing attacks involve deceptive emails or websites to trick users into providing sensitive information.
• Malware, like viruses, Trojans, and ransomware, can infect websites and lead to data breaches and financial losses.
• SQL Injection involves injecting malicious code into a website's database to access sensitive data.

Online Payment Methods

• Electronic Funds Transfers (EFTs) are commonly used in B2B transactions.
• Cash, checks, credit cards, and debit cards are common payment methods for consumers.
• Online payment methods include PayPal, prepaid cards, debit cards, credit cards, and store-branded cards.