Ethical Practices and Contract Essentials

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Questions and Answers

What is one major drawback of using email for communication?

Slow message delivery

Limited character formatting options

Spam issues (correct)

High cost of sending messages

Which of the following is an example of a logical security measure?

Firewall maintenance

Employee training programs

Multi-factor authentication (correct)

Physical surveillance systems

What is the purpose of a homepage in an e-commerce website?

To display detailed product descriptions

To manage the shopping cart

To serve as the main entry point for visitors (correct)

To showcase customer reviews

What feature does a shopping cart provide to online customers?

Tracking of selected items Signup and view all the answers

Which of the following describes how emails can be formatted?

Like word-processing programs Signup and view all the answers

What is the primary concern addressed by deploying firewalls?

Unauthorized access and cyber threats Signup and view all the answers

Why is regular data backup important for e-commerce businesses?

To recover from data loss events Signup and view all the answers

What information is typically found on product pages of an e-commerce site?

Detailed product information Signup and view all the answers

What is one key principle of ethical business practices?

Transparency in operations Signup and view all the answers

Which of the following is considered consideration in a contract?

Payment for goods delivered Signup and view all the answers

What does Customer Relationship Management (CRM) primarily aim to improve?

Customer service Signup and view all the answers

Which element is NOT one of the three essential components of a contract?

Negotiation Signup and view all the answers

Which practice is associated with social responsibility in business?

Engaging in positive community practices Signup and view all the answers

What is NOT a function of Supply Chain Management (SCM) software?

Customer analysis Signup and view all the answers

What is a primary benefit of using emails in business?

Gathering information efficiently Signup and view all the answers

Which of the following best describes knowledge management software?

A method for capturing and using organizational knowledge Signup and view all the answers

What is the primary purpose of a security policy?

To describe which assets to protect and why Signup and view all the answers

Which of the following is NOT a step in creating a security policy?

Create a promotional marketing plan Signup and view all the answers

What type of attack involves deceiving users to gain sensitive information?

Phishing Signup and view all the answers

Which of the following methods is commonly used for electronic fund transfers (EFT) in B2B transactions?

Checks Signup and view all the answers

What can SQL Injection lead to regarding sensitive data?

Unauthorized access to customer information Signup and view all the answers

Which option describes an acceptable behavior according to a security policy?

Following protocols for data protection Signup and view all the answers

Malware can enter a system through which of the following channels?

Malicious downloads Signup and view all the answers

Which form of payment is NOT typically considered an online payment method?

Cash Signup and view all the answers

Study Notes

Ethical Practices in E-commerce

Businesses should conduct their operations responsibly with transparency, respect for consumers, employees and the environment.
Transparency requires businesses provide accurate information about products and services, including potential risks.
Social responsibility means engaging in practices that contribute positively to the community and society.
Sustainability focuses on minimizing the environmental impact of business operations.
Inclusivity and accessibility aim to design websites and services that are accessible to all users, including those with disabilities.

Contract Essentials

Contracts are promises between legal entities for an exchange of value.
Essential elements of a contract include Offer, Acceptance and Consideration.
An offer is a commitment with specified terms made to another party.
Acceptance is the willingness to accept an offer with all its stated terms.
Consideration is the agreed upon exchange of something valuable.

CRM, KM & SCM

Customer Relationship Management (CRM) focuses on managing and analyzing customer interactions and data to improve customer service, satisfaction, and sales.
Knowledge Management (KM) involves capturing, distributing, and using knowledge within an organization to enhance performance and decision-making.
Supply Chain Management (SCM) helps companies coordinate planning and operations with their partners in industry supply chains.

Email Benefits and Drawbacks

Email is a popular form of business communication.
It is used for gathering information, executing transactions, and performing e-commerce tasks.
Email messages can convey messages quickly and include various file formats.
Drawbacks include time-consuming replies, potential for virus transmission, and spam.

Logical Security Measures

Logical security measures protect digital information and systems from unauthorized access, attacks, and breaches.
Access control ensures only authorized personnel can access sensitive systems and data.
Firewalls protect the network from unauthorized access and cyber threats.
Strong authentication mechanisms, such as multi-factor authentication, verify user identity.
Data backup procedures ensure critical information can be restored in case of data loss.

Web Pages in E-Commerce

Web pages act as digital storefronts for businesses to present products and services.
The homepage is the main entry point, featuring branding, promotions, and links to product categories.
Product pages provide detailed information about specific products.
Category pages offer a selection of products within a specific category with filtering options.
Shopping carts allow customers to view, add, or remove items from their purchases.

Security Policy

A security policy outlines assets to be protected, reasons for protection, responsible individuals, and acceptable and unacceptable behaviors.
The process for creating a security policy involves determining assets needing protection, identifying access needs, evaluating available resources, and developing a written policy.

Security Threats

Phishing attacks involve deceptive emails or websites to trick users into providing sensitive information.
Malware, like viruses, Trojans, and ransomware, can infect websites and lead to data breaches and financial losses.
SQL Injection involves injecting malicious code into a website's database to access sensitive data.

Online Payment Methods

Electronic Funds Transfers (EFTs) are commonly used in B2B transactions.
Cash, checks, credit cards, and debit cards are common payment methods for consumers.
Online payment methods include PayPal, prepaid cards, debit cards, credit cards, and store-branded cards.

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Description

This quiz covers two important topics in business: ethical practices in e-commerce and the essentials of contracts. It examines transparency, social responsibility, sustainability, and the fundamental elements that make up a contract. Test your knowledge on how businesses can operate ethically and what constitutes a valid contract.